8DTeamorientedproblemsolving2146

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,*,德昌电子,TAK CHEONG,2024年10月1日,8D,TEAM ORIENTED,PROBLEM SOLVING,8D,团队导向解决问题方法,1,Identify and describe 8D process steps,识别和描述,8D,方法的步骤,Define 8D terminology,解释,8D,术语,Identify when to use the 8D process,认识何时使用,8D,方法,Practice writing 8D report,练习写,8D,报告,Identify and use tools that support the 8D process,识别和使用支持,8D,的工具,OBJECTIVES,目标,2,Fords,4 Quality Strategy,福特的,4,个质量策略,Quality Strategy,质量策略,1.Quality Planning,质量计划,-Identify Process,识别流程,-Identify Product/Services,识别产品服务,2.Process Control,流程控制,4.Problem Solving,问题解决,3.Process Improvement,流程改进,Fords,4 Quality Strategy,福特的,4,个质量策略,3,D0 Become aware of the problem,了解问题,D1 Team Formation,成立小组,D2 Describe problem,描述问题,D3 Interim containment action,临时控制措施,D4 Root cause analysis,根本原因的分析,8D OVERVIEW,8D,总括,4,D5 Choose&verify permanent solution,选择并校验永久性解决方案,D6 Implement the corrective action,执行纠正措施,D7 Prevent recurrence,预防问题再发生,D8 Congratulate the team,庆祝,8D OVERVIEW,8D,总括,5,EXAMPLES,举例,D0 Headache,头痛,D1 See/visit doctor,看医生,D2 Describe the symptoms,诉症状,D3 Ease the pain(give pain killer),暂缓疼痛,D4 Diagnosis,诊断,D5 Choose Treatment(Medication,Operation,etc),选择治疗方法（用药，手术等）,D6 Treatment Given,进行治疗,D7 Prevent Headache,预防头痛,D8 Pay bill,结账,6,Problem with cause unknown,不知道问题发生的原因,Use 5 Why Analysis,使用,5,个为什么分析,When you dont know why,problem exists.,当你不知道为什么时，问题继续存在,When there is no data and facts for certain defects,problem with cause unknown exists.,当没有资料和事实去确定缺陷时，未知原因的问题继续存在,8D Application Criteria,8D,运用标准,7,8D Application Criteria,8D,运用标准,2.Need talents of team to cure,not mask problem,必须用团队的力量去解决问题，而不是掩饰问题,3.Justifies a team approach,证明团队方法是正确的,8,Time,时期,:,Past,过去,Present,现在,Future,未来,D2/D4 D0/D1/D3/D5 D6/D7,Question,问题,:,Which direction are you going towards?,哪一种趋势是接近你们的？,Problem Solving,解决问题,Decision Marking,标记结果,Planning,计划,Situation controls,Organization,情景控制组织,Organization,Controls situation,组织控制情景,9,D0:AWARE OF THE PROBLEM,D0:,意识到问题,Do you know why that defect occur?,你们知道缺陷为什么会发生吗？,2.Do you need to cure the problem?,你们需要解决问题吗？,3.Do you need a team?,你们需要一个团队吗？,10,Form the team(5 7members),成立小组（,5,7,位成员）,Champion,支持者,Leader,组长,Team Members,成员,Recorder,记录员,Facilitator,推进者,D1:TEAM FORMATION,D1:,成立小组,11,D1,：,TEAM FORMATION,D1,：成立小组,Agree on Team,小组达成协议,:,Workgroup guidelines,工作组指导方针,Structure,结构,Goals,目标,Roles,任务,Procedures,程序,12,Work Group Guidelines,工作组指导方针,Agreement on the task and objective,同意分配的任务及目标,Check on timing,检查时间,Keep work visible,保存工作记录,Use supporting information from manual,使用指南中的支持信息,Define roles rotate,定义角色转换,Need any help,需要帮助,D1,：,TEAM FORMATION,D1,：成立小组,13,Benefits,作用,:,Multiple inputs of individuals experience,个人经验的多方面体现,More ideas and possible solutions,更多的意见及可能性解决方案,Able to work on several areas at one time.,能够同时工作于几个工作区域,D1,：,TEAM FORMATION,D1,：成立小组,14,D1,：,TEAM FORMATION,D1,：成立小组,Why does team fail?,为什么小组会失败呢？,No direction or planning,没有指导或计划,Bogged down to committee,委员会日趋瘫痪,No right member in the team,小组里没有合适的成员,Politics,政治问题,15,D1,：,TEAM FORMATION,D1,：成立小组,Major inhibitors for team problem solving:,团队解决问题的最主要障碍,Problem incorrectly described,问题的错误描述,Problem solving effort pushed,解决问题的干劲或努力不足,Poor team participation,团队参与性差,Lack of technical skills,缺乏技能,Potential cause misidentified as the root cause,把潜在的原因错识别成根本原因,Permanent corrective actions not implemented,永久性纠正措施没有被执行。,16,D2:DESCRIBE THE PROBLEM,D2,：描述问题,Data gathering.,收集资料,Separate down to one specific problem by asking why.,通过寻求原因分开每一特殊问题,Develop problem statement(Operational Definition),逐步描述问题（操作型定义）,17,D2:DESCRIBE THE PROBLEM,D2,：描述问题,Definition of a problem,问题的定义,A deviation exists between actual and deviation,存在于实际与非实际之间的偏差,Operational Definition,操作型定义,Whats wrong with what?(Object and defect),什么事情出现什么问题？（对象和缺陷）,Or,或者,What am I having trouble with and what is the trouble,？,我有什么问题，并且问题是什么？,18,Is and Is Not Table,是否工作台,:,Based on Laws of Physics,基于物理性质规律,Identify,标识,What(Defect/Object),什么（缺陷对象）,Space,场所,Where,哪里,Time,时间,When,什么时候,Mass,规模,How Big,多大,What else would you expect to see,hear,feel,smell,observe but do not observe?,你期望看到、听到、感觉到、闻到或观测到其它的什么情况，但不要用观测？,D2:DESCRIBE THE PROBLEM,D2,：描述问题,19,Is and Is Not Table,是否工作台,:,Do,做,Support with facts and data,支持事实和数据,Use team approach,利用团队力量,Ask question for clarification,为弄明白问题而多提问题,Dont,不做,Assumption,假设,Hide information,隐瞒资料,Defensive,狡辩,Make judgment/jump to conclusion,判断并立即下结论,D2:DESCRIBE THE PROBLEM,D2,：描述问题,20,D2:DESCRIBE THE PROBLEM,D2,：描述问题,Principles of D2,D2,原则,A problem well define is solved faster,问题将被定义为需更快解决的。,Data used must be factual specific and relevant,使用的资料必须是实际的细节或与事实有关的。,Through repetition of the why question,the situation is reduced to a specific problem.,对于一个特殊的问题，通过循环使用“为什么,”,分析后,它的情节应该,是简洁明了的,.,21,D3:IMPLEMENT AND VERIFY INTERIM(CONTAINMENT)ACTIONS,D3:,执行并验证临时,(,遏制性,),措施,Decide to use ICA,决定使用,ICA,（,临时纠正措施）,Choose the best ICA by using benefit vs risks,通过比较好处与风险选择最好的,ICA,Test feasibility of ICA,检测,ICA,的可行性,Commit to ICA,提交,ICA,Verify the effectiveness of ICA,验证,ICA,的功效,Plan,计划,R