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, , , , , ,*,- -,*,(Quality Assurance ; QA), : JIS, KS A 3001, , , , : , = : , : ,- -,QA,: MIL-Q-9858,2 70% ,: system error 76%,- : 10%,- Spec : 16%,- : 14%,- : 36%,()-()-(),QA,: : 2% : , : 0.5% : ,- -, ,() , .( : , , )., (, ) ., ., , (地殼) ., ., , .,- -, ,() , (, , ) ., / ., ., .,- -, , , - - ,1. ,=, QC , , , , .,- -, ,2. , : ,“ ”, , (誤用) : ,3. , , : - ,- -, , , , , , , , , , , , , , ,- -, ,1. , , ,2. , () ,3. , ,4. , , , ,- -, , , , ,- , : ,- -, , , 試 作, ,N , ,1k, , , , , , , , , ,(2 n),試作 , ., ., , , , ,- -, , , , , , , , , , , , , , , , , , , , , , , , , , ,- -, , , , , () , , (改正) ,- -,2 : , : , , Q , (, KS) , ,(製品認證, Product Certification) :,TQC, : ISO 9000, ISO 9001, 9002 9003 , () ,3 :,QA, : , ,- -, : ISO,ISO,: International Organization for Standardization,1. ,2. ,3. , ,TC 176 : ,-SC1,2,-WG1,2,3,ISO 9000 ,:,MiL-Q-9858A,ANSI/ASQC Z1-15,BS 5750,: ,- -,ISO 9000 , ,1 (),2 ,3 ,- -,ISO 9000 , ., 3 ., ., ., ., ., .,- -,ISO 9000 , , , A/S, A/S, , ,ISO 9000 : ,ISO 9001 : , , , ,ISO 9002 : , , ,ISO 9003 : ,ISO 9004 : ,- -, ,Road map,ISO,ISO,ISO,ISO,ISO 9004 - 1,ISO 9000 - 1,9001,9002,9003,9000 - 2,4.1 ,4.1, ,4,4.2 ,4.2,5,4.3 ,4.3, ,4.4 ,4.4,8,4.5 ,4.5, ,5.3 ; 11.5,4.6 ,4.6,9,4.7 ,4.7, ,4.8 ,4.8, ,11.2,4.1; 4.2 ; 4.3,4.9 ,4.9,10 ; 11,4.4; 4.5 ; 4.8,4.10 ,4.1, ,12,8,4.11 ,4.11, ,13,5,4.12 ,4.12, ,11.7,4.6 ; 4.7,4.13 ,4.13, ,14,4.9,4.14 ,4.14, ,15,5.4,4.15 ,4.15, , , ,10.4;16.1; 6.2,4.16 ,4.16, ,5.3 ;17.2;17.3,4.17 ,4.17,5.4,4.18 ,4.18, ,18.1,4.19 ,4.19,16.4,4.20 ,4.20, ,20,6,19,7, :,: (),: ISO 9001 ISO 9002 ,: , , ,ISO 9001 , ,1. 2. ,3. 4. 5. ,6. ,7. 8. 9. ,- -, , , , , , , , , , , , , , , : 2/ , : 3,- -, ,4.1 ,TQC,:,- , , ,4.1.1 ,- ,- Top : ,- : ?,4.1.2 ,4.1.2.1 ,4.1.2.2 ,4.1.2.3 ,4.1.3 ,- -, ,4.5 , : , ,4.5.1 ,- , , ,. . . ,. . . ,4.5.2 ,- , , ,- -, ,4.17 ,1. ?,2. ?,3. ,- ,- ,- -, ,4.18 ,1. ,: ,2. ,: ,. : , ,. (OJT) : sample ,. , () : , ,. : sign,. : sign,- -, ,ISO 9001, 9002, 9003 , , , , .,- -, ,1. , , , , .,2. ,( ), / , , , .,3. ,( ), .,- -, , A, B,( : , ), C,( : , ), , ,- -,ISO 9000 ,ISO 9000 : - ,TQM : () - , ISO 9000 , ISO 9000 ,TQM :,TQC , , ,- -,ISO 9000 TQC, :,TQC () , ,ISO 9000 :, 3 , :,ISO 9000 3 , ,ISO 9000 : ,- -,ISO 9000 ,1. ISO 9000 , ,2. , .,3. ,TQC/TQM .,- -,6 ,- 24 18, , ,80 , , , , ,6 ,- 1987 , , ,- -, = ,- -,6 , ,- -,6 ,6 100 3,4 ,- -,6 ,3.4PPM, ,0.002PPM, ,1.5(1.5), ,6 , ,1,:0.1587,2,:0.0228,3,:0.00135,4,:0.0000315,5,:0.000000285,6,:0.000000001,- -,3 6 ,- -,3 6 ,- -, ,10 ,3, , ,1.5,270, ,4, , 20,1,67,45 ,5, , 1,570, ,6, , 1,2,4,- -, ,- -, 6,- -, 6, ,- (COQ) : 5%- : 30%,- -, ,- -, , , /-, , , AUDIT /, ,- -, ,- -, 6 ?,- -,6 ,- (Defect Reduction)- (Yield Improvement)- (Improved Customer Satisfaction)- (Higher Net Income),- -,- 6 .- .- .- .,6 ,- -,6 ?,- -,What is six sigma?,1. Statistical measurement,(, ) . , ,2. Business Strategy, , .,3. Philosophy, , .,- -, (4),- .- .- .- .- 10-25%,.- ZERO 100 , .- ZERO .- 5-10% , , .,- -,6 ,- 5% - 3.4PPM - PROCESS - - - - - 99% - ,- -,- 6 4 (MAIC),- 6 ,6 ,- -,6 -MAIC,- -,Measurement (), CTQ(Critical to Quality = ) 6 ,1) : ?,2) : , ,3) : VOC (Voice of Customer) , ,4) : ,- -,Analysis (), ,( , ), ,1) : ,2) : / ,3) : ,4) : , ,- -,Improvement (),1) , Assign : ,2) : ( ),3) : , , ,4) : , ,- -,Control ( ),Control ., : , .,1) () : , , ,2) : , ,3) : , ,4) : , ,- -,MAIC ,- -,MAIC 3 ,(1) ,(2) - ,- -,MAIC 3 ,(3) (Manufacturability), , , , , , , , (Copyright 1988 Motorola, Inc. Used with permission of Motorola University Press, USA),- -,6 Belt ,- -,6 ,- -, ,- -,QC 7 ,1) : , , ,2) : ,3) : , ,4) : ,5) : , ,6) : ,7) : , ,- -,QC 7 ,1) (KJ) : ,2) : ? ,3) : ? ?,4) : A B ? ?,5) : ?,6) PDPC() : ?,7) ( ) : , ?,- -, ,- -, ,.,QC TQC TQM, , , , , , ,(),- -, ,., , , ,( ), (), , ,(),Get the fact,MAIC, X, , , ,X, , ,- -, , , , ,- -, ,- -,6 ,1. ,- : ( ), ,( ), 100 3.4 (脫),- -,6 ,2. ,- ., ,- -,6 ,3. ,- (bottom up power) : . ,- (top down) : . ,- -,6 ,- -,6 ,4. = ,- ,- : .,- : .,- -,5. ,- , .,- GE : . “ ,- : ,6 ,- -,6 ,6. , ,- , , ., , () ,- ,- -,6 ,6. , ,- ( ) :, ,- ( 6 ) :, ,- ( ) : ,- : , :, ,- -,6 ,7. ,- , .,( - Air Academy Associates,LLC : AAA),- , .,- -,6 ,- -, ,- -, Process ,- -,C-S-I ,- -,C-S-I ,- -,C-S-I ,- -,C-S-I Tool,- -, -CHART,- -, ,- -, - SOLVE,- -, - IMPLEMENT,- -,6 (),1. ,(Customer Expectation),2.,Process Map,3. ,(Success criteria),4. ,(Total Defects-Per-Unit:TDPU),5. ,(Defects-Per-Million-,Opportunity :DPMO), ,6.,DPMO, ,7. ,8. ( ) , ,- -,6 ,1. .2. .3. ,(Process Capability), .4. ,(Sigma), .5. , 25% .6. 6 , . .,- -, , , , , .,(If We dont know, We cant act), , , . , , . , , .,- -, , ,(Extent of Knowledge), ,(Risk of Loss), ,(Knowledge), , .,- -,6 ,- -, 6 ,ISSUE, ,6 ,%(),(),DATA,DATA,+,DATA, ,SPEC,(),SPEC, (),+,+,BottomUp,TopDown, ,- -,6 ,- -, , CTQ(Critical To Quality), / .) / = CTQ : , CTQ : , , ,- -, , D(Defect : ), , , ) (Information), DO(Defect Opportunity : ), (Action) (Event),) (Field),- -, , U(Unit:), (Opportunity) (Item) (Form), DPU(Defect Per Unit: ), Unit Defect ) (Form) 10 (Field) 2(Field) : 2(Defects) / 1 Unit 2 DPU,- -, , DPO(Defect Per Opportunity : ), Unit Unit Defect .) (Form) 10 (Field) , 2 : 2 Defects/10 Opportunity or 0.20DPO, DPMO(Defect Per Million Opportunity : ),DPO 100 , ) 0.20 DPO 1,000,000 = 200,000 DPMO or 2.34,- -,谢谢观看,/,欢迎下载,BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH,
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