旅游英语课件第一讲

English for Tourism,主讲人： 党立新,Everyday English,The purpose of life is to enjoy every moment After a hurricane comes a rainbow.,I. The Curriculum Nature and Function Tourism English, as a course of comprehensive English skills intended for students of professional tourism management, aims at strengthening their English listening, and communication skills as well as comprehension ability through the training of listening, oral English and other relevant skills in actual business, such as hotel reception, room service, catering service and travel reception and foreign tour guide etc. 旅游英语原本是为旅游管理专业学生开设的一门综合英语技能课，是加强英语听说，交际能力必需的基础课程。通过对学生进行听力、口语等英语听说技能的训练，使学生能用所学英语开展实际业务工作，进行酒店的前厅接待、客房服务、餐饮服务及旅游接待、涉外导游，提高学生的听力理解水平、口语表达能力和对语言运用的分析理解能力。 Concept and Ideas Based on the industry in which basic and commonly-used English language is needed for all posts, a comprehensive teaching system is built with the combination of English and tourism. 本课程设计的理念是以行业为依托，以各岗位所需要的基本的、常用的英语语言知识为基础，通过有目的的实践训练，建立英语与旅游业相结合的综合教学体系。,English for Tourism,The idea of the course is to improve the ability of language application in terms of the needs of tourism, in which students are the center and practice is the core by the combination of classroom teaching and practice activities, and tries to construct TLSP method, namely the teaching model of task, listening , speaking and practicing. 设计思路是：以旅游岗位需求为依据，进行语言实践能力培养。把课堂教学与实践教学相结合，以学生为中心，以实践为核心，以语言到语言加岗位技能综合能力为课堂主线，构建了TLSP，即task，Listening，Speaking，Practicing的教学模式。,English for Tourism,II. Teaching Methods,本课程采用主体式多方位教学方法，如提问法、情景模拟法、讨论法、辩论法、讲解法、听说法、交际教学法等多种形式，尽量多给学生语言实践机会。不仅可以摆脱枯燥乏味的学习过程，还可以通过音频材料深入了解不同国家社会的方方面面，从而提高学生的文化素质。本课程的教学手段主要用图像、声音、动画等多种手段展示教学内容，有效提高学生的听说能力。 Multiple teaching methods are used in the course, such as questions, scene simulation, debate, interpretation, listening and speaking and communication etc. More chances of practice are provided for students to get rid of not only the boring, but also the facets of different countries to expand their horizon in cross-cultural communication. A lot of means are tried in teaching the course, such as image, sound, animation and so on to improve students listening ability.,English for Tourism,III. Focal points,English for Tourism,Teaching objectives,Help you engage in fluent and understandable oral English communication Compose practical writing assignments Do written translation and oral interpretation Get some idea of the tourism development in and outside of China and cultural background information about the countries we are going to travel in class by watching relevant VCDs.,III. Focal points,Attendance and participation Assignments Final exam (oral or written),English for Tourism,Grading Scheme,What is tourism? Why do people travel? What is a travel agency?,English for Tourism,Basic Information,What is tourism? Why do people travel? What is a travel agency?,English for Tourism,How to understand tourism,Home,The other,Return,Reach,Travel as circle Tourism as a phenomenon Elements,Definition of tourism,The temporary movement of persons to destinations away from their usual or normal houses, the activities entered upon during their stay in those destinations and the facilities developed to provide for their requirements/needs.,English for Tourism,Definition of tourism,The temporary movement of persons to destinations away from their usual or normal houses, the activities entered upon during their stay in those destinations and the facilities developed to provide for their requirements/needs.,The officially accepted definition is “ Tourism comprises the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes.,English for Tourism,Tourism-related industries,Food industries Food 00am, the company will send someone to pick you up. 25. 晚上好，*先生，请问您有收到您的留言吗？Good evening, *sir. Did you receive your message? 26. 晚上好，*先生，您的朋友*先生邀请您今晚7点到二楼中餐厅用晚餐。Good evening, *sir. Your friend Mr. * invited you to have dinner on the second floor at LIBAI room in the Chinese restaurant at 7 oclock tonight.,English for Reception Desk,Part 1 Greetings问候 1. Welcome to haiyatt garden Hotel . Im *, what should I call you, please?欢迎光临海悦酒店。我是*，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士，你好！请问我能为您做点什么？ 3. My name is *, is there anything else I can do for you, just let me know.我叫*，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。,Part 2 Helping to Check-in帮助入住 1. Please have a seat for a while Ill help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, Ill return them to you right away after the check-in procedure.请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time?这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？Here is your room key and the breakfast coupon. Would you please sign here?这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。,English for Reception Desk,Part 3 Providing Service During Staying 居停期间提供服务Regular Service常规服务 1) Please wait a second. Ill transfer it for you. .请稍等一下。马上为你转接过去。 2) Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房的时间提前了两天，所以我们需要收回二张现金券。 3) There is a great garden and pond behind the hotel, which is suitable for exercise jogging and walking.酒店后面有很漂亮的花园和水塘，那里是非常适合跑步（锻炼身体）和散步的地方。 4) This money is damaged .Im afraid we cant change it, this is according to the hotel regulation. ( hotel rules-)您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。 5) Im sorry that you could not get cash by credit card here . I can book a car to take you to the bank to get some cash.,English for Reception Desk,English for Reservation 1May I have the room type, please? /What kind of room would you like to reserve?请问需要预订哪一类型的房间？ 2What kind of room do you have?请问贵酒店有什么房间类型？ 3We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。 4How about your hotels location?请问贵酒店位于哪里？ 5Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car.我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车站只需15钟车程。 6Whats the level of your hotel?请问贵酒店是几星级的？ 7Our hotel is a five-star hotel.本酒店是五星级的酒店。,English for Reservation,8How about your hotels facilities?请问贵酒店有什么设施？ 9We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。.本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场及KTV设施。 10Which dates would you like to book? When will you check in and check out?请问您需要订哪一天？什么时候入住及退房？ 12Does your hotel have pick-up service?请问贵酒店有接车服务吗？ 13Yes, please contact the concierge for details .有的，详细内容请联系礼宾台。 14Can I get harbour view in your hotel?我可以看到海景吗？ 15I am sorry, you cant. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉，不可以。但您可以看到周围美丽的泳池景。 16What is your hotels website and email address?请问贵酒店的网址及邮址？,English for Reservation,English for Reservation,17.Our hotels website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。 18.Your reservation is temporary and it will be cancelled if you dont arrive before 6p.m.on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。 19.I am sorry, no elite room is available./ All rooms are unavailable.很抱歉，提供不了雅致客房。/所有房间都订满了,