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单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,内容安排,总揽,：管理沟通的概念、原理与策略,起点：,自我沟通与一对一沟通,难点：,群体沟通,重点：,组织内与组织外沟通,内容安排 总揽：管理沟通的概念、原理与策略,管理沟通的概念、原理与策略,第一部分：,总揽,2,管理沟通的概念、原理与策略第一部分：总揽2,问 题,怎样理解管理沟通？,建设性沟通的原理是什么？,管理沟通的一般策略有哪些？,问 题怎样理解管理沟通？,怎样理解管理沟通？,怎样理解管理沟通？,你是一位宇航员，与另外几位宇航员驾驶一太空船飞向月球，原计划去与已降落月球、作为基地的太空母舰会合。然而，因机械故障，你们的太空船只能迫降在距离太空母舰200英里之外的月球表面。降落时许多设备受到损坏，而为了生存你们必须充分利用未受损坏的装备自行达到太空母舰。下面列出了15样未受损坏的物资和装备，请依据其重要性分别标出1-15，以供你们出发时酌其重要性决定取舍（比如，你们的体力只能带13件，就只好放弃另外两件）。,（接下页）,Introduction Participation,你是一位宇航员，与另外几位宇航员驾驶一太空船飞向月球，原计划,（1）一盒火柴 （2）压缩饼干,（3）50英尺尼龙绳 （4）丝质降落伞,（5）袖珍取暖器 （6）2支0.45口径手枪,（7）1箱脱水宠物喝的牛奶,（8）2大瓶氧气 （9）星际图,（10）救生筏 （11）磁罗盘,（12）5加仑水 （13）烟火信号枪,（14）包括注射器的急救箱,（15）太阳能无线电收发器,Introduction Participation(c),15,4,6,8,14,11,12,1,3,9,13,2,10,7,5,（1）一盒火柴 （2）压缩饼干 Introd,Discussion(1):Group Comm.,A,fter finishing self-judgement,your group(3-4 pers)uses informative or persuasive communication so as to get access to the common decision.The turn of 15 things should try to get everyones agreement.,A,ttentions:,-No matter informative,or persuasive comm.,logic is the fundamental;,-Dont change your idea only to avoid the conflict;,-Dont make decision only to abide by“the minority and the majority”rule,Discussion(1):Group Comm.Aft,Discussion(2):Self-assessment,What key techniques,you think,make your career successful?,What are your communication barriers in your current job?,What are the most effective approaches to improve your communicative skills？,What do you wish to learn much more in this course?,Discussion(2):Self-assessme,1-Significance of Managerial Communication,Manager=Vision-maker+Motivator,Comm.Activities go through all managing life.,Communicative Capability heavily influences your career development in some extent。,3CS:Capability+Character+Comfort(,Comfort,relation,Comfort,job,Comfort,life).,Supportive communication=,Problem-solving+Comfort relation,1-Significance of Managerial,2-Concept of Managerial Communication,Two schools of MC,Behavior Science Theory,-Audience-analysis-based communica-tive strategies:theory and thoughts.,Effective communicative techniques and skills,-Writing,Language;informative and persuasive communication skills,practical techniques,Integrating both two schools,-Philosophy and skills development,2-Concept of Managerial Commu,概念,管理沟通是指沟通者为了获取沟通对象的反应和反馈而向对方传递信息的全部过程。,A)基于反应的双向沟通;,B)需要媒介联结沟通双方。,GOOD IDEAS ARE NOT SCARCE SUPPLY,WHAT IS RARE IS THE ABILITY Of TRANS-,LATING A GOOD IDEA INTO ACCEPTED,PRACTICE.,2-Concept of Managerial Communication(c),概念GOOD IDEAS ARE NOT SCARCE SU,NATURES OF MC,-,Media,:language or letters;,-,Content,:Information,Thoughts,Emotion,Aspects,Attitude etc.,-,Philosophy,greatly influences the understanding of motive,behavior and goal;,-,Special barriers,:information disorder,Psycological elements(preference,backgroud,experiences and values),2-Concept of Managerial Communication(c),NATURES OF MC2-Concept of Man,INFORMATION SOURCES(WHO);,AUDIENCE(NEGATIVE,POSITIVE,COMMUNICATIVE GOAL(SOLVING PROBLEM);,ENVIRONMENT(INTERNAL AND EXTERNAL);,INFORMATION;,MEDIA(ORAL,WRITING,PHONE,E-MAIL,ETC.);,FEEDBACK(POSITIVE,NEGATIVE OR NEUTRAL),3-Components of Managerial Communication,INFORMATION SOURCES(WHO);3-C,ENCODE,CHANNEL:,MEDIA,DECODE,SUBJETIVE,OBJECTIVES,FEEDBACK,(+,-),RESPONSE,4-Process of Managerial Communication,ENCODECHANNEL:DECODESUBJETIVEO,建设性沟通的原理是什么？,建设性沟通的原理是什么？,Supportive Communication,Natures,Strategies,Nature&Strategies of,Supportive Communication Nat,1-Supportive Communication,CONCEPT,Supportive Communication=,Problem-solving+Positive relation,NATURES,(,1)delivery of the correct information,(2)positive and comfort relation,(3)definite goal of problem-solving,1-Supportive Communication C,2-Principles of Supportive Communication,Information Principles,-Completeness,Consideration,Clarify,Courtesy,Concreteness,Position Principles,-Problem-orientation,Self-explicitness,Respect Principles,-Description,Confirm,Dual communication,Discrepancy,2-Principles of Supportive Co,Completeness（完全性）,讨论,为什么在沟通中会出现不完全信息,?,-背景、观点、态度、地位、经历等方面的差距,完全性识别标准,沟通者传递信息和受众接受信息相等,.,建议（GUIDELINE）,-提供所有的必要信息,-回答所有问的问题,-必要时补充额外信息,Information Principles,Completeness（完全性）Information P,Clarify,Role,节约双方时间,对对方的尊重,Guideline,消除冗长的表达,只包括相关材料,避免不必要重复,Information Principles,ClarifyInformation Principles,Consideration,含义,从受众能接受的角度准备每一个信息，把自己放在对方的立场。,建议,(1)集中于“YOU”而不是“I”或“WE”,(2)突出受众利益和兴趣,(3)强调积极的、另人愉悦的事实,例：请勿越线，违者罚款(2 eggs),Information Principles,ConsiderationInformation Princ,Concreteness,含义,运用具体、明确、活泼、生动的沟通语言而不是含糊乏味的语言。,GUIDELINE,(1)用具体的事实和图表,(2)强调语句中的动词,(3)选择活泼、有想象空间的语句,Information Principles,ConcretenessInformation Prin,Courtesy,含 义,不仅要意识听众的观点和期望，还应考虑听众的感情。,建 议,(1)真诚、机智、周到;,(2)以尊重人的语气表达；,(3)选择非歧视性表达,(4)对下级：平等、信任，要有一颗平常心,Information Principles,CourtesyInformation Principles,Problem-orientation,PROBLEM-ORIENTATION RATHER THAN PERSON-ORIENTATION(,对事不对人),DISCUSSION:,比较以下三种说法,A 我不喜欢你这身打扮；,B 你的这身打扮与公司的衣着规定不符；,C 大家希望你能打领带上班。,Position Principles,Problem-orientationPosition Pr,Self-explicitness,含义,承认思想源泉属于自己而非他人或集体。承担个人评论的责任。,讨论,A 自我外显是否普遍适用
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