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,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Complaint letter,Complaint letter,Step I Warming up,Q1:Is the guest satisfied with the waitress service?,Q2:What happen in the video?,Q1:No,she isnt.,Q2:The waitress has spilt coffee on the guests pants.The guests meal hasnt been served for a long time.,Step I Warming up Q1:Is the g,Q3 What will you do if you are not satistied with a waitress service?,Make a complaint.,Write a complaint letter,Q3 What will you do if you ar,Step II Pre writing,1.related words,2.useful sentences,Step II Pre writing1.related w,In a famous restaurant,describe the picture with some words,awful taste,dissatisfied with poor service,request to refund,In a famous restaurant describ,break down,out of ones expectation,declare a full refund,faulty items/products,break down out of ones expect,worm in the powdered milk,hope to get a satisfactory exlpanation,ask for sincere apology and another one,poor service,worm in the powdered milk hope,related words&expressions,complain against sb.about sth.,投诉,.,put up with/bear/tolerate,忍受,break down,损坏,fault,/,defect,缺陷,awful,糟糕的,poor service,糟糕的服务,out of ones expectation,令某人大失所望,to our disappointment,让我们失望的是,.,look into/investigate,调查,matter,事件,solve,解决,replace,换取,refund,退款,customer satisfaction,客户满意度,get punishment/be punished,受到惩罚,without patience=impatiently,没有耐心,related words&expressionscom,1.,我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋,(sneaker),。,a pair of sneakers.I recently purchased from your website.,2.,更糟糕的是，交鞋的日期推迟了,10,天,。,there was a ten-day,delivering my shoes,Translate those sentences in english,each one two points,Im writing to complain about,Worse still,delay in,1.我写信的目的是要向你投诉我最近在你们网站上购买的一双运,3.,我要求她当面向我道歉。,I demand that she(should),me face to face.,4.,请退还我,30%,的钱，否则我会被迫采取进一步的措施。,Please,30%of my,or I shall be forced to,further.,.,make an apology to,money back,give,to take the measure,人教英语选修,7Unit4 writing(,共,18,张,PPT),人教英语选修,7Unit4 writing(,共,18,张,PPT),make an apology tomoney backgi,5.,我写信是要投诉你们餐厅服务差。,I am writing to complain about,_.,6.,我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题,。,_,_and ask for solutions to the problem as soon as possible.,7.Since your store has gained a good reputation for_,_,(,客户满意度,).,the poor service in your restaurant,Im writing to complain about the poor quality,of the products of your company,customer satisfaction,人教英语选修,7Unit4 writing(,共,18,张,PPT),人教英语选修,7Unit4 writing(,共,18,张,PPT),5.我写信是要投诉你们餐厅服务差。the poor serv,StepIII While writing,the format of complaint letter,the body of complaint letter,人教英语选修,7Unit4 writing(,共,18,张,PPT),人教英语选修,7Unit4 writing(,共,18,张,PPT),StepIII While writingthe forma,Junior Class 1,Dept.of Education,Shandong University,No.579 Qianwan Road,Qingdao,266000,Apr.6,2008,Headind Date,Zhiyuan Middle School,No.579 Qianwan Road,Qingdao,266000,Inside Address,Dear Mr.Wang,Salutation,Learning from Mr.Zhou,a teacher in,Body of Letter,Sincerely yours,Li Wei,Signature,Encl:Personal Resume,人教英语选修,7Unit4 writing(,共,18,张,PPT),人教英语选修,7Unit4 writing(,共,18,张,PPT),Junior Class 1 Headind DateZhi,Making a complaint,+,background:,+,problem:,+how you suffered:,action required:,Closing,what eating,when last week,where in your shop,awful taste,not ripe,bad service,wait to long time,refund,apology,Part 1,Part 2,Part 3,人教英语选修,7Unit4 writing(,共,18,张,PPT),人教英语选修,7Unit4 writing(,共,18,张,PPT),Making a complaintwhat eatin,开头段：,I am writing to you to complain aboutI am writing to express my dissatisfaction withI am afraid that I have to inform you thatI am completely disappointed to find,Dear boss,Iamwritingtoyouaboutamost unhappyexperience in,your restarant.Last Sunday I went to your restaurant to have dinner.Im sorry to say that Im very satisfied with your service.,人教英语选修,7Unit4 writing(,共,18,张,PPT),人教英语选修,7Unit4 writing(,共,18,张,PPT),开头段：I am writing to,中间段,But I am completely disappointed at what I experienced there.Firstly,_.Moreover,_.Worse of all,_.I believe _.It is not properly settled,I would complain to th
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