6 sigmaTotal cycle time reduction(ppt 41)英文版1663

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Motorola University&MASET,LLC.,Total cycle time reduction,A business achieve total customer satissfaction when its workforce,Is trained and empowered to concurrently apply total cycle time reduction tools and qulity improvement tools within cross-functional teams,Embraces a continuous improvement process which supports measurements and rewards consistent with change objectives that adjust to customer needs,Total cycle time,Total ycle time is the actual time that passes from the time a customer expresses a need until the customers need is satisfied.,Customer,r,equest,Product/service,For,c,ustomer,Total cycle time reduction,-,a,competitive tool,Responsiveness to market and customer needs,Reduced cost,Improved profits,Improved total customer satisfaction,Increases asset utilization,Business evolves over time,At first a good process is established,Buesiness needs gradually change the process.,The changes are not always for the bettter.,Everyone ties to do their best but the process evolves to the current state.,Probably few people have looked at the complete process from start to finish.,If we are to improve,we must completely understand,what we do,a,nd,h,ow we do it,t,hen we will discover,how to do it better.,As Is,The present level of performance at which a business process or function is operating,Should Be,A level of performance that a business can achieve using current resources,Could Be,A level of performance that cant be achieved through the strategic addition of new resources,Issues,Problems,disconnects,and/or opportunities for improvement(missing,unnecessary,or poorly performing steps).,Total cycle time terms,Greast performance improvementachieved with present resources,Could be,Should be,As is,time,9-12,months,With addition resources,With present resource,Business performance,Flow chart,Sequential flow of a simple process,Relationship map,Diagrams how the pieces of a system interrelate within an organization,Cross-functional process map,Diagrams the specific steps taken to accomplish a task,organized by which function is responsible for the step,Includes time required to perform each step,Mapping is used to diagnose cycle time problems,Process flow chart,Walk in,Door,Wait in,Line,Fill Out,Form,Give Form,to,Counter,Receive,Form,Give Form,to,Garage,Wait until,Ready,Drive Car,into,Garage,Start,Drive Car,On Lift,Raise,Lift,Have,Containers,?,Select,Container,Drain,Oil,Lower,Lift,Call,Warehouse,Deliver,Containers,Yes,No,Have,Correct,Oil,?,Put in Oil,Give Form,to Counter,Drive Car,to Parking,Lot,Call,Warehouse,Deliver,Oil,Yes,Collect,Money,Correct,Change,?,Yes,Pick up,Car,Drive,Away,Exit,Make Change,No,Relationship mapping for any business,Product,Designs/,Services,Finance,Mkt/,Sales,New Product,/Service,Suppliers,Mfg./Order,Fulfillment,Distribution,Market,Place,Personnel,Capital,Revenues,Budgets,Promotions,Leads,Product/Service Ideas,Orders,Raw Materials/,Resources,Human Resources,Product,Technology,Assumptions:basic research complete.model&accessories decided.Approximate$to spend.car available at dealer.,Drive and arrive,at dealer,customer,salesperson,Sales manager,Business manager,Cycle time,Research on new car,Browse,Cars,Dicuss car options,Dicuss price,2,H 48H,1,H 3H,Sales person approaches customer,Pull information on car,As is map purchasing a car,是,Go to manager for a proval,Make an offer,20,M 2H,Discuss offer,Discuss counter offer,Reach agreement,Review offer,Present counter offer,vanish,B,A,no,Accept?,yes,As is map purchasing a car,(cont.),customer,salesperson,Sales manager,Business manager,Cycle time,A,Take customer to business manager,yes,no,15,M 1H,Accept?,B,Offer accepted,Go to bussiness manageer,Goback to sales,Check out new car,Drive off lot,5,M 30M,Meet customer,Fill out forms,Fill out forms,Go back to sales,Total cycle time,=3H,40,M,-54,H,30,M,As is map purchasing a car,(cont.),customer,salesperson,Sales manager,Business manager,Cycle time,Get name of dealer.sales person&price from internet,20,M 1H,Reseach,car info.,On internet,10,M 20M,Total cycle time,=45M 2h 20m,Recive profile of customer,Go to dealer,Contrat sales person,Close deal,Recall cust.,Profile from system,Leave lot,Complete,Paper work,Check out new car,15,M 1H,customer,salesperson,Sales manager,Business manager,Cycle time,Should be purchasing a car,Major process cganges takes about 12 month,Team activity,O,ngoing involvement of champion/sponsor and steering committee,39-52,weeks,Identify the process and plan the project,4,weeks,Part-time,“As is”,Session,3-5,days,Involve,others with,map and,issues,3-5,weeks,Part-time,“,Should be”,Session,3-5,days,Action item,Teams,Develop,Plans,3-5,weeks,Part-time,Detailed,Design and,implentation,7-10,months,Cross-functional process mapping,1,2,3,4,5,1,2,4,5,“,As is”cycle time,“,should be”cycle time,Removed waste,Reduce cycle time,Eliminate waster,Waste is everything other than the