酒店英语学习情境一前厅服务英语1-5 Introducing the Facilities and Services

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,学习情境一：前厅效劳英语,学习任务:介绍设施和效劳,Name:,Peter,Job:,Concierge,Responsibility:,To understand guests requests and provide hotel information.,Contents,Learning Objectives 学习目标,1,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning,Objectives,学习目标,After finishing this task,you should be able to:,Understand requests for information,concerning hotel service,Provide information for guests,Working Procedures,工作程序,Walk with the guests 与宾客同行,Talk to the guests 与宾客交谈,Listen carefully 仔细聆听,Understand guests requests 了解宾客需要,Give a response 作出答复,Recommend hotel facilities and services 推荐酒店设施和效劳,Explain how to use the amenities 解释设施使用方法,Working Knowledge,工作知识(1),1.After accompanying the guest into his room,you can introduce hotel amenities,services and facilities to him on your own initiative.If he wants to know how they works,you ought to explain clearly or show him how to use them.,当陪送客人进入房间之后，可以主动地介绍房间设施、酒店的效劳和酒店的设备。如果客人问起如何使用，要跟客人解释清楚或教他怎样使用。,Working Knowledge,工作知识(2),2.Some useful expressions about hotel facilities,Foreign Exchange,外币兑换,Cafe,咖啡厅,Shopping Center,购物中心,Travel Counter,旅游代办处,Beauty Parlor,美容室,Hair Salon,美发厅,Barbers Shop,理发室,Parking,停车场,Cloakroom,寄存处,Hotel Task,酒店任务,Suppose you are Peter,now youre ready to introduce the hotel facilities and services.Please perform the task according to the hints below with your partner.,角色A:你是Jackson,你是1203房间的住客。你想了解酒店内的设施和效劳，并想到广州附近景点观光旅游。,角色B:你是礼宾员Peter，你向Jackson介绍酒店的设施和效劳，并为客人安排广州观光旅游。,Words to know,concierge n.礼宾员 equip vt.装备,arrange n.安排 introduce vt.介绍,internet n.互联网 wonderful adj.极好的，精彩的,brochure n.小册子 opposite prep.在.对面,access vt./n.接近，进入 location n.位置,until prep.直到.才 from.to 从.到,service hour 效劳时间 city tour 城市旅游,Useful expressions,1.Introducing,hotel,facilities,介绍酒店设施,(1)We have a fully equipped business center,with internet access.,(2)We have a full range of secretarial services.,(3)Theres a fully equipped fitness club with an indoor swimming pool.,(4)Theres a wonderful sauna.,Useful expressions,2.Introducing location of facilities,介绍设施的位置,(1)Its in the main lobby,opposite the reception.,(2)Its inside the restaurant on the ground floor.,(3)As you come out of the lift,its on your left.,(4)Out of the lift,turn right,and its next to the conference rooms.,(5)Its about a 10-minute walk from here,sir.,Useful expressions,3.Explaining service hours 解释效劳时间,(1)Its open every evening from 7 to around 10 oclock.,(2)The fitness and sauna closes at 10 pm.but it opens up again tomorrow at 7 am.,(3)The pool is only open in summer.,(4)Room service is available until 10.30 pm.,Activity,1.Look at these services and label the pictures:,Bar Restaurant Fitness center Car park,Reception Swimming pool Room service Laundry service,Activity,2.Look at the services in the hotels below.Work in pairs and make dialogues about the opening and closing time of the services.,Service,Opening and closing times,Fitness&sauna Open in summer,Restaurant Available until 10:30 pm,Room Service Open every day from 7 am to 10 pm,Swimming pool Open every evening until 10 pm,Service,Opening and closing times,Bar By 11 am,Laundry 24 hour valet service,Check-in Opens at 4 pm,Parking From 2 pm,Activity,Golden Key Service Belief 金钥匙效劳理念,Pursue perfectly satisfactory What others cant do,we can do it.,追求极至，尽善尽美 别人做不到，我们要做到,Loyal to our guests That others cant do well,we can do well.,忠诚于我们的顾客 别人做不好的，我们要做好,Loyal to our hotel That others do well,well do better.,忠诚于我们的酒店 别人做好的，我们要做得优秀,Hotel tips,Thank you！,