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棋牌中心新员工培训表NEW STAFF TRAINING LISTNAME姓名DEPT/SECTION部别POSITION职位ID NO工号COMMENCING DATE入店日期The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容:1Job Description/Responsibilities工作职责描述/岗位职责13How to carry out a meal service for the guests如何为客人进行点餐服务2Departmental Rules部门规章制度、考勤制度14How do customers pay for services如何为客人做买单服务3Personal Cleanliness个人清洁卫生、仪容仪表15Farewell guests procedures and elevator etiquette送别客人的程序及电梯礼仪4Chess function room clean and inspection standards 棋牌包厢卫生及检查标准16Mahjong machine use and maintenance麻将机的使用方法及保养5Recreation Department projects the post consumer awareness and point charges康乐部各岗点消费项目的认识及收费标准17Guests at the box consumer service procedures and standards when客人在包厢消费时的服务程序和标准6How to accept guest book如何接受客人的预订18Phone standard接听电话的标准7How to meet the guests and led the guests into the box如何迎接客人并引领客人进入包厢19Maintenance procedures to declare goods报物品维修的程序8Know and be able to box for the guests on the individual facilities了解并能够为客人介绍包厢内的个性化设施设备20Drinks and understanding of commodity prices酒水及商品价格的了解9Guests need to ask the guests on tea and tea如何询问客人所需要的茶水及为客人上茶水21Daily production of various types of registration statements每日各类登记报表的制作10How to make fruit如何制作果盘22How to collect the views of customers and deal with common complaints如何收集客人意见及处理常见的投诉11Understand and be able to remind guests to use the service bell了解并能够提醒客人使用服务铃23Important region to understand the hotel floors and specific location, as well as important regional telephone office了解酒店重要区域楼层与具体位置以及各重要办公区域电话12How to up the bar for the guests point of complete consumption of one commodity如何为客人点商品及至吧台填写消费单24Hospitality Way聚丰圆待客之道JOB ORIENTATION 工作描述Tour of department and introduction to supervisors and colleagues参观部门并介绍认识同事Explanation of job its relation to overall operation, stress courtesy and politeness解释如何进行工作, 包括完整的操作程序并强调礼貌在此过程中的重要性Explanation and demonstration of each step letting employee try演示工作步骤后, 让员工自己尝试Check performance检查工作表现Safety rules工作的安全规定Comment评语: _Acknowledgement:I fully understand the above mentioned topics that have been conducted for me.认可承认我接受过上述培训, 并已经完全掌握以上内容._ _Staff Sign Off员工 Immediate Superior直接上司 Div/Dept Head部门总监/经理 Training Manager培训经理
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