英语写作投诉信

会计学1英语写作投诉信英语写作投诉信文体概述文体概述 投诉信是人们在遇到一些不文明现象、投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下所购商品质量差、售后服务不满意等情况下解决问题的一个方法。解决问题的一个方法。投诉信的投诉信的目的在于得到对方的帮助目的在于得到对方的帮助，所，所以在写作方式上它倾向于在客观说明的基础以在写作方式上它倾向于在客观说明的基础上运用请求性的文字，在语言方面，要注意上运用请求性的文字，在语言方面，要注意把握把握分寸，要公平、公正分寸，要公平、公正。第1页/共10页第2页/共10页(1)I feel sorry to trouble you but Im afraid I have to make a complain about2)I wish to express my dissatisfaction/disappointment about.(3)It is a great pity that we found theres something wrong with.常用开头句型第3页/共10页(1)It would appreciate it if you could deal with this matter in time.2)I trust you will take my complaints seriously and.(3)I hope that my problem will get your kind consideration.4)I hope I can get my refund as soon as possible.我希望能尽快收到退款。常用结尾句型第4页/共10页Dear_,I am_(自我介绍自我介绍).I feel bad to trouble you but I am afraid that I have to make a complaint about_(投诉投诉内内容容).The reason for my dissatisfaction is _(总体介绍总体介绍).In the first place,_(抱怨的第一个方面抱怨的第一个方面).In addition,_(抱怨的第二个方面抱怨的第二个方面).Under these circumstances,the devastating effect could be multiplied if this problem cannot be handled immediately.(如该问题不能立即解决，它将产生更如该问题不能立即解决，它将产生更坏影响坏影响).I would appreciate it very much if you could _(提出建议和请求提出建议和请求),preferably _(进一步的要求进一步的要求),and I would like to have this matter settled by _(设定设定解决事情最后期限解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely Li Hua第5页/共10页3.开头语已为你写好。开头语已为你写好。第6页/共10页两周前从你们网站上订购了一套英语书虫系列两周前从你们网站上订购了一套英语书虫系列 I am_(自我介绍自我介绍).Im sorry to trouble you but I am afraid I have to make a complaint about_(投诉投诉内容内容).the Bookworm Series I bought from your website two weeks ago.第7页/共10页数量不足。数量不足。(我发现缺一本书，影响了我的阅读我发现缺一本书，影响了我的阅读)I found one book missing,which greatly affected my reading 注意：每个要点之间可加上过渡性短语或词汇：每个要点之间可加上过渡性短语或词汇：Much to my disappointment,To make matters worse,昨天采收到货；昨天采收到货；包装破损，以至于书的封面毁坏；包装破损，以至于书的封面毁坏；第8页/共10页如果你能考虑我的诉求，我将不胜感激；如果你能考虑我的诉求，我将不胜感激；期待你早日回复期待你早日回复我希望你们能尽快帮我解决这个问题；我希望你们能尽快帮我解决这个问题；要么退钱给我，要么再寄一套新书；要么退钱给我，要么再寄一套新书；第9页/共10页