酒店管理质检酒店质检报告明细表单(叶予舜)

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,2021/9/21,*,序号,NO.,标准Criteria,合格,YES,部分,PARTIAL,不合格,NO,得分,POINTS,备注,REMARKS,改进日期,ActionPlan,1,店外场所,EXTERIORGROUND,1.1,酒店标志和标识的状况,CONDITIONOFHOTELSIGNANDLOGO,1.1.1,清洁、醒目，状况良好,Cleanmarkednessandingoodcondition,1.1.2,夜间灯箱要有足够、完整的照明,Sufficientlylitatnight,1.2,入口,Entrance,1.2.1,进入酒店的指引标识清晰，便于外来车辆及客人进入,Clearsignagefortheconvenienceofcomingarrivingguests,1.2.2,干净，整洁，无垃圾,Clean,tidiness,nodebris,1.3,停车场状况,CONDITIONOFCARPARK,1.3.1,干净Clean,1.3.2,道路状况良好（无坑洼）,Roadingoodcondition(nopotholes).,1.3.3,指向的、“不能停车（NOPARKING）”及允许高度的标志要清晰可见,NoParkingandheightclearancesignsclearlyvisible.,1.3.4,停车位有专人管理，引导，保证车位不被当作其他用途,PatrolledregularlybySecurity,1.4,室外旗帜,OUTDOORFLAGS,1.4.1,至少3根旗杆，分别悬挂戴斯品牌旗帜、国旗、业主公司旗帜,2021/9/21,1,序号,NO.,标准Criteria,合格,YES,部分,PARTIAL,不合格,NO,得分,POINTS,备注,REMARKS,改进日期,ActionPlan,3flagsatleast(DaysInnLogoflag,nationalflag&ownercompany,flag),1.4.2,所有旗帜保持良好状态，从清晨悬挂到日落,Allflagsingoodconditionandflownfromearlymorninguntil,1.5,sundown,建筑外观及周边物品（植物、装饰、景观、喷泉）,CONDITIONOFEXTERIOROFTHEBUILDING,1.5.1,干净,Clean.,1.5.2,状况良好,Ingoodcondition.,1.5.3,足够的照明,Sufficientlighting.,2,大堂,LOBBY,2.1,外观和状况,GENERALAPPEARANCEANDCONDITIONOFHOTELLOBBY,2.1.1,干净,垃圾箱及烟灰缸等保持清洁,Clean,keepthetrashcans&ashtraysclean,2.1.2,状况良好,Ingoodcondition.,2.1.3,足够的照明,Sufficientlighting.,2.1.4,适当的纯音乐背景音乐,Backgroundmusic.,2.2,每日记事板和一览表,2021/9/21,2,序号,NO.,标准Criteria,合格,YES,部分,PARTIAL,不合格,NO,得分,POINTS,备注,REMARKS,改进日期,ActionPlan,DAILYEVENTBOARDSANDLISTINGS,2.2.1,干净、状况良好,Cleanandingoodcondition.,2.2.2,信息及时且拼写正确、易认,Currentwithcorrectspellingandeasytofollow.,2.2.3,彩色印刷，有酒店LOGO，,Multicolorprintingspace,withhotellogo,2.3,公共休息室,PUBLICRESTROOMS,2.3.1,洁净,Clean.,2.3.2,完好备用,Wellstocked.,2.3.3,无异味,Odour-free.,2.3.4,经常有服务,Regularlyserviced.,2.3.5,照明好,Well-lit.,2.4,公共卫生间,RESTROOMINLOBBY,2.4.1,及时清理，时刻保持整洁,Regularlyserviced,clean.,2.4.2,无异味,Odour-free.,2.4.3,设施设备能够正常使用,Wellstocked.,2021/9/21,3,序号,NO.,标准Criteria,合格,YES,部分,PARTIAL,不合格,NO,得分,POINTS,备注,REMARKS,改进日期,ActionPlan,2.4.4,照明充足,Welllit.,2.4.5,卫生用纸时刻保持充足提供,Toiletpapersupplysufficient,2.4.6,各个厕位内至少保证一个挂衣钩,Atleastonecoathookineverystall,2.5,大厅内的指向标志,DIRECTIONALSIGNSINTHELOBBY,2.5.1,干净,Clean.,2.5.2,状况良好,Ingoodcondition.,2.5.3,标志安放位置醒目、易懂,Signsareprominentlylocated,easytofollow.,2.6,前台,FRONTDESK,2.6.1,前台要干净、整洁，笔要保持工作状态，记事本外观要新。,Frontdeskcounterisclean,neatandtidy.Pensareinworking,conditionandblotterpadsarelookingnew.,2.6.2,酒店前台必须放置戴斯（中国）酒店宣传册及戴斯简报。,TheDaysInnChinabrochures&DaysNewsmustbeprominently,displayedatthefrontdesk.,2.6.3,戴斯（中国）VIP卡,DICVIPcard,2.6.3.1,大堂醒目位置摆放戴斯（中国）集团统一印制的VIP卡宣传海报,DICVIPcardposterisprominentlydisplayedinLobby,2021/9/21,4,序号,NO.,标准Criteria,合格,YES,部分,PARTIAL,不合格,NO,得分,POINTS,备注,REMARKS,改进日期,ActionPlan,2.6.3.2,前台摆放VIP卡折页宣传册,DICVIPcardbrochuresplacedinLobby,2.6.3.3,前台提供VIP卡介绍及销售服务,ReceptionprovidesVIPcardintroductionandsalesservice,2.6.3.4,前台摆放戴斯（中国）酒店宣传册,PlaceDIChotelbrochureinreceptionarea.,2.6.4,所有酒店必须接受主要信用卡作为支付方式。酒店至少应接受：,AmericanExpress,MasterCard,Visa,DinersClub和银联卡,Propertiesmustacceptallmajorcreditcardsaspaymentforall,charges.Asaminimum,thismustincludeAmericanExpress,MasterCard,Visa,DinersClub,andUnionPay.,2.7,行李存放区域,BAGGAGEAREA,2.7.1,干净,有序,Clean，orderly,3,客房,ROOMS,3.1,洗衣服务,LAUNDRYSERVICE,3.1.1,洗衣袋及洗衣价格单必须放置于所有客房及前台。戴斯三星酒店可以,选择是否提供上述服务，如提供此服务，则洗衣袋及洗衣价格单必须,放置于所有客房及前台。,Itisoptionaltooffersamedayguestlaundryanddrycleaning,serviceforDaysInns,however,ifaDaysInndecidestoofferthis,service,laundrybagsandpricelistisrequiredtobeoffered.,3.2,客房广告,GUESTROOMADVERTISING,2021/9/21,5,序号,NO.,标准Criteria,合格,YES,部分,PARTIAL,不合格,NO,得分,POINTS,备注,REMARKS,改进日期,ActionPlan,3.2.1,所有放置于客房内的广告制作应专业，并应有助于推广戴斯品牌。客,房内的广告只限用于戴斯酒店的服务及设施、戴斯品牌的宣传、其他,戴斯酒店的推广及当地非住宿业公司的宣传广告。,Allguestroomadvertisingshouldbedoneprofessionallyandshould,benefittheDaysInnSystemasawhole.,3.3,基本客房设施要求,GUESTROOMINITIALCONDITION,3.3.1,门锁功能正常，好使好用。,Doorlocksfunctionsmoothly,andareinexcellentcondition.,3.3.2,房间的地毯情况良好，没有明显的破损、缝裂和线头，没有任何污迹,和破洞。,Carpeting/Flooringthroughouttheroomareinverygoodcondition,freeofvisiblewearandlooseseamsandthreads,andare,completelyfreeofdebrisandstains.,3.3.3,墙、木家具和天花情况良好，没有划痕、脏痕和尘灰。,Walls,woodworkandceilingsareinverygoodcondition,freeof,nicks,marksanddirt.,3.3.4,家具情况良好，没有裂缝，划痕和污尘。,Furnitureareinverygoodcondition,freeofvisiblewear,andare,completelyfreeofdebrisandstains.,3.3.5,窗和玻璃门里面洁净，外面净洁，包括门坎和门框。,Windowsandglassdoorsarecompletelycleaninside,veryclean,outside,includingsillsandframes.,3.3.6,窗和玻璃门操作灵活，安全，玻璃门上有安全扶手。,Windowsandglassdoorsoperatesmoothlyandeasily,andlock,securely,withsafetybarsonglassdoors.,3.3.7,房间里的架子和抽屉没有灰尘和划痕。,Allshelvesanddrawersthroughouttheroomarecompletelyfreeof,dustanddebris.,2021/9/21,6,序号,NO.,标准Criteria,合格,YES,部分,PARTIAL,不合格,NO,得分,POINTS,备注,REMARKS,改进日期,ActionPlan,3.3.8,床要柔软舒适，放置足够的枕头（大床4个，小床2个）。,Bedspresentaplushandcomfortableappearance,withextrapillow,(4onkingbed,2ontwinbed).,3.3.9,所有床上用品情况良好，没有破裂、污渍、头发等。,Allbeddingmaterialsareinexcellentcondition,freeofwearandany,debris,hairorstainwhatsoever.,3.3.10,整个房间无异味