2021国开大学电大专科《管理英语2》期末试题及答案（试卷号：3938）

国家开放大学电大专科管理英语2期末试题及答案（试卷号：3938）2022盗传必究一、交际用语（共计10分，每小题2分）1 一5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1. Would you mind filling the questionnaire for me?A. No problem.B. Sorry,I cant go there.C I really appreciate that.2. Can you stay here longer?, but 1 have to be back tomorrow.A. Id love toB. No, thank youC Im afraid not3. Our company is doing a customer service questionnaire. May I take you a moment?A. It doesnt matter.B. By all means.C. I have no idea.4. 1 am sorry. Now what were we talking about?A. Never mind.B. Thats OK.C. You were saying that you used to be a teacher.5. Hello, is that service center? The elevator of our apartment doesnt work.A. Oh, J dont know whats wrong with it.B. Sorry, F11 have it checked out at once.C. OK, I see. Thank you.二、词汇与结构（共计30分，每小题2分）620题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. Letsour plan.B. startedA. startC. starting7. I didnt dolast week.A. nothingB. somethingC. anything8. According to their feedback sheets the participants are allwith the training-A. satisfiedB satisfyingC. satisfactory9. The Jiahe Community Service Center is about toservice for residents.A. providedB provideC. providing10. Id like tothat the staff member who served me didnt really seem toknow what he was doing.A. point outB. point atC. point inIL J have coffeebreakfast time-A atB. in *C. on12 Hiring the right employee you a thousand times over in highemployee morale.A. paysoffB. takeoffC. paysback13. Are you familiar the saying, its not what you know, but who youknow”？ In event planning, networking is key!A. withB. toC. in14. We should take the degreeaccount when we recruit a new secretary.A. withB. intoC. of15. The candidate should dress in a manner that is appropriate to the positionhe is applying.A for whichB. whichC. that16- Participants havethe Productivity Analysis WorksheetA. completingB been completedC- completed17. Under no circumstanceto tell lies to the public.A. the companies are allowedB. are the companies allowedC. the companies will allow18. Weit very much that youve come to give us a timely ride- Otherwise wewould miss the train.A. appreciateB expectC. promise19. We feelwith the inconvenience the service center brought us.A. disappointedB worriedC. surprised20. I would rathertwo weeks earlier.A. you should come hereB you came hereC. you had come here三、阅读理解（共计40分，每小题4分）2125题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题 纸上。Passage 1The houses we live in are very important. They keep us from being cold in the winter and hot in the summer. In the winter they keep out the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us. When it rains, they keep us from getting wet.Houses are also places where we can feel safe. People cant get at us or our things.Houses give us a place to be together with our families and friends. Mothers and fathers care for their children there. The children play there. The family eat and sleep under the same roof.Houses are different in many ways. They are made of different things. Some houses are made of wood. Some are made of stone. Sometimes more than one thing is used to make a house.Houses come in different sizes. Some houses have only one room. Some houses have more than one room. Big apartment houses found in cities have a great many rooms. They hold many families. The rooms in which each family lives are called an apartment.Houses are different in the ways they are built. Houses in hot countries can be lightly built. In places it rains much of the time, houses must keep out the water.21. Which of the following is NOT mentioned in the passage?A. People feel safe in house.B. Families and friends live in the same house.C. Children often play in house.22. According to the passage, the house can keep out .A. the windB. the snowC. the wind and the snow23. Houses arein sizes and many ways.A. beautifulB. the sameC, different24. Which of the following is probably NOT the thing used to build houses?A. steelB. cottonC. stone25. From the passage we can infer that people.A. in hot places like to live the lightly-built houses to get heatB. in the cold places like to live in the strong houses to keep safeC in some places where it rains much of the time like to live in house which can keep26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写F”，并将答案 写在答题纸上。Passage 2Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.Be a customer yourself and find out what your customers experience when they use your service. This is one o the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair and see how youre treated.Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources- Their communication with the customers will become important information for improving customer care.You may deliver the best service in the world. But if it is not what people want, youre wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.26. Hotel customers and hotel staff think the same about breakfast.27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.28. Its not necessary to know about the customers needs and preferences.29. Questionnaires are useful in getting feedback from customers-30. Front-line staff have nothing to do with improving customer service.四、翻译（共计20分，每小题4分）31-35：请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答题纸上。31. On the last day of the old year, there is a family dinner.A. 在老年人的最后日子，通常有一顿家庭餐。B. 在即将过去的一年的最后一天,会有一次家庭聚餐。C. 在过去的日子里，经常有家庭聚餐。32. Will you be involved in opening the new office?A. 你会加入新办公室吗？B. 你会参与开设新办公室的工作吗？C. 你会被卷入到新办公室的工作中吗？33. I think what should be done is to create more job opportunities for students.A. 我认为我们需要为学生们创造更多的工作机会。B. 我认为我们将来要给学生们更多机会。C. 我认为我们已经给了学生们更多的工作机会。34. I want to leave a little room in the budget, just in case.A. 我想在桶里留点地方，以备不时之需。B. 我想在预算里留着空间，结果发生了意外。C. 我想留一点预算空间，以防万一。35. A true friend is someone who reaches for your hand and touches your heart.A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。B. 一个真实的朋友就是能伸出他的手理解你心灵的人。C. 真正的朋友是一个可以援手帮助并感动你心扉的人。试题答案及评分标准（仅供参考）一、交际用语（共计。分,每小题2分）15题：选择正确的语句完成下面对话.并将答案序号写在答趣纸上。L A2 A3.H4.（5. B二、询汇与燃构（共计30分.每小题2分）6-Z0题：阅读下面的句子,从A.B.C三个琏项中选出一个能填入空白处的正确选项，并将答 案序号写在答题纸上。6. A7.C8.A9. R10. AILA12, C13.A14. B15. A16.C17B】8.A19. A20. C三、阅读理解（共计40分,每小超4分）21-25题：浏读下列短文，从、B、C三个迭项中选出一个正确答案，并将答案序号写在答殖 纸上。2LB22. C23. C24. B25. A2630题：请根据姐文内容判断给出的语句是否正稿，正确的写“T错误的写.并将答案 写在答题纸上。26. F27. T28. F29. T30. F四刷译（共计20分.每小疆4分）31-35：靖从以下JC三个逸项中选出最佳翻译.并将签案序号写在答题纸上。31 B32, B33 A34. C35. C