酒店Car

Operating PoliciesSubject:Car Parking ProceduresDepartment: SecuritySection: 261. ObjectiveAccounting for valet parking revenue and handling of guest claims for damages to guests vehicle.2. ProceduresI. On Acceptance of Cara) The Concierge Department will issue the valet parking ticket to the guest after indicating the car number and clocking in the time of receipt of car on the ticket.b) When the car is required by the guest, the car jockey will collect the ticket, punch in the time of departure, collect the money from the guest and pass to Front Desk Officer at the end of the shift.c) The Front Desk Officer will then issue the official receipt accordingly for the shift collections.d) A control list is to be complied by the Concierge Department and checked by the Assistant Concierge at the end of the day to control the sequence number of the tickets to ensure there is no omission of income.Standard Charge:HK$100 for first 2 hoursHK$50 for each additional hourII. Complimentarya) For guests who dined at Petrus, Summer Palace or Nadaman restaurants, they are entitled to complimentary parking. The tickets will be chopped complimentary by the Outlet Manager or Assistant Manager and initial off.b) For guests who dined at the Lobster Bar, Island Cafe or Lobby Lounge and if the amount of the check exceeds $600.00 per person, they would be entitled to complimentary parking. The tickets will be chopped complimentary by the Outlet Manager or Assistant Manager and initial off. Date: 30.11.1998Supersedes issue of:15.03.1994Issued by: Billy FongApproved by: Mr Philippe CarettiPage: 1/2Operating PoliciesSubject:Car Parking ProceduresDepartment: SecuritySection: 26II. Complimentary: (contd)c) For Banquet function, the Organizer will be entitled to complimentary parking and the guests attending the Banquet would be charged a standard rate of HK$90 for parking for the evening.d) If tickets are not stamped complimentary by the Outlet Manager, only the Assistant Manager, Guest Relation Manager or the Chief Concierge or his Assistant on duty, can approve the complimentary parking.e) For VIPs who came to our Hotel, complimentary parking tickets will be issued to them according to the approved VIP list issued by Front Office Manager. For owner and certain corporate staff, complimentary parking stickers will be issued.III. INSURANCE CLAIMS IN CASE OF DAMAGE TO GUEST CARa) ImmediateThe car jockey should report immediately to the Chief Concierge or Assistant Manager (if Chief Concierge is not on duty) who would then arrange to take photo of the damaged car and report the case to Chief Concierge and Area Controller - HK who would then follow up on the insurance. Security should also be informed so as to investigate the case. The Chief Concierge should report to the Police for cases involving personal injury.All incidents are to be logged in the Assistant Manager log book.b) AfterwardsThere may be cases where the guests come back after leaving the Hotel and claiming that his car was damaged by our car jockey during his stay with us, the Chief Concierge should report the case to Chief Concierge or Assistant Manager to handle.Under no circumstances are we to admit liability for any damages to vehicles which maybe as a result of our own staff handling, otherwise the insurance company can deny liability insurance coverage.Date: 30.11.1998Supersedes issue of:15.03.1994Issued by: Billy FongApproved by: Mr Philippe CarettiPage: 2/2