酒店情景英语1.1Reservation.ppt

酒店情景英语Unit1Frontdesk Lesson1Reservation Lesson1Reservation Frontdesk HowcanImakereservations reservation facetoface柜台预定 Telephone 电话预定 Internet 网络订房 Fax 传真订房 e mail 邮件预定 Reservation预定 Warming up Watchavideoanddiscuss whatarethekeypointsinreservation Reservation 客人 代订人 团体姓名GuestName联系电话TelephoneNumber所需客房类型RoomType价格或折扣Price Discount所需客房数量NumberofRooms抵 离店日期 时间ArrivalDate DepartureDate入住天数LengthofStaying订房入住当天的保留时间Cut offTime 订房8大要素 Roomtype 单人间 双人间 singleroom twinroom 套房 suite 总统套房 presidentialsuite Roomtype 三人间 tripleroom 大床房 doubleroom Roomtype Deluxesuite豪华套间Businesssuite商务套间Economyroom经济套间seaview mountainviewroom海景房 山景房Beachvilla watervilla沙屋 水屋Extrabed加床Facetothesouth withafrontview朝阳Withbath shower带浴室 淋浴 Roomtype ServiceProcedure服务流程 1 GreettheguestHelloSir Madam XXXhotel MayIhelpyou 2 TakingareservationWhattypeofroomdoyouneed prefer Andhowmanypersonwilltherebeinyourparty 3 ReferringtodatesandtimesForwhatdates Howmanynightsdoyouwishtostay 4 Acceptingorrefusingthebooking Letmeseeifthereisaroomavailable Well Wehave It sallrightfor date butnot date Wedon thaveany roomtype wouldyoumindhaving roomtype Iamsorry wearefullybookedonthosedays Wouldyouchangeyourreservationdate 5 StatingthepriceIt s pernight wewillgiveyou off 6 Askingguest sinformation MayIhaveyournameandyourtelephonenumber Howdoyouspellyourlastname 7 confirmthedetailsIwouldliketoconfirmyourreservation Mr Ms XXX youhavebooked reserved roomfrom to thepriceis andyourtelephonenumberis Isthatright 8 ThanktheGuestThankyou welookingforwardtoseeingyou Dialogue C Clerk职员J Jack杰克C Goodmorning MayIhelpyou J Yes I dliketoreservearoomforthreedays please C Forwhichdate J FromSeptember15thto18th C Whichkindofroomwouldyoulike adoubleorasingle J Asingle please C MayIhaveyournameandphonenumber J JackBrownandthenumberis3626833 Dialogue C Whattimedoyouexpecttoarrive Mr Brown J Oh about6 30p m Isuppose C Well I dliketoconfirmyourreservation AsingleroomforMr Brownat480yuanpernightforthreenightsfromSep 15thto18th J Right C Thankyou Mr Brown R Goodmorning ThisisXinzhongHotelReservations MayIhelpyou C Yes I mcallingfromtheStates I dliketobookaroom startingfromSept 22nd R Whatkindofroomwouldyoulike sir C Adoubleroom please R whataboutatwin bedroomwithbathfor90dollarspernight includingbreakfast C OK R MayIhaveyourname sir C MynameisJohnSmith R Thankyou Mr Smith Howlongwillyoubestayinghere C Threenights thereceptionistrepeatsthereservation That sit Onemorething howcanIhavemyreservationguaranteed R I lljustneedyourcreditcardnumberandtakecareoftherestofyou C It sNo 1734 4018 2273 1868 R Thankyou Mr Smith Anythingelse C No thanks Good bye R Goodbye Practice Makeadialogueofreservation includingthe8keypoints Thanks