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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,11/7/2009,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Topic 2,PROJECT MANAGER,+,PROJECT ORGANIZATION,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,I. The Nature of Man,model about human behavior,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Understanding human behavior is fundamental to understanding how organizations function, whether are profit-making firms, non-profit enterprises, or government agencies.,Understanding human behavior is also the fundamental to understanding how person act - game.,We will mainly focus on REMM.,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,REMM,Resourceful, Evaluative, Maximizing Model,Postulates 1-4,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Postulate 1,Every individual,cares, he or she is an evaluator.,1) The individual cares about almost everything, knowledge, independent,etc,2) REMM is always willing to make tradeoffs and substitutions.,3) Individual preferences are transitive.,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Postulate 2,Each individuals wants are unlimited,1) If we designate those things that REMM values positively as GOODS, then he or she prefers more goods to less, GOODS can be anything from art objects to ethical norms.,2) REMM cannot be satiated. He or she always wants more of some things, material goods/intangible goods,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Postulate 3,Each individual is a maximizer:,He or she acts so as to enjoy the highest level of value possible. Individuals are always,constrained,in satisfying their wants-wealth, time, physical laws of nature, limits of their own knowledge about various goods and opportunities, etc can be the constrains-opportunity set-be given and external.,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Postulate 4,The individual is resourceful:,Individuals are creative. They are able to conceive of change in their environment, foresee the consequences thereof, and respond by creating new opportunities-the limitation is is not immutable. Human beings are not only capable of,learning,new opportunity, they also,engage,in resourceful, creative,activities,that expand their opportunities in various ways.,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,REMMs at work:,Think about the effects of newly imposed constrains to human behavior. REMMs,response to a new constrains,is to begin searching for substitutes for what is now constrained, a search that is not restricted to existing alternatives. They will invent alternatives that did not previously exist.,Examples,.,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,REMM means there are no “needs”-individual is always willing to make,tradeoffs, willing to,substitute,-willing to give up a sufficient small amount of any good for sufficient large amount of other goods(in his or her own sense).,There are no need, there only wants, desires. demands. If something is more costly, less will be demanded, than if it were cheaper. -,Cost/benefit analysis.,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Keep in mind:,Almost all the people in the world act as REMMs, REMMs are everywhere - GAME between different parties-Try to understand what do your counter-party really want.,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,II. Project Managers Role,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Objectives,IDENTIFY:,What a project manager is,Why a project manager is needed,How to perform the role of a project manager,When a project manager will play a key role in the project,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Project manager-Definition,A project manager is an individual responsible for:,Planning and organizing,Controlling and directing the day-to-day activities of a project(s),Delivering the project objectives to Sponsor and Steering Committee,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,A. Planning and Organizing,1 Planning,1)The technical activities of the project that will produce the projects objectives:(1) team members activities; (2)schedule of the project deliverables.,2) The financial objectives of the project is based on the business case:(1)revenue from deliverables delivered to the client;(2) cost of team members labor;(3)cost of deliverables from suppliers;(4)all other project related cost,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,2. Organizing,1) The project team,roles and responsibilities for all team members,2) The project documentation: (1) contract file;(2) project plans;(3)project procedures; (4)financial documentation: invoices to clients; invoices from suppliers; (5)correspondence,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,B. Controlling,Managing the risk factors of the project,Managing the changes to the project,Managing the issues and problems during the project,Tracking the technical performance of the project- schedule, quality,Tracking the financial performance of the project,Tracking the suppliers performance against their contract,Tracking the client satisfaction,Managing the morale of the project team,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Why have a project manager,Project managers value-enhance the probability of a project:,-with quality products,-that is on schedule,-that completes within budget,-with a satisfied client,-that leads to follow-on business,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,How do you do it,1. Follow defined processes that enable you to PLAN and MANAGE the project,2. Identify the SKILLS required for a good project manager: match those with the ones you possess; develop missing skills,3. GAIN EXPERIENCE, do it in small steps: go from a small project to a larger one and so on until you are managing large multi-year complex projects.,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,1. Follow defined processes that enable you to PLAN and MANAGE the project,1). Planning Processes,Develop a Work Breakdown Structure(WBS)-include items to contain risk,Develop the network,Estimate cost & effort,Create a schedule,Repeat as necessary,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,2) Managing Processes,Risk management process,Exception management process,Conduct project review(s),Project tracking process,3) Fits the planning and managing processes together,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,2. Skills Requirement,A very good understanding and awareness of the business,Experience managing projects through the project implementation life cycle,Fluent communicator,Ability to manage people and motivate them to deliver according to rigorous, often punishing, timetables,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,An understanding and solid appreciation of business planning and strategy techniques,Ability to understand and implement change management programs,Be IT literate and fully conversant with the advantages that IT might bring to a planned program of change,Understand concepts of risk management and be able to execute it,Ability to manage client expectations while retaining alignment over evolving business needs,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Characteristics of a good manager,Communicator,Organized,Planner,Takes responsibility,Manage expectation,Problem analyzer,Recognized leader,Confident,Aggressive,Creative problem solver,Consistent,Flexible,Cheer leader,Psychiatrist,Leadership,Team builder,Coordinator,Facilitator,People oriented,Motivator,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Characteristics of a good manager,Sense of humor,Understands user,Proven track record,Skills assessor,Goal oriented,Empathetic,Risk taker,Realistic,Good business person,Profit driven,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,When does it Start,When does a project manager get involved?,When an opportunity to do business with a customer is identified,This is during the,Customer Relationship Management (CRM), Solution Design process,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,CRM Solution Design,The business process that manages an opportunity to do business with a customer,During this process a solution for the identified opportunity is developed,This process starts when the opportunity is identified and is carried on until the customer signs a contract or rejects the proposal for the solution,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Phases of the CMR solution Design,The following are the phases of the CMR Solution Design:,Reviewing the opportunity,Defining the solution,Creating a proposal,Obtaining customer approval,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,CMR Solution Design Project,During this project there is a need for an individual who will be responsible for:,-Planing the Solution Design project,-Organizing the team and resources for the project,-Directing and managing the day-to-day activities,-Delivering the project objectives and proposal to the customer,This individual is a project manager,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Solution Delivery Project,Once the customer signs the contract the Solution Delivery project will start,During this project there is a need for an individual who will be responsible for:,-Planning the Solution Delivery project,-Directing and managing the day-to-day activities,-Organizing the team and resources,-Delivering the project objectives and solution,This individual is a,project manager,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Project Management Starts?,Project management starts at the beginning and stops at the end,startup manage close,caution,stop,One way,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Baseline,The Solution Design and Solution Delivery have one other thing in common-A,Baseline,A,Baseline,is a position or statement from which change is identified,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Baseline(continue),In Solution Design the starting baseline is the identified customer requirements,-This baseline will grow and change as the requirements and solution are refined,In Solution Delivery the starting baseline consists of the contract,proposal,etc.,-This baseline will also change and grow throughout the life cycle of the project,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Baseline: business case,One of the key documents of that is a baseline at the start of the Solution Delivery is a,business case:,Business case is: a document justifying the project in financial term; The document usually contains the projected costs(to develop and run), and the business benefit that the sponsor is delivering to the sponsoring org.,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Summary,A project manager is a full time job,The job has many responsibilities:.,With the many responsibilities also comes many rewards,The role of project manager is the key to the success of a project,Most projects fail not because of technical reasons but because of a lack of project management,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,III. Roles of the Project Team,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Objectives,Describe the project organization,Identify project team members and their responsibilities,Identify project management responsibilities,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Information Services (IS)Management,Oversee the progress of the project,Schedule,Cost,User satisfaction,Project management support groups,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,IS Management-Support Groups,Project Assurance,Legal,User organizations,Technical,Product Safety,Other internal organizations,Other external organizations,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,User Project Manager,Provides information,data,decisions and approvals to the project team,Monitors and reports on progress to upper user management,Helps resolve project issues,Participates in project team,Monitors and reports on progress to upper user management,Helps resolve project issues,Participates in project status meetings,With the Project Manager,administers the project change control procedure,Helps resolves deviations from project plans,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Project Manager,Overall project responsibility,Establishes project work plans,estimates and schedules,Establishes project staffing requirements,Establishes project training requirements,Conducts project planning and project status meetings,Tracks and reports project progress,including schedules and work products,Takes corrective action when needed,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Project Manager,Prepares and delivers project status reports,Establishes and administers the change control procedure,Prepares and makes presentations at project reviews,Interfaces with the User Project Manager and obtains agreement when necessary,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,System Architect,Assists the Project Manager in defining,estimating and planning tasks,Coordinates development of interfaces between other teams,applications,systems,etc.,Participates in data base design and technical reviews,Prepares project procedures,Provides technical guidance to team members,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,System Architect,Establishes guidelines,standards and procedures for format and content of work products (e.g.,reviews work products produced by team members ),Coordinates walk-through and user review meetings,Evaluates and develops estimates for project change requests,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,System architect,Participates in status meetings and project reviews,Resolves technical issues,Participates in technical design reviews,Provides inputs to test plan,Reviews system test cases for completeness and accuracy,Selectively reviews test results to ensure the quality of testing,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Project librarian,Maintains the project documents library and logs,Maintains the correspondence files,May assist with the entry of weekly input into the project tracking system,Assists with clerical support,Key participant within project control office(PCO),Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Test coordinator,Prepares the test plan, including guidelines for preparation of:,function list,test scripts,test cases,test data,Establishes the system test software environment and procedures,Monitors the running and review of test cases,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Test coordinator,Monitors the development of the system test function list for accuracy and completeness,Coordinates and provides guidance to the User Analysts in the preparation of:,test scripts,test cases,test data,expected test results,Maintains problem reports and problem log,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Test coordinator,Follows up on problems reported to ensure that problems are being fixed within the established time period,Communicates major problems and solutions to all project team members,Maintains the system test progress report, tracks and reports test status,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Team leader(1),Assists the project manager and system architect in defining and estimating tasks for project plan,Defines, estimates and assigns tasks to team members,Plans, tracks and reports the teams progress against schedules,Provides technical leadership to team member,Participates in user review meetings,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Team leader(2),With the system architect, evaluates project change request,Has primary responsibility for the problem and issues process,Participates in project reviews,Act as the primary contact with technical support personnel,Reviews the team members work products, and participates in walkthroughs,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Team member(1),Assists the team leader in defining and estimating tasks,Documents requirements and prepares assigned parts of the Requirements, External and internal design reports according to established guidelines,Prepares test cases, scripts and data according to the test plan,Conducts system test according the test plan,Nov.28,2001,世纪培训网() 国内最全的管理培训信息和资源中心Wanjun Jiang, Guanghua School of Management,Team member(2),Reviews system test results according to the test plan,Prepares assigned portions of the user manual according to the User Manual guidelines,Prepares user training materials and “training the trainer” according to the User Training guideline,Plans, schedules and con
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