商务英语之空乘英语(小集锦).doc

本文由【中文word文档库】www.wordwendang.com 搜集整理。中文word文档库免费提供海量教学资料、行业资料、范文模板、应用文书、考试学习和社会经济等word文档商务英语之空乘英语（小集锦）应聘空姐无论是到中国的国际航空公司还是国外的航空公司应聘，公司都要求空中小姐不仅有高挑的身材和甜美的长相，而且要具备优雅的气质，会讲一口流利的英语。口试内容主要分为中英文面试、中英广播词、航空状况题、时事题、个人问题等。每一家公司会有不同的考试流程，初复试的难易度也不同，要多方面收集资料，知己知彼，再配合临场应变能力、机智反应、适宜的装扮、优雅的谈吐及亲和力，这样面试才能得高分。BASIC EXPRESSIONS 基本句型表达1） What made you decide on this type of occupation？什么原因使你决定投身这个行业呢？2） I like travelling very much and I enjoy working with people.我非常喜欢旅游，喜欢和人打交道。3） The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的职责就是让乘客在飞行中能放松、快乐。4） One of my best qualities is my friendliness and open-minded attitude.我的优点之一就是待人非常友好、开朗。5） I抦 very tolerant of people and have been told that this is one of my strengths.我待人宽容，别人都说这是我的优点。6） What do you think is the chief charcteristic for a stewardess？你认为对空姐来说，主要应该具备的品质是什么？7） I would give him or her basic first aid and ask my partner to call for assistance at the same time.我会为他/她做基本的急救护理，同时让同伴寻求援助.CONVERSATIONS 会话（A=Applicant I=Interviewer）Dialogue 1I： What made you decide on this type of occupation？A： Oh, to tell you the truth, I love the sky. When I was a child, I imagined flying into the blue sky some day. Now, I think the day has come. My dream will come true. And I like travelling very much and I enjoy working with people.I： Can you make yourself understood in English without too much difficulty？A： Yes, I think I am quite fluent in English. I got the certificate of the Secondary English Training last month.I： Do you know what the responsibilities are for a stewardess？A： The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight. And good service is also important.I： Are you in good health？A： I just had a complete physical examination and I am in top condition.I： Have you had any nursing experience？A： Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I： How tall are you？ What about your eyesight？A： My height is one meter and sixty-eight centimeters. Ive never had any vision problems.I： What would you say are your strengths and weaknesses？A： One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality. But sometimes, I find it is hard to tell others when I dont like what they are doing.I： If a passenger cant understand what you say, what should you do？A： Ill try to speak in another language or Ill try my best to use gestures and draw pictures.I： 什么原因使你决定投身这个行业呢？A： 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。I： 别人容易明白你说的英语吗？A： 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。I： 你认为对空姐来说，主要的职责是什么？A： 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服务也是很重要。I： 你现在身体很好吧？A： 我刚做了一次全面的体检，身体状况很好。I： 你有护理经验吗？A： 有，我有两年的护理经验，现在我就在一家医院当护士。I： 你多高？你的视力如何？A： 我身高168cm，视力没问题。I： 你认为你的优点和缺点是什么？A： 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。I： 如果有乘客听不懂你说的话，你该怎么办？A： 我会试着说另一种语言或者打手势、画图。Dialogue 2I： Tell me about yourself and your past experience.A： For the past 3 years, I have been working in China East Airlines Corporation Limited. Im very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.I： Why are you interested in this occupation？A： Its always been my dream to be a stewardess. And I like travelling to different places.I： What do you think is the chief charcteristic for a stewardess？A： Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I： Do you get angry easily？A： No, I know how to control my temper.I： If a passenger had a accident, what would you do？A： I would give him or her basic first aid and ask my partner to call for assistance at the same time.I： If you are hired, when can you start work？A： I can begin to work right away because I am out of work now.I： What are your salary expectations？A： I really need more information about the job before we start to discuss salary. Id like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.I： 说说你自己和你过去的经历。A： 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。I： 你为什么对这个职业感兴趣？A： 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。I： 对空姐来说，你认为主要应该具备的品质是什么？A： 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。I： 你容易生气吗？A： 不，我知道怎样控制自己的脾气。I： 如果有乘客发生意外，你会怎么办？A： 我会为他/她做基本的急救，同时让同伴寻求救助。I： 如果你被录用，什么时候你能开始工作？A： 因为我目前没有工作，所以随时都可以。I： 你希望拿多少薪水？A： 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。imagine 想象 secondary 中级的flight attendant 空姐 eyesight 视力vision 视力 gesture 手势tolerant 宽容的 basic first aid 基本的急救护理temper 脾气 assistance 援助，协助作为空中小姐，懂得一些急救措施是非常必要的，所以即使你没有做过空中小姐，但如果做过护士，有护理经验（nursing experience），你尽可以把它当作自己的优势表现出来。1） What made you decide on this type of occupation？positionvocationjob什么原因使你决定从事这类工作？2）Do you know what are the responsibilities of the stewardess？tasksassignmentsobligations你知道作为空中小姐的职责是什么吗？3）What do you think are the chief characteristics of a stewardess？qualitiestraits你认为空姐的主要品质 是什么？4）I can begin to work right away because I am out of work now.unemployedlaid offbetween jobs我可以即刻开始上班，因为我现在没有工作。空乘常见面试英语1. morning, madam（sir）. welcome board!早上好，女士（先生）。欢迎登机！2. may i introduce myself, im _, the chief purser of this flight.请允许自我介绍。我叫_，本次航班的乘主任务长。3. morning, sir. welcome aboard. business class or economy?早上好，先生。欢迎登机。坐公务还是经济舱？4. follow me, please. your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。5. an aisle seat on the left side - here you are, sir.是左边靠走廊座位-这是您的座位。6. im afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。7. excuse me for a second, ill check.请稍等一下，我查查看。8. the plane is about to take off. please dont walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。9. you know the weather in hongkong is not so good. it has been delayed.你知道香港的天气不太好，飞机延误了。10. air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。12. youre flying economy class. is that right?您是坐经济舱，对吗？Problem Solving Can you work under pressure? What is your greatest strength? What is your greatest weakness? What have you done to correct your weaknesses? Have you ever failed? What is your biggest failure? How do you handle failure? How do you handle change? When you are in charge, how do you motivate people? Describe a time when you resolved a conflict? How do you handle conflict? Previous Employment What is the hardest thing you ever did in your current job? Why have you held so many jobs? Do you consider yourself a loyal employee? What did you like about your last job? What did you dislike about your last job? What was your favorite job? What was your least favorite job? What have you learned from previous jobs? How long will you stay with our airline? What would your coworkers say about you? What would your previous supervisors say about you? What were the people like at your last company? What did you dislike about your last employer? If you could change one thing about your last employer, what would it be? Were you satisfied with your performance at your last job? Was your previous employer satisfied with your performance? Have you ever been fired? If so, why were you fired? Have you ever been asked to resign from another job? What will your references say? Can we check your references? How many sick days did you take last year? Is this typical? Personality and Motivation Do you consider yourself a success? Were you ever under a great deal of pressure? What kinds of decisions are most difficult for you? Why has it taken you so long to find a job? Why do you want to be a flight attendant? What part of being a flight attendant interests you most? What kind of contributions will you make to our airline? Where else are you interviewing? Have you applied to other airlines? When are you available to start? What are your outstanding qualities? What interests you most about being a flight attendant? What can you do for us that others cant? Describe a difficult problem youve dealt with. How important is appearance? What do you think will be the biggest challenge of being a flight attendant? What is the best part of being a flight attendant? Do you have any natural talent or skill, something that comes easy to you? What do you like to do in your spare time? How would you handle an abrasive Captain or coworker? Have you ever been described as stubborn or hardheaded? By whom? Do you ever freeze in social situations? Have you ever worked with someone who talked too much? How did you handle it? Are you skilled at sizing people up? Have you ever been part of a problem? Have you ever had to support the directives of higher management, even when you disagreed with it? Have you ever lied? Have you ever broken a law? Have you ever stolen something? Have you ever found a work policy or rule to be distasteful? How did you handle it? Have you ever been tempted to break a work rule or policy? What did you do? Why do you want to work for our airline? What kind of experience do you have? Are you willing to be based wherever the company sends you? What would you like to be doing ten years from now? Why should we hire you? What are your qualifications? What is your biggest accomplishment? What are your career goals? How does a flight attendant job fit into your career goals? What personal characteristic best describes you. Do you prefer to work alone or with others? Do you consider yourself a team player? Describe your team style. Are you self motivated? What motivates you? Describe your relationship with peers. What kind of people do you prefer to work with? Describe your personality? How do you handle criticism? Were you ever unfairly criticized? Skills Do you read, write and/or speak a foreign language? Are you willing to learn a foreign language? Are you a leader or a follower? What have you learned from your previous jobs? What kind of employee are you? What was your favorite subject in school? What was your least favorite subject in school? Tell us about your leadership skills. What was your major success as a leader? What was your major failure as a leader? What do you think are the most important components of a practical leadership philosophy? Whose leadership qualities have you most respected? Have you incorporated his/her leadership qualities? Have you ever had an unexpected leadership role? How did it work out? What are your assets? Whom do you most admire? Other Questions What bases does our airline have? What type of aircraft? Who is the president of our company? How long has our airline been in existence? How do you feel about the airline industry? How do you feel about being away from home frequently? How do you feel about relocating? How do you feel about unions? What do you feel is the role of unions? Why do you want to leave your previous employer? Will we find anything on our background search that youd like to discuss now? Is there anything you would like to discuss? Do you have any questions?航空公司空乘面试英语问题Problem Solving Can you work under pressure? What is your greatest strength? What is your greatest weakness? What have you done to correct your weaknesses? Have you ever failed? What is your biggest failure? How do you handle failure? How do you handle change? When you are in charge, how do you motivate people? Describe a time when you resolved a conflict? How do you handle conflict? Previous Employment What is the hardest thing you ever did in your current job? Why have you held so many jobs? Do you consider yourself a loyal employee? What did you like about your last job? What did you dislike about your last job? What was your favorite job? What was your least favorite job? What have you learned from previous jobs? How long will you stay with our airline? What would your coworkers say about you? What would your previous supervisors say about you? What were the people like at your last company? What did you dislike about your last employer? If you could change one thing about your last employer, what would it be? Were you satisfied with your performance at your last job? Was your previous employer satisfied with your performance? Have you ever been fired? If so, why were you fired? Have you ever been asked to resign from another job? What will your references say? Can we check your references? How many sick days did you take last year? Is this typical? Personality and Motivation Do you consider yourself a success? Were you ever under a great deal of pressure? What kinds of decisions are most difficult for you? Why has it taken you so long to find a job? Why do you want to be a flight attendant? What part of being a flight attendant interests you most? What kind of contributions will you make to our airline? Where else are you interviewing? Have you applied to other airlines? When are you available to start? What are your outstanding qualities? What interests you most about being a flight attendant? What can you do for us that others cant? Describe a difficult problem youve dealt with. How important is appearance? What do you think will be the biggest challenge of being a flight attendant? What is the best part of being a flight attendant? Do you have any natural talent or skill, something that comes easy to you? What do you like to do in your spare time? How would you handle an abrasive Captain or coworker? Have you ever been described as stubborn or hardheaded? By whom? Do you ever freeze in social situations? Have you ever worked with someone who talked too much? How did you handle it? Are you skilled at sizing people up? Have you ever been part of a problem? Have you ever had to support the directives of higher management, even when you disagreed with it? Have you ever lied? Have you ever broken a law? Have you ever stolen something? Have you ever found a work policy or rule to be distasteful? How did you handle it? Have you ever been tempted to break a work rule or policy? What did you do? Why do you want to work for our airline? What kind of experience do you have? Are you willing to be based wherever the company sends you? What would you like to be doing ten years from now? Why should we hire you? What are your qualifications? What is your biggest accomplishment? What are your career goals? How does a flight attendant job fit into your career goals? What personal characteristic best describes you. Do you prefer to work alone or with others? Do you consider yourself a team player? Describe your team style. Are you self motivated? What motivates you? Describe your relationship with peers. What kind of people do you prefer to work with? Describe your personality? How do you handle criticism? Were you ever unfairly criticized? Skills Do you read, write and/or speak a foreign language? Are you willing to learn a foreign language? Are you a leader or a follower? What have you learned from your previous jobs? What kind of employee are you? What was your favorite subject in school? What was your least favorite subject in school? Tell us about your leadership skills. What was your major success as a leader? What was your major failure as a leader? What do you think are the most important components of a practical leadership philosophy? Whose leadership qualities have you most respected? Have you incorporated his/her leadership qualities? Have you ever had an unexpected leadership role? How did it work out? What are your assets? Whom do you most admire? Other Questions What bases does our airline have? What type of aircraft? Who is the president of our company? How long has our airline been in existence? How do you feel about the airline industry? How do you feel about being away from home frequently? How do you feel about relocating? How do you feel about unions? What do you feel is the role of unions? Why do you want to leave your previous employer? Will we find anything on our background search that youd like to discuss now? Is there anything you would like to discuss? Do you have any questions? 下面介绍的15种常用语，请不断练习，直到可以脱口而出为止。（）您好，欢迎。Good morning (afternoon,evening) sir,welcome aboard.（）是，对。Yes, I see.（）请。Please.（）是，马上就去。Yes,Im going away right now.（）很报歉（对不起）。Im sorry.（）让你久等了。Thank you for waiting (sir)。（）是，马上给您拿来。Ill get one for you in just a moment.（）打扰了（过意不去）。Excuse me.（）知道了（不知道）。Yes, I know (No, I dont know).（）是您叫我吗？Did you call me?（）不清楚，马上查询。Im not sure, Ill check it.（）不客气。Its my pleasure.（）谢谢。Thank you very much.（）托您的福。Thanks to you.（）祝您旅途愉快。I hope enjoy your flight英语提问1. Tell me a little about yourself.（请简单自我介绍）2. Why are you interested in working for our company?（为何你有兴趣到本公司服务？） 3. What kind of work would you like to do?（你希望担任什么职务？） 4.What interests you most about this job?（这份工作最吸引你的是什么？） 5.Why do you think you are qualified for this position?（你认为自己有何条件争取这份工作？） 6.How well did you do in school?（你在学校表现如何？） 7.Do you belong to any associations or clubs?（你有参加什么社团吗？） 8.Whats the biggest achievement youve ever made?（你认为你最有成就感的是哪件事？） 9. What do you consider to be your strong points?（请谈一下你的优点）10. What do you consider to be your weak points?（请谈一下你的缺点）11.What type of people do you prefer to work with?（你喜欢跟什么样的人共事？） 12.Where do you think youd like to be in 5 years?（五年内你想做到什么职位？） 13.Tell me about a situation at work that frustrated you.（什么样的状况会使你在工作上感到挫折？） 14.Are you doing anything to improve yourself?（你是否有进修充实自己？） 15.What newspapers and magazines do you take?（你平常读什么报章杂志？） 16.How do you like to spend your free time?（你平常做什么休闲活动？） 17.Name the books youve read recently.（请列举几本你最近读过的书）8.How do you feel about working overtime?（你对加班有何看法？） 19.Whats your minimum salary requirement?（你能接受的最低薪资是多少？） 20.When will you be available to start work here？（你何时可以来报到上班？）