《质量知识培训》PPT课件

,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,*,质量基础知识介绍,质量是企业的生命,安全第一,品质至上,品质就是安全,1,、战场人遭遇敌人，你首先举起枪，而倒下的却是你,-,不是你没准，而是碰到一颗臭弹！,2,、你终于尝试了一次跳伞，而确再也不能尝试其它任何东西,-,因为降落伞没有打开！,3,、省吃简用攒钱买了辆私家车，可你却把它直接开到了河里,-,因为转向失灵了！,4,、还有什么比发现月饼中有个苍蝇更恶心的吗？,-,有，吃了一口之后，发现,5,、如果我告诉你，乐园的过山车不能保证不拖轨,-,你还敢鼓励女朋友去坐吗？,6,、,1986,年,4,月,26,日，原苏联切尔诺贝利核电站爆炸，受放射性物质严重伤害的有,237,人，有,13,万居民被迫紧急疏,.,对质量的要求,质量的定义,:,狭义的定义：,质量（,Quality,）,：,产品、体系、或过程的一组固有特性满足顾客和其他相关方要求的程度。,注：“质量”可使用形容词如差、好或优秀来形容。,广义的定义：,质量（,Quality,）,：公司全面管理目标的实现。,如：供方的控制、成本、顾客满意度、新产品开发周期、生产周期、库存周转频次等。,什么是质量,?,1.,零缺陷：,作为出身于医学世家、自己也开过诊所的克劳士比，在克罗斯莱公司和本迪克斯公司工,作期间，担任质检员、质量工程师和可靠性工程师，并作兼职售货员，使他用医学的思维,和售货员的逻辑思考工业组织，提出了“缺陷预防”的概念和质量的基本定义。,零缺陷管理哲学（,Crosbyism,）基本原则：,一个核心：,第一次就把正确的事情做正确,二个基本点：有用的和可信赖的,三个需要：任何组织都要满足客户的需要、员工的需要和供应商的需要,四个基本原则：质量就是符合要求；预防的系统产生质量；质量的工作准则是零缺陷；,必须用质量代价（金钱）来衡量质量表现,零缺陷基本含义是：,F First,：首先，决定你需要采取,ZD,战略，并,A Announce,：宣布一项清楚而明确的质量政策,N Next,：其次，通过行动展示管理层的决心，同时,A Assure,：确保每一个人都接受教育，以便能够实施,质量改进,T Then,：然后，要动手根除向“不符合”妥协的机会,I Insist,：坚持每一家供应商都这样做,C Convince,：说服每一个人使他们明白大家本来就是相互依存的,S Satisfy,：让客户满意是第一、最后以及随时随地都要做的事情,基本概念,三检制,自检：,自己检验。,互检：,班组长检验；班组长责任制。,专检：,检验员检验。,检验的职能：,鉴别,、,把关,、,报告,、,监督,。,检验方法：,感官检验（视觉、触觉、听觉、味觉、嗅觉