餐厅服务常用英语

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,餐厅服务常用英语,旅游管理专业,王敏,Minly Wang,1,情境,1,客人进入餐厅（已预订）,引领客人就坐（吸烟区）,请客人就坐,为客人点菜（介绍特色）,为客人上菜,为客人餐间服务,为客人结账（用信用卡）,向客人道别,客人进入餐厅,Good afternoon,Sir(MissMadam),how many of you?,Hello,do you have a reservation?,What would you prefer,somking or non-smoking area?,Good moring.Tow people.,Yes.Window seat.,Smoking area,thank you.,Please wait a minute.Your table will be ready soon.,This way please.(Please follow me),Sir(Madam),is this table OK for you?,引领客人就坐,OK.Please quickly.,OK.,Its nice.Thank you.,Please have a seat.,What kind of tea do you want?,We have Longjing,herbal tea,花草茶,Oolong tea and black tea.,This is our menu.(Please have a look at our menu frist.),请客人就坐,Black tea.Please.,Thanks.Let me see.,为客人点菜,Excuse me Sir/Madam,may I have your order now?,Yes,Sir.Do you like Chinese food?Our restaurant provides Shanghai cuisine(Beijing cuisine,Sichuan cuisine,Cantonese cuisine,粤菜,and dishes cooked in countryside style),Yes.Could you recommend us something?,Our specialties are Sichuan Cuisine,would you like to have a try?,If you like spice food,we have Shredded Pork with Spicy,香辣,Garlic,蒜,Sauce,酱,Spicy Fried Chicken.,Yes.I take Spicy Fried Chicken.,为客人点菜,Could you recommend something special?,Fried Yellow Croaker,炸黄花鱼,in Squirrel Shape looks like a squirrel,松鼠,.It tastes sweet and sour,and it is crispy outside and tender inside.,Anything else?,Thats a good idea.,为客人点菜,Would you like some soup,?,We have Fish Head Soup,Chicken Soup,Duck Soup,Egg Soup.,Excuse me,do you want anything else for your dinner,(breakfast/lunch)?,为客人点菜,Egg Soup,please.,What do you want for dim sum?,Yes.Do you have dim sum,点心,?,为客人点菜,We have Small Steamed Bun,蒸小笼包,Spring Rolls,Glutinous Rice Dumpling in Sweet Rice Wine,Shrimp Wonton,虾仁儿馄饨,.,We will order Shrimp Wonton,please.,OK,Your order is,What drink do you like,we have Maotai,Wu Liang Ye,Shui Jing Fang,Shaoxing Rice Wine,beer,fruit juice,Which one do you like?,为客人点菜,Beer,Tow bottles,please.,That s enough/These all right.Thank you.,Would you like to use chopsticks or knife and fork?,为客人点菜,We use chopsticks,please.,为客人上菜,This,is your drink.Please enjoy.,Would you like some ice?,Yes,thanks.,This is your,cold dish,please enjoy.,May I serve,hot dishes,for you now?,OK,please.,Sorry to keep you waiting.This dish is,为客人上菜,Thanks.,Sir(Madam).Here are all,you ordered.Please enjoy.,为客人餐间服务,How do you like the food?,Yes,they are all delicious.,May I collect the used dishes?,And,this dish free from our,restaurant for you.,Hope you like it.,Thanks.,You are welcom.,为客人结账,Can I help you?/what can I do for you?,Sir,this is your bill,.,How would you like to pay,for your bill,by credit card,or by cash?,Please sign here,.,I will pay the bill.,Credit card.,Hope you had a nice dinner.,Thanks.Hope you visit us again.,向客人道别,Hope you have a good time during the World Exposition,世博会,.,Thank you.Bye.,I will enjoy,thanks.,情境,2,客人进入餐厅（未预定）,引领客人就坐,请客人就坐（桌面未整理）,为客人点菜,为客人上菜（需等候）,为客人餐间服务（餐肴味道有问题）,为客人结账（付现金、需找零）,向客人道别,客人进入餐厅（未预定）,Good Evening,Sir(MissMadam),how many of you?,Do you have a reservation?,We will arrange for you.What would you prefer,somking or non-smoking area?,Good Evening.One man.,I am afraid not.,No Smoking area,thank you.,引领客人就坐,Please wait a minute.Your table will be ready soon.,Sorry to keep you waiting for so long.Please follow me.,OK.,Please have a seat.,What kind of tea do you want?,We have Longjing,herbal tea,Oolong tea and black tea.,Please have a look at our menu first.,请客人就坐,Longjing tea.Please.,Thanks.,为客人点菜,Excuse me Sir/Maam,may I have your order now?,Sure.I want to order Roasted Duck,Tomato and Egg Soup and a bowl of Steamed Rice.,Excuse me,Roasted Duck will about 40miuntes,is it ok?The whole duck may be too much.May I suggest a half?,Thank you.You are so kind.,Would you like some dessert?,We have cheesecake,ice cream,chocolate pudding and jelly,果冻,.,为客人点菜,chocolate pudding.,What drink do you like,we have red wine,white wine,both with sweet flavor or not.,Do you have soft drink?,Certainly,we have Fresh Water-melon juice,Apple juice,Orange juice.,Orange juice.Thanks.,OK,Your order is,Would you like to use chopsticks or knife and fork?,为客人点菜,Kinfe and fork,please.,为客人上菜（需等候）,Sorry to keep you waiting.,This dish is Roasted Duck.,Here are all you ordered.,Please enjoy your dinner.,Thanks.,I am very sorry.I just talk to the chef.Your dish will be ready soon.,Excuse me,waitress.Please quickly.I will go by plane.,为客人餐间服务（餐肴味道有问题）,Excuse me,waitress.,What s the matter,Madam?,I am awfully sorry,I will change one for you right now,.,The soup is too,salty,.,Thanks.,为客人餐间服务（餐肴味道有问题）,Do you want something else when you are waiting,as,a little present from our restaurant,？,Thanks.,Here is free fruit from our restaurant for you.Please enjoy it,.,为客人结账（付现金、需找零）,Can I help you?/what can I do for you?,Sir,this is your bill,.,How would you like to pay,for your bill,by credit card,or by cash?,I will pay the bill.,Cash.,Excuse me,waitress.,为客人结账（付现金、需找零）,The total 380RMB.Thank you.,