(4) BB QFD(精品)

4,Quality Function Deployment,展開質量職能,JOHN MAN,6,s,Quality Function Deployment,展開質量職能,Translate the needs and wishes of the Customer(Voice of the Customer)into design requirements for products and services,轉換需求并希客戶（客戶之音）深入產品與服務的設計要求,Identify and control key manufacturing process parameters(Voice of the Process),識別并控制關鍵生產工藝參數（工藝之音）,Documents relationships between product characteristics,process parameters and control variables,產品特征，工藝參數與控制變量的文檔關系,Why use QFD?,為什么使用,QFD？,Shorter development time,縮短程序調試時間,Fewer engineering changes,為數較少的工程變更,Satisfaction of customer needs,客記所需之滿意程度,Better process understanding,較好的對程序的理解,Reduced manufacturing costs,降低生產成本,To provide the best products and services to our customers,將最優質的產品及服務給予我們的客戶,Enhances Organization Communication&Alignment,提高組識信息聯盟,Whats,Hows,Relationships,關系,Competitive,Analysis,競爭爭分析,How Much,Correlation,相關性,The 4 Primary Stages of QFD for Product and Process Development,產品與工藝開展的,QFD,的4,個初級階段,House 1:Product Planning,產品計化,House 2:Product Qualification,產品品質,House 3:Process Planning,程序計化,House 4:Process Control Planning,程序控制計化,Stages of Product&Process Planning,產品程序計划的階段,Performance,Measures,操作措施,Cust Wants,QFD,House 1,QFD,House 2,Perf Meas,Product,Characteristic,產品特征,QFD,House 4,Control,Methods,控制方法,Proc Char,QFD,House 3,Prod Char,Process,Characteristic,程序特征,VOC,QFD House 1,Product Planning,產品計划,Performance,Measures,操作措施,Customer Wants,Relationship,Matrix,關系總表,Customer Wants-Easel Pad,客戶所需-框架,Pad,Smear Free,無油漬,Common Markers,公共標識,Freestanding,獨立式,Stays on Wall,固定在牆上,Easily Removed from Wall,易從牆上移下,Opens Easily,易開啟,Protects,保護,Customer Wants-a list of the things a customer,wants,which are generally subjective in nature.,客戶所需-列出客戶所需的在實際上一般主觀的東西,House 1-Easel Pad,Performance Measures,操作措施,Importance,Smear-Free,無油漬,Common Markers,公共標識,Freestanding,獨立式,Stays on Wall,固定在牆上,Easily Removed from Wall,易從牆上移下,Opens Easily,易開啟,Protects,保護,Customer Wants,Calculating Importance,計算重要性,Distribute 100 points based on the importance of each want to the customer,根據客記所需的每個重要性分為100個點,House 1-Easel Pad,Performance Measures,操作措施,Importance,Smear-Free,15,Common Markers,25,Freestanding,10,Stays on Wall,20,Easily Removed from Wall,易從牆上移下,15,Opens Easily,5,Protects,10,Customer Wants,Smear-Free,無油漬,Common Markers,公共標識,Freestanding,獨立式,Stays on Wall,固定在牆上,Opens Easily,易開啟,Protects,保護,Performance Measure,操作措施,A technical evaluation of a products fulfillment of a customer want.What is,measured,or,controlled,but not the actual tests.,客戶所需的產品實現技朮鑒定。標准的或控制的是什么，而不是實際測試,Examples:Adhesion,Stain resistance,Color,Optical gain,Signal loss,例如：黏附性，耐腐蝕性，顏色，光學增益，信號損失,Easel Pad Performance Measures,框架,Pad,操作措施,Smear Free,無油漬,Common Markers,公共標識,Freestanding,獨立式,Stays on Wall,固定于牆上,Write on with 12 pens,在12個欄中記錄,Write on with 12 pens,在12個欄中記錄,Backboard stiffness,背板硬度,Time on wall,固定于牆上的時間,#of surfaces it sticks to,表面的黏附,Customer Wants,客戶所需,Performance Measures,操作措施,House 1-Easel Pad,Performance Measures,操作措施,Importance,Write on with 12 pens,在12個欄中記錄,Backboard stiffness,背板硬度,Packaging test,包裝測試,Peel energy,剝落能量,Time on Wall,#,of surfaces it sticks to,Smear-Free,15,Common Markers,25,Freestanding,10,Stays on Wall,20,15,Opens Easily,5,Protects,10,Customer Wants,Easily Removed from Wall,易從牆上移下,Smear-Free,無油漬,Common Markers,公共標識,Freestanding,獨立式,Stays on Wall,固定在牆上,Opens Easily,易開啟,Protects,保護,Relating the Customer Wants to the Performance Measures,與客戶所需有關的操作措施,How well do the Performance Measures predict the customers satisfaction of the product for each of the Customer Wants?,預計客戶對想要的每個滿意的產品，怎樣才能做好操作措施？,Fill in the matrix using the following scale:,1-weak,3-medium,9-strong,blank-no relationship,應用以下比例填入總表：1-弱，3-中，9-強，空白-無關系,House 1-Product Planning Matrix,Demanded Qualities,Performance Measures,Strong 9,Medium 3,Weak 1,None 0,Customer Wants,Weighted Importance,加權重要性,Weighted importance is a calculation used to prioritize the information in a QFD matrix=the sum of the products of the,importance,and,relationship levels,for each column in the QFD matrix,加權重要性為一個計算，用于將信息列入,QFD,總表的在,QFD,總表內每欄中的重要性與關系級別的產品總數,.,In House 1,the weighted importance determines which Performance Measures are the greatest predictors of customer satisfaction.,機構1，加權重要性決定操作措施為客戶滿意的最大預測值,Weighted Importance for House 1,Demanded Qualities,(15,x 3),+,(25 x 9),=,270,The Roof of the House,機構的升限,Compares the effect that a change in one Performance Measure would have on the other Performance Measures.,在一個操作措施上的變化與在其它操作措施上的影響的比較,Does not interact with other portions of the house.,不能與機構其它部分相合,Uses a scale of:,strong positive,positive,none,negative,and strong negative.,應用一個比例：,強正極，正級，無，負級，及強負極,Roof of the House(House 1),+,strong positive,強正極,+positive,正極,-negative,負極,-strong negative,強負極,-,-,Improving,peel energy,may have a strong negative impact on the,time the sheets stick,on a wall.,改進剝落能量可以在黏附的鋼板的時間上有一個強負極的影響,Desirable to decrease,另人滿意的降低,Desirable to increase,另人滿意的增長,No preference,無優先權,Direction for improvement,改善趨勢,Chart A-1 The Quality Table