管理信息系统题库

Management Information SystemsTest BankChapter 1 Information Systems in Global Business Today2Chapter 2 Global E-Business: How Businesses Use Information Systems6Chapter 3 Information Systems, Organizations, and Strategy11Chapter 5 IT Infrastructure and Emerging Technologies16Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications19Chapter 13 Building Information Systems23Chapter 14 Managing Projects28Reference Answer of Chapter 133Reference Answer of Chapter 234Reference Answer of Chapter 335Reference Answer of Chapter 537Reference Answer of Chapter 938Reference Answer of Chapter 1339Reference Answer of Chapter 1441Chapter 1 Information Systems in Global Business Today1 True-False Questions 1) Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes.2) A fully digital firm produces only digital goods or services.3) A business model describes how a company produces, delivers, and sells a product or service to create wealth.4) Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.5) Computers are only part of an information system.6) Information systems literacy describes the behavioral approach to information systems, whereas computer literacy describes the technical approach.7) The dimensions of information systems are management, organizations, and information technology.8) In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company.9) Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization.10) There are four major business functions: Sales and marketing; manufacturing and production; finance and accounting; and information technology.11) A substantial part of management responsibility is creative work driven by new knowledge and information.12) An IT infrastructure provides the platform on which the firm can build its information systems.13) Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments.14) A firm that invests in efficient business processes is making an investment in organizational complementary assets.15) The behavioral approach to information systems focuses on changes in attitudes, management and organizational policy, and behavior.2 Multiple-Choice Questions1) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; andA) improved flexibility. B) improved decision making.C) improved business practices. D) improved efficiency.2) The use of information systems because of necessity describes the business objective ofA) survival. B) improved business practices.C) competitive advantage. D) improved flexibility.3) Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time?A) 1 only B) 1 and 2C) 2 and 3 D) 1, 2, and 34) An information system can be defined technically as a set of interrelated components that collect, process, store, and distribute information to supportA) decision making and control in an organization.B) communications and data flow.C) managers analyzing the organizations raw data.D) the creation of new products and services.5) The three activities in an information system that produce the information organizations use to control operations areA) information retrieval, research, and analysis.B) input, output, and feedback.C) input, processing, and output.D) data analysis, processing, and feedback.6) Order data for baseball tickets and bar code data are examples ofA) raw input. B) raw output.C) customer and product data. D) sales information.7) The average number of tickets sold daily online is an example ofA) input. B) raw data.C) meaningful information. D) feedback.8) OutputA) is feedback that has been processed to create meaningful information.B) is information that is returned to appropriate members of the organization to help them evaluate the input stage.C) transfers data to the people who will use it or to the activities for which it will be used.D) transfers processed information to the people who will use it or to the activities for which it will be used.9) Converting raw data into a more meaningful form is calledA) capturing. B) processing.C) organizing. D) feedback.10) The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is calledA) information systems literacy.B) information systems architecture.C) management information systems.D) information technology infrastructure.11) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a companys members is called itsA) culture. B) environment.C) atmosphere. D) values.12) Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organizationsA) data management environment. B) networked environment.C) IT infrastructure. D) information system.13) Maintaining the organizations financial records is a central purpose of which main business function?A) manufacturing and accounting B) finance and accountingC) sales and manufacturing D) finance and sales14) In a business hierarchy, the level that is responsible for monitoring the daily activities of the business isA) middle management. B) service workers.C) production management. D) operational management.15) Which of the following are environmental actors that interact with an organization and its information systems?A) customers B) suppliersC) regulatory agencies D) all of the above16) A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?A) managerial B) governmentalC) social D) organizational17) An example of an organizational complementary asset isA) using the appropriate business model.B) a collaborative work environment.C) laws and regulations.D) all of the above.18) An example of a social complementary asset isA) technology and service firms in adjacent markets.B) training programs.C) distributed decision-making rights.D) all of the above.19) Disciplines that contribute to the technical approach to information systems are:A) computer science, engineering, and networking.B) operations research, management science, and computer science.C) engineering, utilization management, and computer science.D) management science, computer science, and engineering.20) Sociologists study information systems with an eye to understandingA) how systems affect individuals, groups, and organizations.B) how human decision makers perceive and use formal information.C) how new information systems change the control and cost structures within the firm.D) the production of digital goods.21) Psychologists study information systems with an eye to understandingA) how systems affect individuals, groups, and organizations.B) how human decision makers perceive and use formal information.C) how new information systems change the control and cost structures within the firm.D) the production of digital goods.22) Which of the following are key corporate assets?A) intellectual property, core competencies, and financial and human assetsB) production technologies and business processes for sales, marketing, and financeC) knowledge and the firms tangible assets, such as goods or servicesD) time and knowledge23) A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?A) customer intimacy B) operational excellenceC) survival D) improved reporting24) Which field of study focuses on both a behavioral and technical understanding of information systems?A) sociology B) operations researchC) economics D) management information systems25) The three principle levels within a business organization hierarchy areA) senior management, operational management, and service workers.B) senior management, middle management, and operational management.C) senior management, operational management, and information systems.D) senior management, middle management, and service workers.26 ) Which main business function is responsible for maintaining employee records?A) sales and marketing B) human resourcesC) finance and accounting D) manufacturing and production27) The shared information technology resources for the organization are called its:A)MIS plan. B) operational networkC) IT infrastructure D) business infrastructure28) Promoting the organizations products and services is a business function of:A) manufacturing and production B) finance and accountingC) human resources D) sales and marketing29) A broad-based understanding of information systems that includes behavioral knowledge about organizations and individuals using information systems as well as technical knowledge about computers is called:A) computer literacy B) technology literacy.C) management literacy D) information systems literacy.30) Converting raw data into a more meaningful form is called:A) capturing B) processing.C) controlling D) feedback.3 Fill in the Blanks1) A(n) _ is one where nearly all significant business processes and relationships are managed through digital means.2) _ refer to the set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized.3) A _ describes how a company produces, delivers and sells a product or service to create wealth. 4) A(n) _ is composed of interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization.5) _ is data that has been shaped into a form that is meaningful to human beings.6) To fully understand information systems, you must understand the broader , management and technology dimensions of system. 7) A(n) _ refer to broader understanding of information systems, which encompasses an understanding of the management and organizational dimensions as well as the technical dimensions of systems.8) In a(n) _ perspective, the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.9) _ makes long-range strategic decisions about the firms products and services.10) _ refer to those assets required to derive value from a primary investment.4 Essay Questions1) Why are information systems so essential for running and managing a business today?2) What exactly is an information system?3) List and describe the organizational, management, and technology dimensions of information systems.4) Describe the sociotechnical perspective on information systems.Chapter 2 Global E-Business: How Businesses Use Information Systems1 True-False Questions 1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.2) Deciding whether to introduce a new product line is the responsibility of an operational manager.3) Transaction processing systems are most commonly used by the senior management level of an organization.4) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.5) A hotel reservation system is a typical example of a management information system.6) Enrolling employees in benefits plans is a business process handled by the finance and accounting function.7) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.8) Most MISs use sophisticated mathematical models or statistical techniques.9) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.10) Decision-support systems use internal information as well as information from external sources.11) ESSs are designed to serve the middle management of the organization.12) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.13) Information supplied by an enterprise system is structured around cross-functional business processes.14) Supply chain management systems are more externally oriented than enterprise systems.15) Electronic commerce designates the use of the Internet and digital technology to execute all of the activities of the enterprise.2 Multiple-Choice Questions1) Identifying customers is a responsibility of the _ function.A) finance and accounting B) human resourcesC) manufacturing and production D) sales and marketing2) Producing bills of materials is a business process within the _ function.A) finance and accounting B) human resourcesC) manufacturing and production D) sales and marketing3) Which of the following is an example of a cross-functional business process?A) identifying customersB) creating a new productC) assembling a productD) paying creditors4) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSS5) To monitor the status of internal operations and the firms relations with the external environment, managers need _ systems.A) decision-supportB) knowledgeC) transaction processingD) management information6) Which systems are typically a major source of data for other systems?A) transaction processing systemsB) management information systemsC) executive support systemsD) decision-support systems7) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSS8) The term management information systems designates a specific category of information systems serving:A) integrated data processing throughout the firm.B) transaction process reporting.C) employees with online access to historical records.D) middle management functions.9) Decisions that are unique, rapidly changing, and not easily specified in advance are best suited to which type of system?A) MISB) TPSC) ESSD) DSS10) _ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.A) Management informationB) Transaction processingC) Decision-supportD) Knowledge management11) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSS12) ESS are specifically designed to serve which level of the organization?A) operationalB) end-userC) middle managementD) senior management13) Executive support systems are information systems that support theA) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.14) Which type of system would you use to determine what trends in your suppliers industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSS15) What is the most important function of an enterprise application?A) increasing speed of communicatingB) enabling business functions and departments to share informationC) enabling a company to work collaboratively with customers and suppliersD) enabling cost-effective e-business processes16) _ are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRM systemsD) Enterprise applications17) A(n) _ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.A) transactionB) enterpriseC) automatic reportingD) management information18) You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) enterprise systemC) extranetD) intranet19) The four major enterprise applications areA) SCMs, CRMs, DSSs, and KMSs.B) SCMs, CRMs, ESSs, and KMSs.C) enterprise systems, SCMs, DSSs, and CRMs.D) enterprise systems, SCMs, CRMs, and KMSs.20) Enterprise systems are also known as _ systems.A) resource planningB) enterprise resource planningC) enterprise supportD) management information21) Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of A) SCMsB) TPSsC) KMSsD) ERPs22) _ systems integrate supplier, manufacturer, distributor, and customer logistics processes.A) Collaborative distributionB) Supply-chain managementC) Reverse logisticsD) Enterprise planning23) Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?A) TPSB) ExtranetsC) KMSD) CRM24) An information system for _ would NOT be categorized as a KMS.A) distributing documentsB) documenting the expertise of company specialistsC) enabling the discovery of new product applicationsD) discovering new sales channels for a product25) Which of the following types of system helps expedite the flow of information between the