英文投诉信的写法.ppt

LettersofComplaint InternationalDayforConsumers RightsandInterests Introduction Inourdailylife complaintstakeplacenowandthen Moreoftendotheyinbusiness Becausebusinessrelationscan talwaysgosmoothly Sometimesmistakesorincidentswillhappen Inmostcases theytakeplacewhenthebuyerreceivestheseller sdelivery Ontesting thebuyerfindsthattheproductsarenotinaccordancewiththecontract Thebuyermainlycomplainsabouttheproductsinquality damage packing shortageandthewrongordelayeddelivery Solutions Replacingthepoorqualityproductsormakingupthelackage Payingfortheproductsloss Sellingthepoorqualityproductsatlowerpriceinthelocalplace etc ContentsofaComplaintLetter Intheopeningpart complaintreasonsshouldbepointedout Inthefollowingpart thereasonsshouldbeanalyzedandsolutionsshouldbegiven Intheclosingpart thebuyerhopesthatproblemswillbesolvedassoonaspossibleandthiskindofthingwon thappenagain ContentsoftheReply Intheopeningpart thankthebuyerforhisbringingthismattertotheseller sattention andexpressapologyandsorryforthecomplaint Inthefollowingpart thesellergiveshisreferentialsolutionsoragreeswiththebuyer ssolutions Intheclosingpart apologizeagainfortheinconveniencethesellerhascaused Ensurethatthiskindofthingwon thappenagain Andrequestthebuyertoprovidevaluableadviceandplacerepeatedorders Reminders Writethisletterinmildmoodandproperwords Makeyourletterbriefandtothepoint Includeallimportantfactsabouttheproblem Stateexactlywhatyouwanttherecipient 收信人 todoabouttheproblem Avoidwritinganangryletter Thepersonreadingyourletterprobablyisnotresponsibleforyourproblembutmaybeveryhelpfulinresolvingit Reminders Afterreceivingthecomplaintletter thesellershouldansweritintimeandtakeanactiveattitudetowardthecomplaintsbyprovidingsolutionstodealwiththematter Whenreplying thesellershouldshowhisattachingattentiontothematteranddealwithitproperly Heneedn temphasizethecausesofmistakestoomuch Evenifthebuyer sreasonsofcomplainingarenotsoenough thesellershouldalsodealwiththematterfriendly becausedirectrefusalwillaffecttomorrow scooperation UsefulSentencePatterns 开头 Iamwritingthislettertocomplainabout Iamwritingtoexpressmydissatisfaction disappointment concernabout IregrettoinformyouthatIwasnotatallsatisfiedwithyourservice Iwishtocomplainstronglyabouttheinconveniencecausedtomelastweekbyyourcompany sinadequateperformance IamsorrythatIhavetowritethisletterofcomplaintbecause Iwishtodrawyourattentionto Thisletteristonotifyyouthatthepoorlivingconditioninmyapartmentshouldbebroughttoyourattention UsefulSentencePatterns 中间 Theefficiencyofyourworkingstaffleavesmuchtobedesired Thereservationserviceintherestauranthasprovedmostunreliable Iamtotallydisappointedtofindthatsomeofthewaitersinyourpubbehavesorudely ThisismorethanIcouldbear tolerate Iwasshockedattheunpleasantsituationinmyflat UsefulSentencePatterns 结尾 Iunderstandyouwouldgiveimmediateattentiontothismatter Wetrustthatyouwillconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan Weshallbegladtohaveyourexplanationandtoknowwhatstepsyouaregoingtotakeinthewayofcompensatingforthedamage loss Iamofferingyoutheopportunitytocarryoutthenecessaryworktorectifythedefect Iwouldappreciateitverymuchifyouwould Iwouldbegratefulifyoucould Pleasegivethismatteryoururgentconsideration Wearelookingforwardtoyourgoodnews Pleaseacknowledgereceiptofthisletterandsettletheclaimassoonaspossible Yourpromptattentiontothismatterwillbeappreciated Weshouldbeobligedifyouwouldlookintothematterandletusknowwhatyouproposetodo Outlay Dear Iam 自我介绍 IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout Thereasonformydissatisfactionis 总体介绍 Inthefirstplace 抱怨的第一个方面 Inaddition 抱怨的第二个方面 Underthesecircumstances Ifindit 感觉 抱怨的方面给你带来的后果 Iappreciateitverymuchifyoucould 提出建议和请求 preferably 进一步的要求 andIwouldliketohavethismattersettledby 设定解决事情最后期限 ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply Yourssincerely LiMing Sample Directions Youboughtadigitalcamerainastorelastweek andyouhavefoundthatthereissomethingwrongwithit Writealettertothestoremanagertoexplaintheproblem expressyourcomplaintsandsuggestasolution Youshouldwriteabout100words Donotsignyourownnameattheendoftheletter Use LiMing instead Donotwritetheaddress Sample DearManager IventuretowritetocomplainaboutthequalityofthedigitalcameraIboughtlastFridayatyourstore Duringthefivedaysthecamerahasbeeninmypossession problemshaveemergedoneafteranother Foronething thescreenisalwaysblack makingthecameranodifferentfromatraditionalone Foranother thebatteryisdistressingasitsupportsthecamera soperationforonlytwohours Therefore Iwishtoexchangeitforanothercameraordeclarearefund Iwillappreciateitifmyproblemreceivesdueattention Yours LiMing Homework Directions Writeacomplaintlettertotheschoolpresidentaccordingtotheoutlinegivenbellowinabout100words 1 陈述你对学校图书馆的不满 2 列举图书馆存在的问题 3 希望能够得到改进