实用英语2期末考试复习.ppt

实用英语2期末复习,1.短语2.ExerciseCTosuggestthatherestforoneweekathome.,一、证明,ws-assignment2,DoctorsCertificateThisistocertifythatourpatient,Mr.Thomas,male,aged41,wasadmittedintoourhospitalonJune9,2000,foracuteappendicitis.Afterimmediateoperationandtendaysoftreatment,hehascompletelyrecoveredandwillbedischargedonJune19,2000.Itissuggestedthatherestforoneweekathomebeforeresuminghiswork.JackHopkinsSurgeon-in-chargeJune18,2000,一、证明,Assignment(P25作业),InvitationLettersandReply在社交活动中总免不了要写邀请信。邀请信分为两种：一种是正式的，即请贴；一种是非正式的，即普通的邀请信。正式的请贴，如宴会请贴，一般是印刷好的，只需填写被邀请人的姓名。请贴要写得正规、庄重。邀请者与被邀请者均用第三人称，注明内容、地点及确切时间。邀请者如有配偶，需将夫妇姓名都写上，对被邀请者也是如此。如对被邀请者在服装上有所要求，需在请贴的右下方注明，如：Dress:Formal（要求穿礼服）。如要求被邀请者答复是否接受邀请，则需在请贴左下方注明R.S.V.P.或RSVP（法语，请答复）。,二、邀请信,随着现代社会生活中的礼仪趋于简单化，一般的邀请信用得越来越多。其格式与普通书信相同，措辞要注意语气婉转，诚恳有礼，使被邀请者看后有亲切感。收到邀请信后，不管接受与否，按习惯都应及时答复。回复也分为正式的和普通的两种。正式的格式如同正式的请贴，普通的可用便条形式。表示接受的答复，要向邀请者致谢，并表示被邀请的喜悦和荣幸感；如果谢绝邀请，则需简要说明原因，并表示歉意。,二、邀请信,Directions:Youarerequiredtowriteaninvitationletterforyourcompanys20-yearanniversaryceremonyabout100wordsaccordingtothefollowinginstructionsgiveninChinese.,1.主题：本公司成立二十周年庆典2.时间：2008年3月18日上午9:30至11:30地点：花园酒店四楼宴会厅3.活动日程安排,二、邀请信,DearSirorMadam,Impleasedtoinviteyoutoparticipateinourcompanys20-yearanniversaryceremonyheldonMarch18,2008at9:30-11:30aminthefourthfloorsbanquethallofGardenHotel.Wewouldbegreatlyhonoredifyoucouldcome.Lookingforwardtoyourreply.Sincerelyyours，SusanHarrySeawideLogisticCo.Enclosedthescheduleofouranniversaryceremony.,二、邀请信,Assignment(P51作业),Congratulations本单元要求掌握贺信的写作方法。贺信，用于喜庆仪式或者事件中对人或事表示祝贺。按照祝贺对象的不同，贺信一般分为用于婚礼之上的祝婚信；用于祝寿的贺寿信；用于重要会议、各类庆典、剪彩仪式上的祝贺信；用于恭喜对方升迁或者升学等。贺信的内容因祝贺对象的不同往往会有不同的侧重点。一般来说贺信写作要注意的注意事项包括以下几个方面：（1）要详细了解祝贺对象的有关情况；（2）主题要集中，结构要精巧，篇幅要适宜；（3）要有真情实感，切忌虚情假意；（4）要与现场气氛相适应。会议贺词要庄重典雅，庆典贺词要喜庆热烈，婚礼贺词要热情欢悦，寿辰贺词要郑重亲切；（5）贺词的语言要准确简练、热情通俗、生动优美。,三、祝贺信,ws-assignment1,Directions:Youarerequiredtowriteabriefcongratulationabout100wordsaccordingtothefollowinginstructionsgiveninChinese.,题目：CongratulationsonEnteringUniversity汤姆恭祝施小姐考上名牌外语大学。施小姐的父母倍感自豪。汤姆希望小施能够在大学好好生活，多交朋友。,三、祝贺信,ws-assignment2,CongratulationsonEnteringUniversity12thAugustDearMissShi,IlearnedfromMr.WangthatyousucceededinyourcollegeentranceexaminationandwillenterfamousForeignStudyUniversitythisSeptember.Icanwellimaginehowyourparentsareproudofyounow,whohavebeenanxiouslyhopingtowitnessyourbrilliantsuccessinyourhighereducation.AsIunderstand,youwillcontinueworkinghardinyourmajor.Iwishyourgreatersuccessinyourstudiesandresearchwork.AndIhopeyouareabletomakemanynewfriendsduringyour4yearsintheuniversity.Bestwishestoyou!Yourssincerely,Tom,三、祝贺信,Assignment(P74作业),MakingaClaim遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。而且有趣的是，你可能先要说SORRY，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。比如，在商店里，收款员找错了钱，你可以说：Excuseme,Ithinkyouvegivenmethewrongchange.或者Sorry,Ithinkthischangeiswrong.Igaveyou$20,not$10.在酒店里房间的调温器坏了，可以说：Excuseme,buttheresaproblemwiththeheatinginmyroom.或Sorrytobotheryou,butIthinktheressomethingwrongwiththeair-conditioning.失窃了，可以说：ImafraidIhavetomakeacomplaint.或Somemoneyhasgonemissingfrommyhotelroom.房间没有整理，则可以说：Imafraidtheresaslightproblemwithmyroomthebedhasntbeenmade.,ws1,四、投诉信,当人们发现自己错了而道歉，一般都会说SORRY，然后再提出把事情做好的解决办法。比如对应上面对调温器的投诉：Excuseme,buttheresaproblemwiththeheating.或者ImsorryIllgetsomeonetocheckitforyou.或者SorrytohearthatIllsendsomeoneup.,ws2,四、投诉信,ws-assignment1,Directions:Youarerequiredtohowtomakeaclaimabout100wordsaccordingtothefollowinginstructionsgiven.,Youfoundsomethingwrongwiththetelephonebillyouhavereceivedfromthelocalpostoffice.Youmadeacalltoinquireaboutthis.Howeverthepersonwhoansweredthecallwasveryrude.Writealetterofcomplainttothemanagerofthepostoffice,explainingthesituationandgivingyoursuggestionsforimprovement.Yourlettershouldbenolessthan100words.Youdontneedtowritetheaddress.Dontsignyourownnameattheendoftheletter,useDonnainstead.,四、投诉信,DearSir,Iamwritingtoletyouknowthedeplorable(糟糕的)attitudeofoneofyourstaffmember.Ireceivedmytelephonebillforthepreviousmonthfromyouandthoughtthereweresomeerrorsincalculation:Ihadbeenovercharged(向某人索价过高)fortwooverseascalls.However,whenIcalledyourComplaintsDepartment,thegirlwhoansweredmyphonewasveryrude.Foronethingsheinterruptedmecontinually,foranothersheevensaidthatthefaultwasmyown.Needlesstosay,suchawayofdealingwithcustomersisunacceptable.Iwouldliketosuggestthatthegirlinquestionshouldbedisciplined（惩戒）,andinstructedontheproperwaytodealwithclients.AndIhopeshecanmakeformalapologytome.Anearlyresponsewillbeappreciated.Sincerelyyours,Donna,ws-assignment2,Assignment(P124作业),四、投诉信,