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HotelEnglish,酒店英语,Greetings问候,Pleasesmileandkeepeyecontactwhenyougreettheourguest.问候客人的时候，请微笑并保持目光接触。,Greetings问候,Forthefirsttimewhenyouaguest,say:第一次见到客人时：GoodMorning,Sir/Maam早上好，先生/女士,Greetings问候,Forthereturnguest,wesay:对于那些回头客/熟客：GoodMorning,Mr./Mrs.早上好，先生/女士(称呼他们的名字),Greetings问候,GoodAfternoon,Sir/Maam下午好,女士/先生GoodAfternoon,Mr./Mrs.下午好,先生/女士(称呼客人姓名),Greetings问候,GoodEvening,Sir/MaamHowmayIhelpyou?晚上好,女士/先生.我可以帮您什么吗?,Greetings问候,GoodEvening,Mr./Mrs.HowcanIhelpyou?晚上好,女士/先生(称呼客人姓名)我可以帮您什么吗?,Greetings问候,Welcometoourhotel.欢迎光临我们的酒店Welcometoourrestaurant.欢迎光临我们的餐厅,Greetings问候,GoodMorning,Sir/MaamWelcometoourhotel.早上好欢迎光临我们的酒店,Greetings问候,GoodMorning,Mr./Mrs.Howareyou?早上好,女士/先生(回头客).今天感觉怎么样?,Greetings问候,GoodAfternoon,Sir/MaamHowwasyourtrip?下午好,女士/先生您的旅途感觉如何?,HotelServiceInformation介绍酒店服务,Welcometoourhotel.Itistheleadinghotelwithsilver5starsinthesouthernpartofChina.欢迎光临我们的酒店，这里是南中国领先的白金五星级酒店。,HotelServiceInformation介绍酒店服务,Thetelephonenumberofthehotelis我们酒店的电话号码是,HotelServiceInformation介绍酒店服务,Takethiscardwithyouwhenyouareshoppinginthecityandyouwillnotgetlost,Sir/Maam.外出购物时,请带着这张卡片,您就不会迷路了.,HotelServiceInformation介绍酒店服务,Usuallywereturnyourlaundryaround6:00pmeveryday.Expressservicewilltake2hoursinourhotel.我们通常下午六点给客人送回洗衣.快速洗衣服务需要二个小时.,HotelServiceInformation介绍酒店服务,Weofferpick-upserviceinthishotel,pleasecontactourconciergecounterforreservationsinthelobby.我们有接机服务,请与庶务部预约.,HotelServiceInformation介绍酒店服务,Pleasegodownstairsandthenturnleft,youwillfindthetoilet.请下楼梯然后向左转,您就可以看到洗手间了.,HotelServiceInformation介绍酒店服务,Ourroomserviceis24hoursservice.Youcanorderaccordingtothemenuinyourroom.Andwechangetheroomservicemenuregularly.我们有24小时的房间送餐服务.你可以按照房间里的菜单来点.我们的菜单也会经常更换的.,HotelServiceInformation介绍酒店服务,Thegrandballroomisonthesecondfloor.Thevenueisexcellentforaweddingparty.大宴会厅在二层,是一个婚礼聚会的好地方.,HotelServiceInformation介绍酒店服务,Thefunctionroomistotheright.Youmayhaveconferencesormeetingsthere.多功能厅在那边.您可以在那里开会.,HotelServiceInformation介绍酒店服务,Thesouvenirshopisonthesecondfloorinthelobby.Souvenirsareavailablethere.礼品店在大堂的二层,你在那里可以买到想买的纪念品.,HotelServiceInformation介绍酒店服务,WewillhaveawonderfulAustralianfoodpromotionsooninourcaf.在咖啡厅,我们将推出非常好的澳洲西餐食品节.,HotelServiceInformation介绍酒店服务,Youmaygototheflowershopandbuysomefreshflowersforyourwife.你可以去鲜花店给您的太太买一些鲜花.,HotelServiceInformation介绍酒店服务,WehaveapastrycheffromAustriaandthecakeinourgourmetcornerislovely.Youmaybuyoneforyourfriendsbirthday.我们酒店有一位从奥地利来的做糕点的大厨,您可以去美食店为朋友过生日买一个蛋糕.,HotelServiceInformation介绍酒店服务,Thisisyourwake-upcall.Mr./Mrs.Haveaniceday.这是您的叫醒服务,祝您愉快.,HotelServiceInformation介绍酒店服务,Youmayusethewheelchairanditwillconvenientforyourfriend.您可以使用我们的轮椅,您的朋友就很方便了.,ShowingtheWay给客人指路,TheBusinessCenterisoverthereonyourleft(onyourright),Sir/Maam.Letmeshowyoutheway.商务中心在那边,在您的左侧(右侧),先生/女士.我来给您带路吧.,HotelServiceInformation介绍酒店服务,WehaveexcellentlocalfoodinourChineseRestaurant,Sir/Maam.Wouldyouliketotry?我们这里有很好的本地菜式,先生/女士.您要去品尝一下吗?,ShowingtheWay给客人指路,WehavethebestKaraokeRoomsinourwingbuilding,Sir/Maam.Letmeshowyoutheway.在附搂我们酒店有最好的卡拉OK包房,先生/女士.我来给您带路.,ShowingtheWay给客人指路,Thebellboywillshowyouthewaytoyourroom(tothecheckoutcounter),Sir/Maam.行李生将带您去您的房间(去结帐处),先生/女士,ShowingtheWay给客人指路,Themoneyexchangecounterisinthelobby.Sir/Maam.Letmeshowyoutheway.外币兑换处在大堂,女士/先生.我来给您带路.,ShowingtheWay给客人指路,Pleasegostraightalongthecorridor,yourfriendiswaitingforyouthere.请您一直向前走,您的朋友在那边等您.,Apologizing道歉,IamsorrytohearthatandIwillsendourengineertoyourroomrightawaytofixtheproblem.我很抱歉听到这件事,我会立即派工程师到你的房间去修理.,Apologizing道歉,Iamterriblysorryaboutthat.Iwillarrangeourmanagertoattendrightaway.对这件事,我很抱歉.我立即去请我们的经理来处理这件事.,Apologizing道歉,Iamsorrytohavekeptyouwaiting.很抱歉让您久等了.,Apologizing道歉,Iapologizeforbeinglate.我来晚了,我很抱歉.,Apologizing道歉,Iapologizeforthedelay.给您迟了,我很抱歉.,Apologizing道歉,Iamsorry.Iamlate.我很抱歉,我迟到了.,Apologizing道歉,Isharethesamefeelingasyoudo.Iwillseetoitatonce.我能体会您的感受,我会立即处理这件事.,Apologizing道歉,Ibegyourpardon.Ididnotunderstandyou.Couldyoupleaserepeatmessage?对不起,请您重复一遍好吗?我没听懂,请您重复一遍好吗?,SayingGoodBye道别,Goodbyeandhaveaniceday.再见.祝您今天愉快!,SayingGoodBye道别,Goodbyeandhaveanicetriphome.再见,祝您返程旅途愉快!,SayingGoodBye道别,GoodbyeandIamlookingforwardtoseeingyouagainsoon.再见,我期待不久的将来能再次见到您.,SayingGoodBye道别,Goodbyeandgoodluck.再见,祝您好运!,SayingGoodBye道别,Goodbyeandenjoytherestofyourday.再见,祝您愉快!,
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