D解决问题的步骤介绍

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,按一下以編輯母片標題樣式,按一下以編輯母片,第二層,第三層,第四層,第五層,*,*,1,本资料来源,2,8D(Eight Disciplines),Welcome to,Nick Liang/Customer Service,3,What is 8D:,8D(Eight Disciplines):,D1.Team Members,D2.Describe the Problem,D3.Containment Plan,D4.Define the Root Cause,D5.Define the Corrective Actions,D6.Verification of Action,D7.Prevent Recurrence,D8.Congratulation,4,解決問題的步驟,-8D THEME:,IF YOU CANNOT PROVE IT,YOU CANNOT SAY IT,(,若是你無法證明,則請勿亂下定論,),當一個工程師之基本要求（,Engineering sense),5,D1,Team Members,Select team members(Internal/Key Person),Select team champion-Management member who will(can)remove road blocks for the team,Select team leader A member who can take the responsibility for the team,6,開會技巧,會前,1.,準備,AGENDA,議題,發通知預告時間地點,2.,蒐集所有資料,3.,設定會議目標,4.,會前再提醒,會中,1.,掌握主題,時間,進度,氣氛,2.,尊重每個參與人,鼓勵發言,3.,誘導腦力激盪,4.,禁止少數人發言佔用時間及離題,.,5.,定出個別,actions,之,follow-up action,負責人,及完成時間,(by 5W1H),會後,1.,很快發出會議記錄,2.,追蹤,Follow-up actions,then,檢討得失,.,7,D2 Problem Description (definition),釐清,把問題說清楚,是成功,(,解決,),的一半,眾說紛紜霧煞煞,從何下手費思量,老“獅”心中有定見,新秀跳下結論套,一見鍾情不可靠,天縱英明難得找,膽大心細看問題,3W,時地物,1H,有多少,分析手法花樣多,圖表統計效力高,搞錯對象會白忙,且莫任意把捷徑抄,8,D2 Problem Description (definition),釐清,把問題說清楚,是成功,(,解決,),的一半,要多清楚才算清楚,?,1.,打破砂鍋問到底,Develop Operation Definition,2.,四維具體化與量化,什麼東西,?What?(Identify symptom),那裡發生,?Where?(Space,process flow),何時發生,?When?(Time,D/C),影響多大,?How Big?(Qty,$,Defect%),9,D2.Describe problem,Use terms understood by the customer,Describe the problem as detailed as possible(3W/1H),Express the condition in quantifiable terms,What,Where,When,How Big,10,D3 Containment Actions,圍堵,亡羊補牢要有效,客戶老闆聲聲催,圍堵對策趕快上,.,亡羊補牢要有效,挖東補西找麻煩,.,障眼對策擋一時,當心愈補愈大坑,11,D3.ContainmentPlan,DescribeWho,What,When,andHowyouwillcapture/containthedefectsnow.,Mustpreventdefectsfromgettingtothecustomerimmediately.,Considertheeffectofthecontainmentplanon,Cost,Delivery,Inducementofothertypesofdefects.,12,D4 Root Cause(s),尋根,事出必有因,追根究底找,真,真因,事出有因連,根,根挖,確認真因把,它,它當開關,Turnoff,因果循環拿,來,來用,解釋真象全,靠,靠它,分析技巧派,上,上場,直指真因三,兩,兩下,13,D4.Define theRootCause,Describe why the change in condition occurred,oridentify the“HOLE”in the system whichallowed the pre-existingconditionto goundetected.,Categorizetherootcauses,eg.:Manpower/Machine/Material/Method+Environment,PDCA,DOE,FMEA,Benchmark,QC 7Tools,etc.,14,D5 Corrective Actions,步署,一針見血,藥到病除,散彈打鳥效,果,果差,唬爛遲早被,抓,抓包,客戶抓狂找,別,別家,人盡其才顯,神,神通,藥到病除一,身,身輕,客戶參與創,雙,雙贏,15,D5 Corrective Actions,Describe WHO,WHAT,WHENand HOW you will implement changesin Material,Manpower,Methods,etc,tototally eliminate the root cause oftheproblem.,16,D6VerificationofActions,DescribeverificationresultsinQUANTIFIABLEterms.(eg,AchievedCpk,DecreasedDefectRateetc.),ContinuecontainmentactivitiesuntilpermanentC/Aactionsareverifiedasbeingeffective.,17,D7Action(s)toPreventrecurrence,防弊,避免,歷,歷史,重,重演,歷史,重,重演,我,我會,怕,怕,不知,面,面子,那,那裡,掛,掛,.,必要,資,資訊,省,省不,下,下,文書,作,作業,標,標準,化,化,推廣,成,成果,利,利益,大,大,.,18,D7Action(s)toPreventrecurrence,Describetheinternaland/orexternalcultureorsystemicchangesthatmustbemadetopreventtheproblemfromrecurring.,Theteamchampionisresponsiblefortakingtheserecommendationsbacktomanagementanddrivingimplementation.,19,D8CongratulateyourTeam,大,功,功,告,告,成,成,留,留,鴻,鴻,爪,爪,展,現,現,成,成,果,果,得,得,鼓,鼓,勵,勵,堅,持,持,過,過,程,程,最,最,可,可,佩,佩,團,隊,隊,合,合,作,作,最,最,難,難,忘,忘,解,散,散,歸,歸,建,建,下,下,次,次,再,再,會,會,20,8D,慶,功,功,重,重,點,點,-,享,受,受,成,成,果,果,-,適,當,當,鼓,鼓,勵,勵,認,同,同,Review,成,功,功,的,的,原,原,因,因,21,CaseStudy(Examples),22,培,養,養,全,全,員,員,之,之,Engineeringsense,養,成,成,全,全,面,面,而,而,完,完,整,整,之,之,邏,邏,輯,輯,思,思,考,考,能,能,力,力,養,成,成,跨,跨,部,部,門,門,溝,溝,通,通,協,協,調,調,能,能,力,力,可,據,據,以,以,改,改,善,善,品,品,質,質,提,昇,昇,製,製,程,程,水,水,準,準,人,人,人,皆,皆,可,可,運,運,用,用,自,自,如,如,可,解,解,決,決,大,大,部,部,分,分,問,問,題,題,谢,谢,谢,观,观,看,看,/,欢,迎,迎,下,下,载,载,BYFAITHIMEANAVISIONOFGOODONECHERISHESANDTHEENTHUSIASMTHATPUSHESONETOSEEKITSFULFILLMENTREGARDLESSOFOBSTACLES.BYFAITHIBYFAITH,