资源描述
按一下以編輯母片標題樣式,按一下以編輯母片,第二層,第三層,第四層,第五層,*,*,#,8D(Eight Disciplines),Welcome to,Nick Liang/Customer Service,1,What is 8D:,8D(EightDisciplines),:,:,D1.TeamMembers,D2.Describethe Problem,D3.ContainmentPlan,D4.Define theRoot Cause,D5.Define theCorrective Actions,D6.Verification of Action,D7.PreventRecurrence,D8.Congratulation,2,解決問,題,題的步,驟,驟-8D THEME:,IFYOUCANNOT PROVE IT,YOUCANNOT SAYIT,(若,是,是你無,法,法證明,則,請,請勿亂,下,下定論,),),當一個,工,工程師,之,之基本,要,要求（Engineeringsense,),),3,D1Team Members,Selectteammembers(Internal/KeyPerson),Selectteamchampion,-,-Managementmember whowill(can,),)removeroad blocksforthe team,Selectteamleader,A memberwhocan takethe responsibility fortheteam,4,開會技,巧,巧,會前,1.準,備,備AGENDA,議,議題,發,發通,知,知預告,時,時間地,點,點,2.蒐,集,集所有,資,資料,3.設,定,定會議,目,目標,4.會,前,前再提,醒,醒,會中,1.,掌,掌握主,題,題,時,間,間,進,度,度,氣,氛,氛,2.,尊,尊重每,個,個參與,人,人,鼓,勵,勵發言,3.,誘,誘導腦,力,力激盪,4.,禁,禁止少,數,數人發,言,言佔用,時,時間及,離,離題.,5.,定,定出個,別,別actions之follow,-,-upaction負責人,及,完,完成時,間,間(by5W1H),會後,1.,很,很快發,出,出會議,記,記錄,2.,追,追蹤Follow,-,-upactions,then檢,討,討得失,.,.,5,D2Problem Description,(,(definition,),)釐,清,清,把問題,說,說清楚,是成,功,功(解,決,決)的,一,一半,眾說紛,紜,紜霧煞,煞,煞,從,何,何下手,費,費思量,老“獅,”,”心中,有,有定見,新秀,跳,跳下結,論,論套,一見鍾,情,情不可,靠,靠,天,縱,縱英明,難,難得找,膽大心,細,細看問,題,題,3W時地物,1H有多少,分析手,法,法花樣,多,多,圖,表,表統計,效,效力高,搞錯對,象,象會白,忙,忙,且,莫,莫任意,把,把捷徑,抄,抄,6,D2Problem Description,(,(definition,),),釐清,把問題,說,說清楚,是成,功,功(解,決,決)的,一,一半,要多清,楚,楚才算,清,清楚?,1.打,破,破砂鍋,問,問到底Develop OperationDefinition,2.四,維,維具體,化,化與量,化,化,什麼東,西,西?What?,(,(Identify symptom,),),那裡發,生,生?Where?,(,(Space,process flow,),),何時發,生,生?When?,(,(Time,D/C),影響多,大,大?HowBig?,(,(Qty,$,$,Defect,%,%),7,D2.Describeproblem,Usetermsunderstoodbythecustomer,Describetheproblemasdetailedaspossible,(,(3W,/,/1H,),),Express theconditioninquantifiable terms,What,Where,When,HowBig,8,D3ContainmentActions圍堵,亡,羊,羊補牢,要,要有效,客戶老,闆,闆聲聲,催,催,圍,堵,堵對策,趕,趕快上,.,.,亡羊補,牢,牢要有,效,效,挖,東,東補西,找,找麻煩,.,.,障眼對,策,策擋一,時,時,當,心,心愈補,愈,愈大坑,9,D3.ContainmentPlan,DescribeWho,What,When,andHowyou willcapture/contain thedefects now.,Must preventdefectsfrom gettingtothe customer immediately.,Considertheeffect of thecontainmentplan on Cost,Delivery,Inducementofothertypesofdefects.,10,D4Root Cause(s,),)尋根,事,出,出必有,因,因,追,追根究,底,底找真,因,因,事出有,因,因連根,挖,挖,確,認,認真因,把,把它當,開,開關Turn off,因果循,環,環拿來,用,用,解,釋,釋真象,全,全靠它,分析技,巧,巧派上,場,場,直,指,指真因,三,三兩下,11,D4.Definethe RootCause,Describewhythe changeinconditionoccurred,or identify the,“,“HOLE”inthe systemwhichallowed thepre,-,-existingcondition to go undetected,.,.,Categorize theroot causes,eg,.,.:Manpower/Machine/Material/Method,+,+Environment,PDCA,DOE,FMEA,Benchmark,QC 7Tools,etc.,12,D5Corrective Actions步署,一,針,針見血,藥到,病,病除,散彈打,鳥,鳥效果,差,差,唬,爛,爛遲早,被,被抓包,客戶,抓,抓狂找,別,別家,人盡其,才,才顯神,通,通,藥,到,到病除,一,一身輕,客戶,參,參與創,雙,雙贏,13,D5Corrective Actions,DescribeWHO,WHAT,WHENand HOWyouwillimplementchangesinMaterial,Manpower,Methods,etc,tototallyeliminatethe rootcauseofthe problem,.,.,14,D6VerificationofActions,DescribeverificationresultsinQUANTIFIABLEterms,.,.(eg,AchievedCpk,DecreasedDefect Rate,etc.),Continuecontainmentactivities until permanentC/Aactionsareverifiedasbeingeffective.,15,D7Action,(,(s)toPreventrecurrence防弊,避,免,免歷史,重,重演,歷史重,演,演我會,怕,怕,不,知,知面子,那,那裡掛,.,.,必要資,訊,訊省不,下,下,文,書,書作業,標,標準化,推廣成,果,果利益,大,大.,16,D7Action,(,(s)toPreventrecurrence,Describetheinternaland/or external cultureorsystemicchangesthat mustbemadetoprevent theproblem fromrecurring.,Theteamchampionisresponsiblefortaking these recommendationsback to managementand drivingimplementation,.,.,17,D8CongratulateyourTeam,大功告,成,成留鴻,爪,爪,展,現,現成果,得,得鼓勵,堅持過,程,程最可,佩,佩,團隊合,作,作最難,忘,忘,解,散,散歸建,下,下次再,會,會,18,8D慶功重,點,點,-享,受,受成果,-適,當,當鼓勵,認同,Review成功的,原,原因,19,Case Study(Examples,),),20,培養全,員,員之Engineeringsense,養成全,面,面而完,整,整之邏,輯,輯思考,能,能力,養成跨,部,部門溝,通,通協調,能,能力,可據以,改,改善品,質,質,提昇製,程,程水準,人人皆,可,可運用,自,自如,可,可解,決,決大部,分,分問題,21,問題與,討,討論,22,
展开阅读全文