《 民航空乘英语》8

,33,Warm Up,Announcements,Part,1,Part,2,Dialogues in Cabin,Reading and Writing,Part,3,Part,4,Warm Up,Announcements,Part,1,Part,2,Dialogues in Cabin,Reading and Writing,Part,3,Part,4,Duty-free shopping exempts,1,a customer from having to pay customs duties,2,on various commodities,3, typically alcohol, tobacco,4,and luxury,5,goods for international travels. Look at the given examples and then add some more in-flight duty-free items.,1,tobacco: cigar,6,_,cosmetic,7,: lipstick,8,_,jewelry,9,: necklace _,accessory,10,: bag _,confectionery,11,: cake _,liquor,12,: wine _,toy: airplane model _,cigarette,essential oil, eye cream, makeup base,earrings, finger ring, watch,necktie, cuff link, tie clip,candy, chocolate,whisky, beer,remote control car,Look at the exchange rate13 table for American dollars and practice the dialogue using the rate.,2,货币,Currency,代码,1 US dollar,人民币,(Chinese/Renminbi) yuan,CNY (RMB,￥,),6.887,港元,(Hong Kong) dollar,HKD (HK$),7.756,3,日元,(Japanese) yen,JPY (,￥,),110.66,新加坡元,(Singapore) dollar,SGD (S$),1.425,6,欧元,(European) euro,EUR (),0.943,4,英国英镑,(British) pound,GBP (,),0.805,8,俄罗斯卢布,(Russian) ruble,SUR (Rub),65.172,加拿大元,(Canadian) dollar,CAD (Can$),1.353,9,澳大利亚元,(Australian) dollar,AUD (A$),1.358,各种国际通用货币,（,CURRENCY,14,）,代号,Dialogue:,W:I want to buy this duty-free item. How much is it?,CA:It is 25 US dollars. We also accept Chinese Yuan.,W:What is the exchange rate from US dollars to Chinese Yuan?,CA:One dollar is worth 6.887 Chinese Yuan. If you want to buy this item, I think you should pay 169 Yuan.,W:Here you are,CA:Thank you. Here is your change.,Warm Up,Announcements,Part,1,Part,2,Dialogues in Cabin,Reading and Writing,Part,3,Part,4,Listen to the announcements and fill in the blanks.,1,Short Announcements,Ladies and gentlemen,Duty-free sales will be _ in the cabin now. Product descriptions,1,are available in the Duty-free Shopping Guide, which is in the _ in front of you. Please check with your flight attendant for prices in other _. Most major currencies and US dollar, travelers checks are accepted for your purchases. The major _ are also accepted.,Duty-free sales will conclude,2,half an hour/one hour before landing. Thank you!,available,seat pocket,currencies,credit cards,（,1,）,Ladies and gentlemen,Good afternoon! Thanks to our new in-flight duty-free shopping brochures. You can buy all duty-free items from the comfort of your seat. The latest,3,edition,4,of the _ are packed with new additions from the worlds brands. An impressive selection,5,of fragrances,6, fashionable,7,watches, chic,8,jewelry, _, gifts awaits9 you. Choose from our impressive selections for someone or yourself. You deserve it,10,.,All items can be purchased on board at prices of up to _ percent less than anything you will find in a retail store11.,brochures,cosmetics,55,（,2,）,All prices listed in the catalogue12 are in US dollars. We accept all major credit cards. However, the maximum13 allowed purchase with credit card is 600 US dollars per person. We dont accept debit cards14.,You can find our _ in the seat pocket onboard. The flight attendants will be glad to provide you with more detailed15 information and assist16 you with your choice.,Enjoy your shopping and flight.,catalogue,Short Announcements,Oral practice. Read the announcements and discuss with your partner about,the following questions.,2,What kind of items does an airline offer?,2. Where can the passengers find the copies of the catalogue?,3. What payments can passengers use when buying duty-free items in flight?,Listen to the announcement and learn the following words or phrases.,1,Long Announcements,Vocabulary Band,British Airways,英国航空公司,unique junikadj.,独特的，独一无二的,discover dskv(r)vt.,发现，发觉,unparalleled npr()leldadj.,空前的，前所未有的,sought-after stft(r)adj.,受欢迎的，很吃香的,Harry Winston,海瑞,温斯顿（珠宝品牌）,Tiffany,蒂凡尼（珠宝品牌）,Swarovski,施华洛世奇（水晶品牌）,Givenchy,纪梵希（服装品牌）,Prada,普拉达（服装品牌）,Oral practice. Read the announcements weve learnt, and then,make a duty-free shopping announcement according to the summary form below.,2,Long Announcements,Part,Content,Greetings,Good morning/afternoon. ,Duty-free,Brochures/Magazines,Introduce the brochures/magazines in brief.,Items We Can Buy,in the Flight,Tobacco, jewelry, accessories, confectionery, liquor, toy, and other things.,Payments,Cash (US dollar, RMB), major credit cards and checks.,Warm Up,Announcements,Part,1,Part,2,Dialogues in Cabin,Reading and Writing,Part,3,Part,4,. Listen to the dialogues and fill in the blanks.,CA:Excuse me, sir. Would you like to buy any duty-free items?,M:Yes, what items do you have?,CA:We have cigarettes, chocolates, cosmetics, _ goods, perfume1, skincare2 products, jewelry,watches, etc.,M:Do you have Chanel Poudre Universelle Compact3? My wife told me to buy one for her.,CA:Certainly, sir. We have it. Thatll be $44.,M:Do you take Korean Won?,CA:No, Im sorry, sir. We only _ US dollars, Euros and RMB.,M:Oh, I have some RMB. How much would that be in RMB?,CA:That will be 300 Yuan.,M:Here you are.,CA:Thank you. I hope your wife will like it.,electronic,accept,1,CA:Would you like to buy some duty-free goods? We have a _ on board today.,M:Yes. Id like five cartons4 of cigarettes.,CA:Im sorry, sir. As far as I know, visitors to Hong Kong are allowed _ cigarettes at most.,M:I didnt know about that. All right, two _ of cigarettes, please. How much are they?,CA:Thats 75 US dollars, please.,M:Here is $80.,CA:Thank you. Here are your change5 and your cigarettes. Enjoy your flight.,M:Thank you.,wide selection,2,. Listen to the dialogues and fill in the blanks.,400,cartons,3,CA:Good afternoon. What can I do for you?,M:Id like to buy a _ for my friend Jerry. He will get married,next month.,CA:Its really a good news. What would you like to buy?,M:I have no idea. Could you give me some _?,CA:Does he like some _ drinks?,M:Yes, he likes wine very much.,CA:Then you can buy some liquor for him.,M:Youre right. What do you recommend?,CA:Bolongbao Wine6 is very famous and it tastes very well. You can buy one or two bottles for him.,present,suggestions,. Listen to the dialogues and fill in the blanks.,alcoholic,M:How much does it cost?,CA:1 liter US$ 42.00.,M:Can I have a discount7?,CA:Sorry, all the items offered on board are at _ price.,M:Well, Ill take one bottle. Do you take credit cards?,CA:Sure, sir. We accept all the _ credit cards.,M:Great, here is my card.,CA:Thank you. Its $42. Please input your _.,M:OK.,CA:Please sign8 here Thank you. Here is your card and the receipt9. And take your wine, please.,M:Thank you very much.,CA:You are welcome. Enjoy your flight.,marked,major,. Listen to the dialogues and fill in the blanks.,password,3,. Oral practice. Read the dialogues and discuss with your partner about the following questions.,1. How will you begin the duty-free sales?,2. What kind of duty-free items will you recommend if a passenger asks you for advice?,3. When passengers intend to pay for the items, what should you say?,. Work in pairs. Understand and remember the expressions about asking and,making suggestions. And then make a dialogue with your partner by using the expressions.,I,d like to suggest that,It would be better to,Why don,t you,I advise you,I think you should,My advice would be,What/How about,What do you suggest?,What is your advice?,Can you give me some advice?,What would you suggest?,Do you have any suggestions?,Warm Up,Announcements,Part,1,Part,2,Dialogues in Cabin,Reading and Writing,Part,3,Part,4,Duty-free Service,The sale of a range of duty-free items on international flights is the responsibility of the cabin attendants. In-flight duty-free goods are often made up of some most famous brands in the world, including cigarettes, confectioneries/chocolates, cosmetics, electronic goods, gifts, perfume, skincare products, jewelry, spirits, watches, etc. Designer label brands can also be found, such as Ralph Lauren, Calvin Klein and Chanel.,The cabin attendants from different airlines may provide duty-free service in almost the same procedures. Usually, the cabin attendants will make the announcement first for duty-free goods. The passengers can read the in-flight duty-free shopping magazines located in the rear pocket in front of them. And then they can choose duty-free items from the magazines by filling in the order forms. The cabin attendants may usually allow the passengers to choose around 30 minutes and go along the aisle to collect the forms. The cabin attendants will make sure that there are a couple of cabin attendants walking up and down the aisle while sorting out the duty-free goods just in case there are any problems. This is quite time-consuming and when theyve finished, the cabin attendants will take the goods to the passengers.,Text 1,Usually, the Cabin attendants will offer the goods with duty-free goods carts and proceed through the cabin aisle stopping at each row of passengers. The goods can be paid by cash, such as the US $, UK,and Euros , or most major credit cards, like Diners Club, Visa, Master Card, American Express and JCB. Usually, the maximum number of orders accepted by credit cards is limited according to the regulations of different companies. Therefore, cabin attendants must check the credit cards thoroughly before accepting them. They also check the expiry date of the card. If the date has expired then the card is classed as invalid.,The cabin attendants are responsible for all transactions undertaken and must keep a record of all items sold. Another thing that the cabin attendants have to watch out for is the passenger who opens his duty-free spirits and cigarettes on board. Cabin attendants have to tell passengers that this is not allowed and if they want a drink then just ask the cabin attendants for one.,Look at the pictures below, and choose which kind of payment can,passengers use to buy duty-free items in flight.,1,1,2,3,4,1,2,4,Read the text again and decide whether the following statements are T (true) or F (false).,2,1. The time of choosing duty-free goods usually last half an hour.,2. When passengers are choosing duty-free goods, there should have two or three cabin attendants walking up and down to answer passengers questions about goods.,3. Passengers can pay the goods by cash, credit cards and debit cards.,4. By using credit cards, passengers can buy as many duty-free items as they wish.,5. Even if cigarettes can be sold on board, passengers are not allowed to smoke during the flight.,T,T,F,F,T,1. What are the procedures of buying duty-free goods on board?,_,Read the text again and answer the flowing questions.,3,Cabin attendants make an announcement about duty-free shopping first, and then the passengers can read the shopping magazines to select what they want to buy. Meanwhile, there should be two or three cabin attendants walking around to show passengers the goods and answer their questions. When passengers decide what to buy the, they should fill the order form and the cabin attendants will collect the forms together. The last step is to take the goods to passengers and passengers pay for their goods by cash or credit cards.,2. Why should the cabin attendants check the credit cards when passengers pay the,duty-free goods by them?,_,3. Can the passengers open the duty-free spirits theyve bought on board?,_,Read the text again and answer the flowing questions.,3,Because the maximum of orders accepted by credit cards is limited and the credit cards have an expiry date.,No, they cant. Because it is not allowed on board. If they want to have a drink, they should ask the cabin attendants for one.,Text,2,Customs Duty Free Allowance,To make duty-free shopping and Customs check go smoothly1, it is recommended that the passengers be familiar with2 the duty-free allowance3 of the country or the city they will enter.,The following are typical4 examples of Customs Duty-Free Allowance in the majority5 of airports all over the world.,Duty-Free Allowance for the UK from outside Europe,200 cigarettes, or 100 cigarillos6, or 50 cigars, or 250 grams of tobacco;,2 liters7 of still table wine8;,1 liter of spirits or strong liqueurs9 over 22% volume10, or 2 liters of fortified11 wine, sparking wine12 or other liqueurs;,60cc/ml of perfume;,250cc/ml toilet water13;,145 worth of all other goods including gifts and souvenirs14.,Duty-Free Allowance for China,400 cigarettes if staying under 6 months;,600 cigarettes if staying over 6 months;,2 bottles each not exceeding 0.75 liters for staying less than 6 months;,4 bottles each not exceeding 0.75 liters for staying more than 6 months;,A reasonable quantity of perfume for personal use.,Duty-Free Allowance for the USA,200 cigarettes;,1 liter of alcoholic beverage.,Duty Free Allowance for Australia,$900 worth of goods ($450 for people under 18) including gifts (given to you or intended for others), souvenirs, cameras, electronic equipment, leather goods, perfume concentrates15, jewelry, watches and sporting equipment;,2.25 liters of alcoholic beverages for each passenger aged 18 years or over;,250 cigarettes or 250 grams of cigars or tobacco products for each passenger aged 18 years or over.,Read the text again and answer the flowing questions.,1,1. Why should we be familiar with the duty-free allowance of different countries?,_,2. If we stay in China for one year, how many cigarettes can we buy?,_,3. If we travel to UK, what kind of smoking materials can we buy?,_,If we are familiar with the duty-free allowance of different countries, duty-free shopping and Customs checking will be taken smoothly.,We can buy 600 cigarettes.,We can buy 200 cigarettes, or 100 cigarillos, or 50 cigars, or 250 grams of tobacco.,Please surf the internet to find more information about Duty Free,Allowance for China, and then sort out a completed passage.,2,