How酒水服务标准课件

,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,精品课件,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,精品课件,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,精品课件,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,精品课件,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,精品课件,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,精品课件,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,单击此处编辑母版文本样式,二级,三级,四级,五级,精品课件,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,二级,三级,四级,五级,精品课件,*,前言,Introduction,我们有极好的葡萄酒，在北京朗豪酒店，必须由有礼貌，专业，接受良好培训的员工在适合的温度下小心地打开并使用正确的玻璃器皿来服务葡萄酒。,As we have an excellent selection of international Wines,these need to be opened carefully and served at,LPBCA,with correct Glassware,at the right temperature by courteous,professional and well trained Employees.,1,精品课件,前言Introduction我们有极好的葡萄酒，在北京朗豪,前言,Introduction,我们希望每位客人体验,We want every Guest to feel the,感动,Touch,2,精品课件,前言Introduction2精品课件,目标,Objective,到这次课程结束的时候，我们的目标是要求你,了解符合我们酒店标准的,“,如何为客人展示和服务一瓶白或红葡萄酒”。,By the end of this Session,our Objective is to ensure that you have learned“How to present and serve a Bottle of White or Red Wine”with Confidence,and according to our defined Standards.,有什么问题吗？,Any Questions?,3,精品课件,目标Objective到这次课程结束的时候，我们的目标是要,1.,准备用具,Prepare the Equipment,What Equipment do we need?,我们需要什么用具？,A round Beverage Tray,一个圆形饮料托盘,A clean Tray Cloth,一块干净的托盘布,Red Wine or White Wine Glasses,红或白葡萄酒酒杯,Red Wine or White Wine Bottle,一瓶红或白葡萄酒,1.准备用具Prepare the Equipment W,1.,准备用具,Prepare the Equipment,服务巾,Waiters Cloth,开瓶器,Waiters Friend,冰桶,Ice Bucket,底盘,Under Liner,1.准备用具Prepare the Equipment服务,1.,准备用具,Prepare the Equipment,我们需要检查什么？,What should we check about the Equipment?,托盘是干净和干燥的,The Tray is clean and dry,托盘是抛过光的,The Tray is well polished,托盘布是干净而无破损的,The Tray Cloth is clean and free from Stains,Holes or Tears,服务巾是干净和干燥的,The Waiters Cloth is clean and dry,1.准备用具Prepare the Equipment我们,1.,准备用具,Prepare the Equipment,玻璃杯干净明亮，没有破裂,Glassware is clean,polished and not chipped,冰桶是干净且抛过光的,Ice Bucket is clean and polished,红葡萄酒杯用来服务红葡萄酒,Red Wine Glasses are used for Red Wine,白葡萄酒杯用来服务白葡萄酒,White Wine Glasses are used for White Wine,1.准备用具Prepare the Equipment玻璃,2.,检查葡萄酒,Checking the Wine,我们要检查什么？,What do we need to check?,列在酒单上正确的葡萄酒和年份,Correct Wine and vintage as listed on the Wine List,瓶子的标签是否完好,Label is in good condition,8,精品课件,2.检查葡萄酒Checking the Wine我们要检查,3.,检查温度,Check temperature,服务葡萄酒适合的温度是多少？,At what temperature is Wine being served?,白葡萄酒需要被冷藏，,10-12,度为合适,White Wine will be served chilled at 10 12 degrees Celsius,红葡萄酒在常温下饮用，,18,度为合适,Red Wine will be served at room temperature around 18 degrees,3.检查温度Check temperature服务葡萄酒适,4.,将用具放在托盘上,Place the Equipment on the Tray,将什么用具放在托盘上？,What Equipment should we place on the Tray?,酒瓶,Wine Bottle,酒杯,Wine Glasses,4.将用具放在托盘上Place the Equipment,4.,将用具放在托盘上,Place the Equipment on the Tray,底盘装红酒,Under Liner for Red Wine,把托盘放在工作台上，当我们把酒杯放在台上的时候，将酒瓶放在工作台上,Carry the Tray to the Side Station,leave the Wine Bottle on the Side Station while we deliver the Wine Glasses to the Table,4.将用具放在托盘上Place the Equipment,5.,放置冰桶,Position the Ice Bucket,我们应该把冰桶放在什么地方？,Where do we position the Ice Bucket?,靠近工作台,餐桌旁,Near the Side Station in the Restaurant close to the Table,5.放置冰桶Position the Ice Bucket,6.,把酒杯放在餐桌上,Placing the Glasses on the Table,我们应该把酒杯放在餐桌的什么位置？,Where do we place a Wine Glass on the Table?,从托盘中拿葡萄酒杯的时候应当握住杯脚，放置在在客人座位两点钟的方位,Pick up the wine Glass from the Tray holding by the Stem and place it at the 2 oclock position from where the Guest is seated,6.把酒杯放在餐桌上Placing the Glasses,6.,把酒杯放在餐桌上,Placing the Glasses on the Table,宴会活动通常将酒杯预先摆设在餐桌上,Wine Glasses are preset for all Banquet Functions where Wine is Served,14,精品课件,6.把酒杯放在餐桌上Placing the Glasses,6.,把酒杯放在餐桌上,Placing the Glasses on the Table,在摆放好酒杯之后回到服务台取葡萄酒瓶,After placing the Wine Glass on the Table return to the Side Station to collect the Wine Bottle,使用服务巾拿起葡萄酒瓶平放在右手臂上,Using the Waiters Cloth pick up the Wine Bottle and lay flat in our right Hand,6.把酒杯放在餐桌上Placing the Glasses,6.,把酒杯放在餐桌上,Placing the Glasses on the Table,关于酒标的位置我们应当检查什么？,What should we check about the position of the Label on the Wine?,酒标应当向上,The Label of the Wine is facing upwards,6.把酒杯放在餐桌上Placing the Glasses,7.,展示葡萄酒,Presenting the Wine,我们应该向谁展示葡萄酒？,Who do we present the Wine to?,点酒的客人,The Guest who ordered the Wine,7.展示葡萄酒Presenting the Wine我们应,7.,展示葡萄酒,Presenting the Wine,我们如何向客人展示葡萄酒？,How do we present the Wine to the Guest?,尽量从客人的右边进行展示,Present from the right hand side of the Guest wherever possible,右手扶着瓶子向客人展示酒标,With the Wine laid down in our right Hand,show the Label to the Guest,7.展示葡萄酒Presenting the Wine我们如,7.,展示葡萄酒,Presenting the Wine,我们要对客人讲些什么？,What do we say to the Guest?,“,先生,/,小姐，您的（葡萄酒名字）。”,“Excuse me Sir/Madam,your Wine(Using the name of the Wine)”,7.展示葡萄酒Presenting the Wine我们要,8.,开葡萄酒,Opening the Bottle of Wine,我们应该在哪里开葡萄酒？,Where do we open the Bottle of Wine?,在客人的餐桌上,At the Table,我们应该如何开葡萄酒？,How do we open the Bottle of Wine?,用左手把酒放在桌上并握住瓶颈,Place the Wine Bottle in our