精编国家开放大学电大专科《管理英语2》2021期末试题及答案（试卷号：3938）

国家开放大学电大专科管理英语22021期末试题及答案（试卷号：3938） 盗传必究一、交际用语（共计I。分,每小题2分）15赃：选择正确的增句完成下面对话井将答案序号写在答题纸上。L - Should 1 leave earlier tomorrow morning?A. Yes. its better to leave earlier to avoid I he morning traffic.B. Yes, you will.G No you shouldnTt.2. How arc you feeling now?A. Much hettenB. lt*s OK.C. Thank you*3. What time does the train leave?A. On Tuesday.B In l he morning.C At hnlf past five.4. Good morning# Sunshine Community Center! May I help you?A Vd like to book one air ticketsBe Iem glad to iniroduce myself to you,C I need a plumber to repair the water pipe in my kitchen.5. Would you mind filling tbc questionnaire lor me?A. No problem.B. Surry I can*! go thrreA conidrr both the companybcncfitM iind the employer benefitAaAlthoughB. Even ifC. AnllL Wr think thm Smith should hr told ubciut his contiiiion n Moon nn possible.phyicBe phynicC phynicnlH. We should keep in mine! the Irrdbnek i* very helpful for plAnmnK futuremrrtinKs nnd events.A- whutH thntC when12. Im writing toa postition nn n computer rnRinccr in your cornpAny.A. thank forB wait forCrd15. (jiMomrr rcfuMc to filling the |urMionnAirc wre not permitted whatH. whichC. Who16. The music like the singing of a bird.A, hearsB roundsC listens17. Our workers have been checking the heating system since you called us. 1you it will perform well won.A. argueEL affectQ assure18 the fog wr should have reached the annual meeting site on time.A. Because ofIn spite ofC. But for19. His action is always with his wordsuA. constantconsistentC. continuous20. We have toour annual work report to the manager next week.A. hand inB. hand outC. hands up / rrn三读理佩(共40分，每小BJ 4分)21-25J8：阅读下列蝴文,从A.1RC三个选琐中选出一个正确答案.并周答案序号写在答H蛾上. PassaRc 1Angry customf-rs lend to nim thrir diMMitisfacttcjn and complaints at Maif members 1( this happens to yuiu you should remember that they are nctuMlly expreMing their diHsatisfacuon about thr corn|nny find not uhoul you as an indiviclunL But if you wish To be successful in ony bumc5t then you hnve to lcNvvrr argue hark* You must calm and aim to Rntify thr customer even in the most (Idliciilt jtUAtionH. 11 ；、only by agreeing with their virw point /md tiiKgeftUng posmlilr solution thnt you will resolve the situation and send the cuamcr away happy.U ynur “T ihtn your rnouth- Make sure you listen more than you $pcnk you will be nhlc u Mndcr?und why the customer is complnmingt w thnf A/itisfactory steps can bt tnken*Show that you core： Ust- evrry opportunity to rxprc your npology and understhnding. You have to、hcw ihm you will do everything within your power to try and resolve the ituatioru Thiii exhibition of your concern v/ill win ihr vuHtorurr ovvr. fhere will be n significant changr in their behaviour.C*ontrl your anger find lit pntirnt Lcnrn t(i rrhin and calm yourftcIL llnving pnticnctj with your i HAtumrt ntid with ycmrself will ku a lung way n winning over huntile cuMornrrBThe nHove gnidrlinc!i nrr very useful In rvrry Nttnation in lifr nn! you can uccchnfully tnckh? hoMtilr cireunistAnerM by following lhcm 1( you follow the ubovr tipn9 you nrr on your w/iy to nurcrcding in your career21. At whom lu nngry cu5tonicrM11. Company mAnnxrrft.( Thor who Mccompany them.22. When o culornrr nhoutB rudrly nt you. you should .At nri(ur Imrk und protect yourrlfH. krep qtnet nnrl leave the cUBtornrr alone keep rnlm And liMrn rnrcfully tn the customer23. The underlined hcntcncr Uac your rnr more than your nioutlf mcan.A. Yuur tnouth in not mure importJint lor you thon yuur rnrnH You nhould litrn more than you speak( You uhould tulk more thnn you listen24. Whrn deMing with un nngry cuutomrr which z N( )1 thr right nttitudf ?A. Be concerned.Be gutni. He urnuncd25. Which of the following MatrnirntM i true According lu the w好？A. When the euatomcra complain* you needrt11 liHten carefully.B. You nt-rdn11 any M)rry to thu*c anwry ruNomm.( You should relax yourself nnd try to undrrnfnnd the nnury cuMtomcr!*.文内容判断馅出的演句是否正si .正瑞的的目也七并将答察邛 在答雄上PuMMiKr 2II you Hike the following tept you can rnnke a natinfactory unnual report# And your bo” nnd other supporter!* will be impsacd.Defining y(ur Mccornplihmrtnt Whwi di (It rrncc did you rnnkc? Whin han chntigril in ynur conwnunity or (irhl brrauMr of your work over thr pmt yenr ? I nkr all of your nctivihrji over the lam 12 rnonthu und divide them into three io five major accompliuhmenviuI.crsi)i morei Bn xclrctivr. 1( yon mrludr rvrryibingt the nnnunl report bronirM lutlrrcd with mfornirttioru You Hhould think uhotlt whf you wini! nnd then deleft umimh- to reprrRrnt tht nfid highlight key nchirvrnirntH with phoro% or Btudic9 ru*4Adding vihuaIa find charr* VtnunlM nnd chnrts enn reduce the nerd for texts ond let*iiU. And they will ninki* thr report more nttrnclivr. It f * Rrnd if you produt it full color publicniion with |ol Of courar# it will depend on your resourcesA tronK call to nd ton)A nf rong call to net ion nt the end of your report will improv ihr rraderje deeply. Mnkv it clear whxt youfcl like your rr/ukrs to du once they rend 11 uch fin cionnlci purchase 5ervicci* rtc.26. Be （orc writing thr report you should gather nil the work you have done over the priMl year.27. The contents of thr report should Iw selective.28. The uliorn ?： picture in worth a ihounand wordM in Approprintc here.29. The applicaiion of vimuhIa nnd chart* enn mnkr the report more bonng30. Ending the rcpiirt with a 3iranu call to action will offrml he readers.四的译（共计20分,每小题4分）3135：谪从以下A.B、C三个选项中选出是佳IB译.并将答案序号写在答18纸上。31. The more larrnliar interviewing （eels to you, the less anxiety you will Rd with the process.A你对面试越熟悉,在面试过程中你的烦虑就会地少.B面试中熟人多.面试it程中你焦虑也会少.C. 你熟悉面试多一点.面试中的麻烦就会少一点.32. Will you be involved in opening the new office?A. 你会加入新办公室吗？B. 你会参与开设新办公室的I：作吗？C你会彼卷入到新办公室的工作中吗？33. When you start a job, you must stick to it.A. 旦你开始了一件工作你就神持之以恒.B. 一旦你开始了一件工作.他就得紧跟莉它“C. 当你开始一件工作的时候.他就得认真做.34. By lhe following week, when hes on his own. he feels he has a pretty good i（le;i of whal he need? io do. and how to go about iua. ri到跟看的那个星期,他-个人的时候，他感到对于自己需娈做什么以及如何开始 itt非常清楚.B-到第二个星期.他一个人的时候,他感到对于自己需要做什么以及如何开始做有了 一个很好的主就C. 到第二个.51期.当他独立工作的时候.他感到对于自己需要做什么以及如何开始做 非常清楚.35. Having pa：i-ncc with yuur customers and with yourself will ga a long way in winning over hostile customers.A. 对顾客和对自己有耐心将走很长的路才能得生气的峻客对你工作的支待.B. 对顾客和对自己有耐心将在H得生气的顾客对你工作的支持方面大有帮助.C. 对瞬客和对白己有耐心将会很难*得生气的顾客对你工作的支持.试题答案及评分标准（仅供参考）一、交际用语（共计3分,每小睫2分1-5 E：选择正确的语句完成下面对话.并将答案序号写在答题纸上G2. A3. Cl.C5.A二. !汇与ttl构（共计3（）分.每小IB 2分）6-20 18 ：州读下面的句于,从AJhC三个选项中选出一个嵯填入空白处的正琥选项,并将答案 序号写在答18纸上。6.B7.A8.B9.C10.CII.B12. C13.AI4.A戚C16. B17. C18.C19. B2OA三、阅读埋第（共）分,每小BM分）2I-2F. ：阅it下列短文,从AJkC三个选项中选出一个正确答案,并将答案序号与在P心121. A 22. C23. B24. C23. C263aBhiW根懈短文内&判断始出的语句是否正确.正确的的写FL井将答案酹 在答PuMMiKt 226. T27. T28. T29. F30. E四、1库（共计2。分,每小1A 4分）3135：博从以下AJRC三个选项中选出最佳Blflh并将答案序号勇在答B8纸上.3U A32. B33k A34. C35. H