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2014年山东省职业院校技能大赛高职组“现代酒店服务”赛项英语口语参考题【客房服务】题型一 中译英1 您希望我们什么时候为您打扫房间呢？What time would you like us to clean your room? 2 枕套脏了，我可以为你更换吗？The pillowcases are dirty. Could I change them for you?3 如果您着急，我们有2小时的加急洗衣服务。If you are in a hurry, we have a two-hour express laundry service.4 我们可以在4小时内送回您的洗衣，加收50%的额外费用。We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.5 我们提供不同种类的服务，如水洗、干洗、熨和缝补。We have different services such as washing, dry-cleaning, ironing and mending.6您需要我什么时候打扫房间。When would you like me to clean your room? 7. 能派人来修理一下窗户吗？Could you get a repairman to fix the window?8 2135房间的浴缸坏了，请派人来修理一下好吗？The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it?9 水龙头一晚上都在滴水。The water tap was dripping all night long.10. 我想要一个转换插头。I would like to have an adaptor/ I need an adaptor.11. 这是1105房间，请送一个电熨斗。This is Room 1105，Can you send me an iron, please? 12. 我房间的电视图象不清楚。The TV set in my room doesnt give clear pictures.13. 请接受我代表酒店向您道歉。Please accept my apology on behalf of the hotel. 14. 在房间上网是免费的。We have free internet service./ You can use internet in the room for free.15. 这个房间是海景房。The room enjoys the ocean/sea view.16. 这是您房间的钥匙。 我们的行李员会带您去房间。This is your room key. Our bellboy will show you to your room.17. 酒店为客人提供免费的擦鞋服务。The hotel provides free shoe shining service for its guests.18. 这项服务怎么收费？Whats the rate of this service?19. 托儿服务每小时收费20元，最低从4小时开始计费。The baby-sitting service charges 20yuan per hour, with a minimum of 4 hours.20. 这里有三种治疗胃痛的药，需要我给您读一下说明吗？Here are three kinds of medicines for stomachache. Would you like me to read the instructions to you?题型二 英译中 1I would like to store my laptop in one of your safe-deposit boxes. 我想把我的笔记本电脑存放在酒店的保险柜里。2Good evening. May I do the turn-down service for you now? 现在可以为您开夜床吗？3May I vacuum the blanket for you now? 我可以为地毯吸尘吗？4When would you like me to turn on the lights for you?什么时候能为您把灯打开吗？5 I just had a bath and it is a mess in the bathroom. Could you clean the bathroom a little? 我刚洗过澡，浴室里乱糟糟的，你能稍微收拾一下浴室吗？6 May I remove the things on your desk so that I can dust it? 我可以移动您桌子上的物品以便清扫书桌么？7 Can I have some more juice for the mini-bar?可以在迷你吧里多放点果汁吗？8 Do you prefer your laundry by express service or returned on the same day?您是要快洗服务还是当日取？9 The indemnity shall not exceed ten times of the laundry charge. 赔偿金额最高不超过洗衣费的十倍。10It takes time to repair the air-conditioner in your room. Im afraid you have to change to another room.修理您房间的空调需要一些时间，恐怕您得换个房间了。11Ill have a maintenance man come in and look into it.我叫一名维修工人来看一下。12 I am sorry to disturb you. Im here to fix the shower. 对不起，打扰了。我来修淋浴器。13 Please deposit your money, jewels and other valuables in the hotel safe.请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。14Please keep your room key with you all the time in case you need it when you sign your bills.请将房间钥匙随时带在身边，以防签单时要用。15 Sorry to have caused you so much trouble.很抱歉给您带来这么多麻烦。16 I assure you it will never happen again.我向您保证，这类事情以后不会再发生了。17If you have any problems or requests, please dont hesitate to let us know.如果您有问题，请随时找我们。18 Wish you a pleasant stay with us! 希望您在我们饭店的这段时间生活愉快！19 This is Lost and Found. Weve found your cell phone.这里是失物招领处，我们找到了您的手机。20My husband and I want to go out this evening. Can you look after the baby for us?我和我丈夫今晚要出去，你能帮我照看一下我们的孩子吗？题型三 情景对话1. If the guest wants to make an international call, how would you tell him? Dial 9(or other number) first and then your country code, city code and the number you want. And the call will be charged.2. If the guest comes to you and says he/she can not open the door, what would you do? I would check the guests ID, and confirm it with the front office. If he is the right guest of the room, I will change his key for a new one, or open the door for him. If there is something wrong with the door, I will ask maintenance to fix it.3. If the guest asks for an extra bed in his / her room. What would you sa（Certainly, sir / madam. But Ill have to get permission of the Front Office. / But Ill have to contact the Front Office first.）4. When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do? Ill ask the guest when it will be convenient and note it down in the logbook.5. If the guest complains that his laundry has been delayed. What would you say to him?I would check it right away. / “Well check if your laundry has come back.” / “We made a mistake while delivering your shirt. Were very sorry for the inconvenience.” / “We do apologize for causing you so much inconvenience.”6. If the guest calls the housekeeping service center, and says it is very cold in his / her room, how would you do?Ill tell the guest there is a blanket or quilt in the closet, Ill send him/her an extra blanket or quilt, or I will inform the maintenance department to see if there is anything wrong with the air conditioner.7. When a guest calls to borrow a transformer for her iron but you dont have one.What would you say?Im sorry, we dont have transformers. But if you want to iron your clothes, you can call for the laundry service. I am sure they will do it for you.8. If the guest calls the service center and says the bulb in his room is broken, what would you do? Ill apologize to the guest and tell him/her the electrician will be there soon.9. How would you introduce your guestroom to the guest? I would tell the guest about the equipment, the views, the service guide, and security of the guestroom.10. If the guest comes to tell you that his room is smoky and he wants to change it，but you do not have another room available, how do you solve the problem? I would first apologize for it and explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.【中餐宴会摆台】题型一 中译英1. 下午好，这里是花园餐厅。请问有什么可以为您效劳？Good afternoon. This is Garden Restaurant. What can I do for you, please?2. 我们恭候您的光临。We look forward to seeing you.3. 请跟我来好吗？Would you please come with me? / Please follow me.4. 那里有一张四人用餐的桌子。您喜欢吗？Theres a table for four over there. Would you like it?5. 我们给您留了张非吸烟区的桌子。We have a table in the non-smoking area reserved for you.6. 对不起，靠近窗户的座位全都有人了。Im sorry. The tables by the window are all occupied.7. 餐厅现在已经客满。您可以稍等约20分钟好吗？The restaurant is full now. Could you please wait for about 20 minutes?8. 您的餐桌已经布置好了，这边请。Your table is ready, this way, please.9. 先生，这是您的菜单。请慢慢挑选。服务员一会儿过来为您点餐。Here is the menu, sir. Please take your time. The waiter/waitress will be here to take your order soon.10. 希望您用餐愉快。Please enjoy your meal.11. 先生，可以点菜了吗？Excuse me, sir. May I take your order now?12. 能不能简单给我们介绍一下中国菜？Could you give us a brief description of the Chinese food?13. 您点的菜很快就好了。Your meal will be ready soon.14. 汤已经准备好了，请慢用。The soup is ready, please enjoy it.15. 请问您打算用什么方式结账？How would you like to pay for the meal / make the payment / settle the bill?16. 让您久等了，先生。这是您的账单，您要核对一下吗？Thank you for waiting, sir. Here is your bill. Would you like to check it?17. 很抱歉，请稍等。我会尽快给您上菜。Im really sorry. Please wait a moment. Ill fetch it for you as soon as possible.18. 您需要把菜分一下吗？Excuse me, sir / madam. May I separate the dish for you?19. 全部的菜已经上齐了，接下来还有点心。This is the complete course. There is dessert to follow.20. 我们给你带来了这么多麻烦，为了表达歉意，特为您提供免费甜点。To express our regret for all the trouble, we offer you a complimentary dessert.题型二 英译中 1. Which would you like better, a table in the hall or a private room? 您希望订大厅的位置还是单独的包房？2. I am very sorry, sir. All the tables are reserved until 7 p.m. Would 7 oclock be all right? 非常抱歉，先生。七点之前的餐桌全部预订出去了。七点钟有空桌，可以吗？3. We will have you seated as soon as we get a table available.一有空桌，我们就安排你们坐下。4. We will show you to the non-smoking area.我们给您换到非吸烟区。5. Would you like a table by the window? 您喜欢坐靠窗的位置吗？6. What kind of cuisine do you serve in your restaurant? 你们都有些什么风味的菜？7. It looks good, smells good and tastes good.这道菜色、香、味俱全。8. The minimum charge for a private room is 200 Yuan per person.包间的最低人均消费是200元。9. Would you like to have table dhote, or a la carte? 您是选套餐，还是零点呢？10. Please take care of your valuables.请看管好您的贵重物品。11. Excuse me, sir. Would you mind sharing the table with other guests? 打扰一下，先生，请问您是否介意和其他客人同桌呢？12. Would you please add one more chair to our table?请给我们加把椅子好吗？13. Lets go Dutch this time. 我们这次各付各的账吧。14. Could you make out two separated bills for me？可以给我分开两张账单吗？15. You have got a 10% discount for your Visa Card.您使用维萨信用卡结账可以享受9折优惠。16.May I have a print of your credit card? 能不能刷一下您的信用卡？17.Here is your card and invoice.这是您的信用卡和发票。18. Can you tell me/describe what happened in details?您能告诉我事情的详细经过吗？19.Sorry to having kept you waiting. Ill see to it right away.让您久等，抱歉。我马上去处理。20. Here are some complimentary vouchers for you. You can pay with them next time when you have dinner in our restaurant. 我们有一些赠券送给您，下次您在我们餐厅用餐时可以使用。题型三 情景对话1. If the guest wants to have something that your restaurant doesnt have, what would you say to him? Sorry sir. This is not available in our restaurant. But may I suggest some .?2. When a guest calls to reserve a private room for dinner, what information do you have to get? I have to know the date and time for the reservation, the number of people, and any other special requirements.3. If a guest calls to reserve a table at 7 p.m., but there isnt any available，what would you say?Im sorry，our restaurant is fully booked at the moment. Would you mind changing your time? Tables will be available at 7:30. And we offer free drinks after 8:00 p.m.4. What would you say to the guest if you want to confirm his/her reservation? May I confirm your reservation, sir/madam? And then repeat the time, the number of people, requirements on the tables and dishes.5. If the guest complains that the dish is not fresh, how would you do? I would apologize to the guest, find out the reason, and change the dish or give him a discount according to the situation.6. If a guest who sits near the air-conditioner feels cold in your restaurant and asks you to turn down the air-conditioner, what will you do?Ill bring him / her a blanket to keep warm. Or ask him / her if he / she could change to another seat far away from the air-conditioner.7. If the guest wants to order some wine, but it seems that he /she is under 18 years old, what will you do then? According to the law, only adults are allowed to drink spirits or dine in the bar, if I am not sure about his / her age, Ill ask in this way, “My I see your identification?”. If he / she is under 18 (years of age), Ill advice him / her to order some soft drinks or juice instead.8. If the guest complains that there is a mistake in his bill. What will you say then? Ill check it with the department concerned. I would say, “Would you mind waiting for a minute?/ Sorry, Ill ask the cashier to check it up again.9. When handling the reservation of a banquet, what information should you get from the guests?I should make sure of the name of the company or organization , the expected number of people or tables needed, the time, menu and budget for the banquet, the way how to arrange the table or seats and how to decorate the banquet hall, the guests special requests and the way of payment. Finally, I should ask the guest to hand in some deposit to secure the reservation in advance.10. When the guest finishes his dinner, and you want to know his suggestion, what would you say? I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.【西餐宴会摆台】题型一 中译英1. 先生，这是甜品餐牌，服务员一会儿过来为您点餐。Here is the dessert menu, sir. The waiter will be here to take your order.2. 您要不要试试我们的自助餐呢？Would you like to try our buffet dinner?3. 主菜吃什么？What would you like for your main course?4. 主菜配什么吃？What would you like to go with your main course?5. 今天的特色菜是烤羊腿。Todays special is the roast leg of lamb.6. 您点的鸡蛋是不是只煎一面，蛋黄朝上？Would you like your fried eggs sunny-side up?7. 您的牛排配什么汁呢？Which sauce would you like for your steak?8. 这道菜是供四人用的。This dish is for four people.9. 您想尝尝我们的招牌菜吗？Would you like to try our house specials?10. 您会喜欢的。味道很好。Im sure youll like it. It is delicious.11. 您喜欢那种口味，甜的还是辣的？Which flavor would you prefer, sweet or chili?12. 对不起，蔬菜色拉已经卖完了。Im afraid the vegetable salad is sold out.13. 您试一下其他的菜好吗？Would you like to try something else?14. 对不起先生，您换点别的可以吗？Im sorry, sir. Do you mind trying something else?15. 现在可以上菜了吗？May I serve it to you now?16. 先生，您的牛排，色拉和红酒。请慢用。Your steak、salad and wine, sir. Please enjoy them. 17. 您要来点甜品吗？Would you like some dessert?18. 您喜欢喝什么咖啡？What brand coffee would you like?19. 先生，是否计入房账？Would you like to charge this to your room, sir?20. 您要分开结账还是一起结账？Would you like to have bills separated or a single bill? 题型二 英译中 1. Id like to change my reservation from 6:30 p.m. to 7:30 p.m.我想把预订从晚上6点半改到7点半。2. Here is the menu and the wine list. Would you like to order an aperitif?这是菜单和酒水单。您要先来点开胃酒吗？3. Have you decided on anything, Madam? 太太， 您决定点什么菜了吗？4. Do you fancy a starter?你们喜欢来点餐前小吃吗？5. How would you like your fish cooked? 您希望您的鱼怎么烧？6. What would you like to go with your steak?您的牛排配什么菜呢？7. You have ordered two main dishes. Would you like it served together or separately? 您点了两道主菜，请问是需要一起上，还是分开上呢？8. Im sorry. Our sirloin steak is sold out. Would you like to try our beef tenderloin? It is also very good. 对不起，我们的西冷扒卖完了，尝尝我们的牛柳，好吗？那也一样美味。9. You can try our new Thai style food.您可以尝试一下我们新推出的泰国菜。10. We have buffet. You can have all you want for 40 dollars.我们有自助餐供应，付40元就可以得到您想要的东西。11. We have clear soup and cream soup at your choice.我们有清汤和奶油汤供您选择。12. Please bring me two slices of bread and butter with the soup.上汤的时候请给我两片面包和黄油。13. Would you like a bottle of white wine to go with your lobster? 您要不要来一瓶白葡萄酒来配龙虾呢？14. Do you have vegetarian dishes? 你们有素菜吗？15. The dish is very hot. Please be careful.这道菜很烫，请小心。16.Could you give me some more napkins, some sweet-and-sour sauce and pepper? 请多给我几张纸巾和一些甜酸酱及胡椒。17. By the way, what is this under the chopsticks? 顺便问一下，筷子底下的东西是什么？18. Would you like to see our cake selections? 您要看看我们蛋糕的种类吗？19. Id like a cup of black coffee. 我要一杯清咖啡。20. I can offer you some oyster soup as compliments of the chef.我可以向您免费提供一些牡蛎汤，算是厨师的一点心意。题型三 情景对话1. When the guest orders the beefsteak, what do you have to pay attention to? I will pay attention to how the guest likes it done ：well done or rare and what kind of sauce or dishes the guest wants to go with the steak.2. If you find that the guest leaves the restaurant without paying his bill, what would you do?I would go and politely tell him that he has forgotten to pay his bill.3. If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do? I would go to him and politely tell him that this is a non-smoking area and ask him to stop smoking or to smoke in the smoking area.4. While you are on duty, what would you say if the guest invites you for a drink? I would tell him that I am working. So Im not supposed to accept the guests invitation. But I would thank him all the same.5. If a guest is in a hurry to work in the morning, what kind of breakfast would you recommend to him /her?Ill advice him /her to have continental breakfast, as it is simple and quick.6. If you want to clear the plates for the guest at dinner, what would you say? May I remove the plates ? / May I take your plates? / May I clear the table for you?7. If the guest complains about waiting for a long time, what would you say? Sorry to have kept you waiting. Ill check it right away. / Im sorry, sir. We are short of help today. Would you like to have a drink first?8. If you learn that the guest would leave the hotel very early next morning. What suggestion would you give him? I would suggest having his bills paid in the night in case there is a hurry the next morning.9. If a guest is having his last dish, but he finds it is different from what he has ordered，what would you say? “Im sorry to hear that. This is quite unusual. I will look into the matter at once. Would you like to have a new one or change to another dish?”10. If a guest complains the steak is underdone, what would you say? “Im sorry. Ill change it for you immediately. There will be no charge for it./Ill return it to the chef and cook it again.”
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