接待服务常用英语.doc

接待服务常用英语一、欢迎和问候语：1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。3、How are you?您好吗？Fine, Thanks. And you ?很好，谢谢。您好吗？4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！二、电话用语：8、hotel , front desk. Can I help you?*饭店，前厅。您找谁？9、Sorry, Ive dialed the wrong number.对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？三、祝贺用语：13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐！18、Wish you every success!祝您成功！四、答谢和答应语:19、Thank you (very much).谢谢您（非常感谢）。20、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。21、Its very kind of you .谢谢，您真客气。22、You are welcome .不用谢。23、Not at all.不用谢。Dont mention it .不用谢。24、Its my pleasure .非常高兴为您服务。(With pleasure.)(My pleasure.)25、I am at your service .乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、Im sorry .很抱歉。28、Excuse me .对不起。29、Im sorry, Its my fault.很抱歉。那是我的过错。30、Sorry to have kept you waiting.对不起，让您久等了。31、Sorry to interrupt you.对不起，打扰您了。32、Im sorry about this.对此表示抱歉。33、I apologize for this.我为此道歉。34、Thats all right.没关系。35、Lets forget it.算了吧。五、征询用语：36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you.我能为您干点什么？38、Is there anything I can do for you?有什么能为您效劳的吗？39、Just a moment, please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course .当然可以。六、指路用语:41、Go upstairs/downstairs.上楼/下楼。42、Its on the second (third) floor .在二（三）楼。43、Excuse me.对不起。Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way, please.请这边走Turn left /right.往左转/右转。45、Its in the lobby near the main entrance.在大厅靠近大门。46、Its in the basement at the end of the corridor.在地下室走廊尽头。七、提醒用语：47、Mind(Watch)your step.请走好。48、Please be careful.请当心。49、Please dont leave anything behind.请别遗忘您的东西。50、Dont worry.别担心。51、Take it easy.放心好了。52、Please dont smoke here.请不要在这边抽烟。八、告别用语：53、Goodbye.再见。54、See you late.再见。55、Good night.晚安。56、See you tomorrow.明天见。57、Goodbye and thank you for coming.再见，谢谢您的光临。58、Goodbye and hope to see you again.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！九、酒店前厅用语：61、Have you a reservation?您预定过了吗？62、May I know your name and room number?您能告诉我您的名字与房间号吗？63、Here is your room key.给您房间钥匙。64、Please pay at the cashiers desk over there.请去那边帐台付款。65、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？十、客房部用语66、Housekeeping. May I come in?客房服务员，我可以进来吗？67、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。68、I hope Im not disturbing you.我希望没有打扰您。69、One moment ,madam. Ill bring them to you right away .等一会儿，夫人。我马上送来。70、Ill send for an electrician( doctor.)我给您请电工（大夫）。十一、餐饮部用语：71、Sit down, please .Here is the menu.请坐，给您菜单，先生。May I take your order, sir?您要点菜吗？72、What would you like to have, coffee or tea?您要喝咖啡还是茶？73、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？74、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。75、Here is the bill. Please sign it.s这是您的帐单，请签字十二、商场营业员用语推荐商品76、 Do you want me to show you something? 你想看些什么？77、 Which one do you like? 你喜欢哪一个？78、 May I know what you like?请告诉我你看中了什么商品？79、 Would you like this one,which I recommend to you?你喜欢我推荐的这件商品吗？80、 Ita world-famous brand.这是国际名牌。81、 How about this one?你觉得这个怎么样？82、 Wait a moment,please. 请稍等。83、 Im sorry to keep you waiting so long.对不起，让您久等了。说明尺寸大小84 What size ,please ?请问多大尺码。85 Here is the one in your size.这件是你要的尺码。86 This is a good fit .这件很合适。87 Its too big .太大了。88 Its too small.太小了。89.Please try it on .你可以试穿一下。90.Im afraid this is the largest one we have .抱歉，这是我们最大的尺码。91Im afraid we liavent the size you want .抱歉，我们没有你要的尺码。说明颜色92、What color do you like?你喜欢什么颜色？93 Do you like this kind of color?你觉得这种颜色怎样？94 This color is quite popular.这种颜色非常流行。95表达商品颜色Red 红色 ;green绿色； yellow 黄色； blue蓝色； purple紫色；Black 黑色；white白色；pink 粉红色；orange橘黄色；brown 棕色；beige米色；grey灰色 说明式样96 Do you like this design? 你喜欢这个款式吗？97 What style do you prefer? 这两种款式，你更喜欢哪一个？说明质量98 This one is the highest quality. 这种质量最好。99 This is made of cotton ,so it comfortable . 它是棉的，穿着舒适。100 These are more expensive , but the quality is super. 价格虽然比较贵，但质量好。101 Its always out of stock , there is not much left. 非常热销， 已所剩不多了。102 Let me show you how to use it ? 让我示范给你看怎么使用。103 Its long lasting. 非常耐用。104 You have good taste. 你眼光真不错。说明价格105. How much does it cost? 这个多少钱？106. Can you make it cheaper? 能否便宜些？107. Any discount ? 有折扣吗？108. These goods are on sale today. 今天，这些商品降价销售。109. This is the bill ,please pay at the cashiers. 这是单据，请到收银台付款。110. Wait a minute please ,Ill make out your receipt. 请稍等，我给你开发票。111. Would you like to pay it in cash or by credit card? 你是愿意用现金还是信用卡付款？112. Yes ,we accept visa ,Maser and American Express card. 是的，我们接受维萨、万事达和美国运通卡。113. Its free gift. 这是我们的赠品。114. Its free of charge . 这是免费的。115. Anything else? 还需要别的商品吗？酒店部门英语名称1 Executive Officet行政办公室2 Human Resources Dept.人力资源部3 Front Office前厅部4 Business centre商务中心5 Food & Beverage Dept.餐饮部6 Recreational Dept.康乐部7 Financial Dept.财务部8 Sales Dept.市场营销部9 Security Dept.保安部10 Engineering Dept.工程部13 DND=Do Not Disturb请勿打扰14 VIP=Very Important Person贵宾15 Message留言16 Cancellation取消17 Morning call叫醒服务18 Complain投诉19 Lost and found 失物招领20 Check in 登记入住21 Check out 结帐离店22 Reservation预订23 Reception接待24 Operator总机话务员25 DDD=Domestic Direct Dial国内直拨26 IDD=International Direct Dial国际直拨27 LDD=Local Direct Dial市话28 Suite套房29 Standard room标准间30 Double room大床间31 Mini-bar小酒吧32 Laundry service洗衣服务