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,单击此处编辑母版标题样式,#,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,Talk 12 Intercultural Communication Competence,Talk 12 Intercultural Communi,1,Cultural Adaptation,1.Early Adaptation:Culture Shock,“precipitated by the anxiety that results from losing all our familiar signs and symbols of social intercourse”,people normally go through four stages(the U-Curve):honeymoon phase,rejection phase,regression phase and recovery phase.,Cultural Adaptation1.Early Ad,2,U-curve for Culture Shock,U-curve for Culture Shock,3,2.Long-term Cultural Adaptation,Adaptation involves survival skills,Adaptation and change,Stress-Adaptation Growth Model,2.Long-term Cultural Adaptati,4,Improving Intercultural Communication Competence,Intercultural communication competence,is considered very broadly as an impression that behavior is,appropriate,and,effective,in a given context.,Components of Intercultural Communication Competence,Young Yun Kims Intercultural Communication Competence Model,Improving Intercultural Commun,5,Young Yun Kim,s Intercultural Communication Competence Model,Young Yun Kims Intercultural,6,A Model from Chen Guoming,A Model of Intercultural Communication Communication,A Model from Chen Guoming,7,A.Cognitive Ability,-Intercultural Awareness,The cognitive aspect of ICC is represented by the ability of intercultural awareness,which refers to,the understanding of cultural conventions that affect how we think and behave.,Intercultural awareness is a process of attitudinally internalizing insights about a group,s predominant values,attitudes,and beliefs that dictate members,behaviors.,It is the ability to draw an accurate,“,cultural map,”,to sort out the,“,cultural theme,”,or to understand,“,cultural grammars,”,.,A.Cognitive Ability-Intercu,8,B.Affective Ability,-,Intercultural Sensitivity,Affective ability,refers to the development of a readiness to acknowledge,respect,and appreciate cultural differences in intercultural communication.,In other words,interculturally sensitive persons are capable of projecting and receiving positive emotional responses in the process of interaction.,Six elements,of Intercultural sensitivity:self-esteem,self-monitoring,open-mindedness,empathy,interaction involvement,and suspending judgment.,B.Affective Ability -,9,C.Behavioral Ability,-,Intercultural Effectiveness,Behavioral ability,refers to the cultivation of communication skills to enable people to achieve their goals appropriately and effectively in intercultural interaction.,Five elements,of intercultural effectiveness:message skills,interaction management,behavioral flexibility,identity management,and relationship cultivation,C.Behavioral Ability -,10,Earley&Ang Model of CQ,CULTURAL INTELLIGENCE,COGNITION,BEHAVIOR,Declarative,Procedural,Analogical,Pattern recognition,External scanning,Self Awareness,Repertoire,Practice/rituals,Habits,Newly learned,Efficacy,Persistence,Goals,Enhancement/Face,Value questioning and integration,MOTIVATION,Earley&Ang Model of CQCULTUR,11,Cognitive Processing in CQ,Metacognition,thinking about thinking(Van Dyne&Ang,2004,make it a 4,th,basis of CQ,Declarative vs.Procedural knowledge,Reasoning(inductive and analogical),Social perception related to reasoning,These cognitive processes are critical to CQ,according to Earley&Ang,In Earley,Ang,&Tan(2006):,“,cultural strategic thinking,”,Cognitive Processing in CQMeta,12,Motivational Basis of CQ,Values are a powerful motivational influence,creating a drive,Self-efficacy(the assessment one can accomplish one,s goal,and have satisfaction with one,s performance),Goal-setting is a factor in self-efficacy,Roles and Adapting,Can sometimes work against CQ when one is in an unfamiliar culture,Motivation alone can,t predict CQ,Being,“,up for,”,cultural success and,“,energized,”,isn,t enough,Motivational Basis of CQValues,13,Behavioral Cultural Intelligence,Universal vs.culture-specific social behavior,Self-presentation and social behavior,Impression management,Display rules(culturally specific),Verbal and nonverbal communication,Earley,Ang&Tan(2006):,“,cultural autism,”,describes a deficiency in behavioral cultural intelligence,Inability to pick up cues,Speech not performed successfully or at all,Indifference to linkage with others,Behavior that seems unconcerned with others,Behavioral Cultural Intelligen,14,Thomas&Inkson(2003)Model of CQ,CQ,Knowledge,Mindfulness,Behavioral Skills,Thomas&Inkson(2003)Model o,15,Thomas&Inkson Model Enacted,“,Cultural intelligence enables us to recognize cultural differences through knowledge and mindfulness and gives us a propensity and ability to act appropriately across cultures,”,(62).,5 developmental stages of CQ,Reactivity to external stimuli,Recognition of other culture,motivation,Accommodation of other-culture norms,Assimilation of other-culture norms,Proactivity based on recognizing clues that others may not perceive,Thomas&Inkson Model Enacted“,16,10 Competencies,Communication skills,Tolerance for ambiguity,Empathy,Open-mindedness,Flexibility,Abilit
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