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Service Concept in HR SSC,1,Identify Service before delivery,Request Problem Complain,Problem,Complain,2,Define Service before delivery,What service to be provide? Is that in our standard service scope? How to provide the service? What is the service quality to be provide?,3,3 Service Delivery Metrics,On time,In full,Customer Experience,4,3 Service Delivery Metrics On time,Ahead of the Deadline Right on the Deadline Post the Deadline,5,3 Service Delivery Metrics In full,Complete Thorough Foresight,6,3 Service Metrics Customer Experience,Interaction Clear Effective Efficient Service Delivery Result Customer Satisfaction Beyond Customer Satisfaction,7,Get the script of a new book,Service Request,8,One script copy 2 copies for the twins Make a cover to feel like it is the real book,Service Delivered,9,Always solicit valuable inputs for Service Optimization,10,Thank You ! 谢谢！,11,
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