河南省2018年旅游类专业课试题.doc

河南省 2018 年普通高等学校对口招收中等职业学校毕业生考试旅游类专业课考生注意：所有答案都要写在答题卡上，写在试题卷上无效一、选择题（旅游英语 1-10 题；补全对话 11-18 题；阅读理解 19-25 题；餐饮服务与管理 26-45 题。每小题 2 分，共 90 分。每小题中只有一个选项是正确的，请将正确选项涂在答题卡上）旅游英语 1-10 题1面试AstaffBemployeeCinterviewDmanager2旗帜AflashBflagCfriendDflight3散客Atour guideBtour leaderCbackpackDindividual traveler4要求ArenownBrequestCreplyDreason5指望，依赖Abe sureBcounterCconfirmDcount on6闹市区AcorridorBdowntown areaChometownDsquare7遗迹AremainsBriversideCrequirementDreservation旅游类专业课第 1 页（共 9 页）8项目AprotectBprogressCprojectDprepare9责任AdirtyBdutyCdustDdelay10瓷器ApotteryBplateCporcelainDpot补全对话 11-18 题(Dialogue-1)(G-guestW-waitress)11W: Good evening, madam. Welcome to Pony Tea House.G: Id like to have some Chinese tea. But I only know a little about it.W: Drinking tea properly is good for your health. It can refresh you when you feeltired.12G: It sounds great.13W: We offer various kinds of teas including green tea, black tea and so on.G: It is said that Longjing Tea is the best green tea in China. I want to have a trytoday.W: Would you like your tea strong or light?G: Light, please.14W: All right, madam.G: No, thanks.W: Please wait a moment. Your order will be ready very soon.AWhich one do you prefer?BIs there anything else I can do for you?CWhat would you like to drink?DWhat kinds of tea do you offer?(Dialogue-2)(G-guideT-tourist)T: Mr. Wu, Its very kind of you to see us off.15G: Its my pleasure. But Im sorry youre leaving so soon.T: Yes. Weve had a delightful time. Thank you for everything youve done for usduring our stay here.旅游类专业课第 2 页（共 9 页）16G:I hope I will be your guide again if I have a chance.17T:Henan is a beautiful place with a long history and a rich culture. Peopleare very kind and friendly. The food is delicious, too. I like the place.18G:Its time to check in. Wish you a pleasant journey.T: Thank you. See you next time.G: See you.AIts my duty.BYoure welcome any time.CIt seems as if you just got here.DIm sure.阅读理解 19-25 题（阅读下列短文，并根据文章内容选择最佳答案，将所选答案的序 号填在答题卡上）Passage 1Do you want to be a good tour guide? The best way to success is communication. The following rules may help you.First, it is important to face your guests with a smile because it is a bridge to communicate with each other. Your smile makes them happy. At the same time, they feel they are very important in your heart. A smile makes your work easy and enjoyable.Second, it is necessary to listen to others. As a guide, sometimes it is more valuable to listen to others than to express yourself. No matter what your guests demand or complain, be patient and listen carefully before answering. You should show them that “I know, I understand you and your problem, I will deal with your problem as soon as possible” to console them.Third, it is important to have a good command of language skills. As a guide, what you say should be accurate and passionate. It makes guests warm and kind. Your expression should be lively, humorous, interesting and as attractive as possible.Finally, pay more attention to your guests. Keep your eyes on your guests if they have requested. Realize your guests preference in their statements and actions.All in all, you can build a bridge to communicate with your smile, love, patience and knowledge. May you succeed!19Whats the best title for the passage? AHow to be a Professional Driver BHow to be a Good Waitress CHow to be a Good Tour Guide DHow to be a Good Manager旅游类专业课第 3 页（共 9 页）20Which of the following is not true? AA Smile makes the work complicate. BA Smile causes much complaint.CA Smile makes people feel them important in your heart. DA Smile makes people think you are a manager.21Whats your attitude for dealing with the problem? AI dont know how to do it.BIts not my duty. CListen carelessly.DYou should be patient and listen carefully22According to the passage, which of the following statements is NOT correct? AThe langue skill makes guests warm and kind.BWhat you say should be impatience.CYour expression should be with love and knowledge. DYour expression should be lively and humorous.Passage 2Have you been searching for a steak beyond the ordinary, a steak that delights you with every bite? The Tender Steak Restaurant will satisfy even the pickiest guest.Today the public has become more health-conscious, seeking organic（有机的）meat and food. It is good to know that Tenders head chef John Brown is leading the way in the “small farm” concept. John proudly said, “Tender has been competing with top chefs around Las Vegas for five and a half years and was named one of the top 10 steakhouses more than once. Our credibility（可 信度）depends on using fine ingredients（原料）from the best farms around the world in order to make a big difference.”A perfect steak depends on many factors. When I looked at Tenders menu, I was amazed to see the wide variety of their selections. Tender not only offered rib-eye steak, but also four different cuts of rib-eye steaks from farms in other countries.John continued, “These farms are raising the cow in a healthy manner. That is the best way to go for me personally and that is the reason why I like our farms. The chef has to know exactly what he is getting in order to be a better judge of the food. ”旅游类专业课第 4 页（共 9 页）23The Tender Steak Restaurant is aimed at people whoAjust want ordinary steaksBwant to enjoy organic meatClike different kinds of meatDcannot afford expensive meals24What does John mainly stress in Paragraphs 2 and 4?ATheir healthy ingredients .BTheir excellent cooking skills.CThe popularity of the restaurant.DThe good service of the restaurant.25Where does the text probably come from?AA news reportBA research planCAn advertisementDAn agriculture magazine餐饮服务与管理 26-45 题 26行家认为优质服务的内涵是A尊重热情B礼貌高效C规范服务超常服务D顾客满意员工满意27根据餐饮部组织机构设置的原则，一般 1 个上级管理个下级。A1-3B1-6C1-9D1-1228红葡萄酒和白葡萄酒的斟酒量分别为A1/2，1/3B1/2，2/3C2/3，1/3D1/3，2/329下列四种花型中适合做主人位花型的是A荷花B水仙C立鹤D折扇30生啤又称鲜啤酒或扎啤，其保存期为A810 天B812 天C410 天D37 天31中餐宴会摆台时，公用筷架应摆放在A主宾的正上方B主人与副主人的正上方C副主宾的正上方D陪同与副主人的正上方32西餐零点摆台中对于主餐叉的摆放，下列描述不正确的是A放于装饰盘左侧B放于主餐刀右侧C距餐台边 2cmD与装饰盘相距 1cm旅游类专业课第 5 页（共 9 页）33下列两项都属于豫菜代表性名菜的是A鲤鱼焙面、脆皮乳猪B松鼠鳜鱼、九转大肠C牡丹燕菜、汴京烤鸭D蟹粉狮子头，扒广肚34下列不属于中餐零点摆台用具的是A筷架B烛台C转台D汤碗351986 年被中国外交部定位“礼品茶”的茶叶是A西湖龙井B庐山云雾C黄山毛峰D安溪铁观音36下列属于浓香型白酒的代表是A贵州董酒B四川剑南春C四川泸州老窖D山西竹叶青37红葡萄酒一般在饮用前打开。A一小时B半小时C20 分钟D15 分钟38又称“盘子服务”，因所有菜肴都需在厨房分盘而得名。A英式服务B美式服务C法式服务D俄式服务39以蔗糖汁或蔗糖浆为原料经发酵和蒸馏加工而成的酒，有时也用糖渣或其他副产品做原料的酒是A朗姆酒B白兰地C威士忌D伏特加40酒吧分类中，被称为“English pub”或“Cash pub”的是A主酒吧B酒廊C服务酒吧D宴会酒吧41鸡尾酒会的吧台设计与冷餐会大致相同，主要的区别是吧台数量，鸡尾酒会一般是每人为一个设置标准。A50B60C80D10042一般常用于托运菜点、酒水和盘碟等物品的是A圆形托盘B方形托盘C小型托盘D餐车旅游类专业课第 6 页（共 9 页）43在西餐宴会服务流程中，应先斟好酒，再为客人从右侧上鱼类菜肴。A红葡萄酒B白葡萄酒C鸡尾酒D白兰地44在进行席间服务时，要随时观察每位客人酒水的饮用情况，当客人杯中酒水剩下时应及时添加。A1/2B2/3C1/4D1/345黄酒品种繁多，制法和风味都各有特式，以出产的最为著名。A湖南长沙B广东番禹C浙江绍兴D江苏扬州二、判断题（旅游英语 46-55 题；餐饮服务与管理 56-65 题。每小题 1 分，共 20 分。 每小题 A 选项代表正确，B 选项代表错误，请将正确选项涂在答题卡上）46“Peony Swallow Dish” is a very famous snack in Kaifeng City. 47As a tour guide, you can cheat your guests with merchants.48The tourist neednt to pay more money if he wants to book the first class. 49All kinds of tea are only produced in the southern part of China.50A walk-in guest is a customer who comes without room booking.51When a tour guide introduces some goods to guests, he must offer the information. 52You may change or stop the journey if you are tired because you are the guide. 53The guide shouldnt ask the guests if they have extra charge before checking out. 54In the hotel, “Occupied means the room is taking.55As a tour guide, you neednt carry welcome board when you greet the group because they will look for you.56米香型白酒的代表是桂林三花酒。57示瓶是斟酒的第一道程序，标志着斟酒服务操作的开始。58接待日本客人时，可以多选用荷花造型的餐巾折花。59餐饮部员工在工作时可以佩戴手表和结婚戒指。60中餐服务过程中，可以在同一个位置给左右的客人斟倒酒水。61在服务过程中，顾客询问菜式服务员不懂时，应及时说“不知道”。旅游类专业课第 7 页（共 9 页）62由我国政府宴请来宾时，我国的国旗挂在右边，外国的国旗挂在左边。63用餐节奏较缓慢，不适合酒店西餐厅使用，欧美各国旅游饭店大多不再使用的服务方式为法式服务。64为显示宴会服务的优良，重要宴会要求每上一道菜换一次餐碟，普通宴会的换碟次数不得少于两次。65中餐宴会的宴会合同签订后，一般一式三联，宾客一联，餐厅、厨房各一联。旅游英语（40 分）三、选词填空（每小题 2 分，共 20 分。请用方框内所给的词或词组补全句子，并将其适当形式填在答题卡上相应的位置）how muchsoundfromreserveshopget oninterestdiscountsmileattention66Letsthe move.67Thatreasonable.68We can offer you a 30.69Thank you forwith me.70does it cost for each table?71Yesterday，youa suite by “Ctrip” for one night.72In short, I amin all of sports.73Room attendant should pay closeto guests warm-heartedly.74It ranges500 to 800 yuan without drink.75In the global concept of hotel service, “SMILE” means that the hotel staff shouldprovideservice to the guests.四、汉译英（每小题 4 分，共 20 分。请将下列句子的翻译写在答题卡上相应的位置）76我随后会发传真确认预订。77你们餐厅的特色菜是什么？78没有什么遗忘的东西吧？旅游类专业课第 8 页（共 9 页）79您希望何时为您整理房间呢？80请您预付 200 元订金好吗？餐饮服务与管理（50 分）五、名词解释题（每小题 3 分，共 12 分）81轻托82蒸馏酒83英式服务84自助餐六、简答题（4 小题，共 25 分）85简述中餐分菜的基本要求。（4 分）86简述西餐零点上菜服务。（7 分）87简述托盘的注意事项。（6 分）88简述西餐宴会服务的注意事项（8 分）七、论述题（13 分）89阐述宴会预订中的“八知”“五了解”。旅游类专业课第 9 页（共 9 页）