酒店英语课件

,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,酒店英语,English for Hotel Business,1,酒店英语English for Hotel Busine,在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。,概述,2,在酒店里所使用的英语会话，基本上是属于商业英语，与日常生,非正式英语,正式英语,Whats your name?,May I have your name?,您贵姓？,请问您贵姓大名？,Do you want some tea?,Could you like some tea?,您要喝茶吗？,请问您想喝茶吗？,Over here, please.,Could you come this way please?,这边请。,请您往这边走好吗？,3,非正式英语正式英语Whats your name?May,不说,OK, Sure, Yeah,等，而要说,Certainly, Sir.,Hey, uh-huh, Hang on,等，也不适合在酒店中使用,。,别说“,I dont know.”,回答“不知道”是非常不礼貌的说法。,可以说“,just a moment, please. Ill check that for,you.”,（请稍候，我来帮您确认），然后请有能力处理的,人前来协助。,对男性客人，尊称为,Sir;,面对女性客人时尊称为,Ms.,注意,在招呼客人时，最好说“,Excuse me, Sir(Ms)”,不要直接,称呼,Mr.,或,Ms.,至于称呼小孩，可以直接使用,Excuse me,，,但是不可以直接称呼,boy,或,girl.,4,不说OK, Sure, Yeah等，而要说Certainl,基本待客英语,基本句型,招呼语,回答,May I .?,Could you .?,Would you . ?,Shall I . ?,5,基本待客英语基本句型 招呼语 May I .?5,May I .,自己要做什么事时,，使用,May I .,May I have your name, please?,May I see your passport, please?,May I know your nationality, please?,国籍,6,May I . 自己要做什么事时，使用May I .,Could you .,麻烦客人时，可使用,Could you .,Could you fill out the form, please?,Could you write that down, please?,Could you draft the fax, please?,Could you hold the line, please?,7,Could you . 麻烦客人时，可使用Could,Would you .,询问客人的喜好或做什么时，使用,Would you .,Would you like tea or coffee?,Would you like to take a taxi?,Would you mind sitting here?,8,Would you .询问客人的喜好或做什么时，使用Wo,Shall I.,提供建议协助、征求意见时，可使用,Shall I.,Shall I draw the curtains?,Shall I draw you a map?,Shall I make the reservation for you?,9,Shall I.提供建议协助、征求意见时，可使用Shal,Good morning.,Good afternoon.,Good evening.,Good morning, sir. Are you checking-out?,Good afternoon, sir. Welcome to LI JIA Hotel.,Good evening, Ms. May I help you?,Good morning, sir. This is the Front Desk.,May I help you?,招呼语,中午之前,中午至下午六点以前,下午六点过后,10,Good morning. 招呼语 中午之前中午至下午六点以,回答,一般性的回答,I see, sir.,Certainly, sir.,请对方再等一会儿,Just a moment, please.,Thank you for waiting.,I am very sorry to have kept you waiting.,Could you wait a little longer, please?,11,回答 一般性的回答 I see, sir. 请对方再等一,2024/8/28,12,2023/9/412,要麻烦客人或是拒绝客人的要求,I am afraid I cant do that.,Excuse me, sir. Please let me pass.,道歉,I am very sorry for the delay.,I am very sorry for the inconvenience.,I would like to apologize for the mistake.,回答,13,要麻烦客人或是拒绝客人的要求 I am afraid I,客人对自己说“,Thank you.”,时回答,You are welcome.,Thank you very much.,Thank you, sir.,交给客人某些东西时，可以说,Here you are.,Here is your room key.,Here it is.,回答,14,客人对自己说“Thank you.”时回答 You ar,当客人准备离开时,Have a nice day.,Please enjoy your stay,We hope to see you again soon.,当客人的英语难以理解时,PardonPardon me?,I beg your pardon?,Could you repeat that, please?,回答,15,当客人准备离开时 Have a nice day. 当客人,B=,行李服务员（,Bellman,）,C=,服务员,(Clerk),H=,客房服务员（,Housekeeping,）,BC=,领班（,Bell Captain,）,G=,客人（,Guest,）,To the Front Desk.,带客人到柜台,练习一,16,B=行李服务员（Bellman） 练习一 16,B: Good evening, Ms. Welcome to China-trust Hotel.,G: Thank you.,B: How many pieces of luggage do you have?,G: Just this three.,B: Two suitcases and one bag. Is that right?,G: Yes. Thats all.,B: Ill show you to the Front Desk. This way, please. Ill put your bags by the post over there.,G: I see, thanks.,B: A bellman will show you to your room when you have finished checking-in.,G: OK. Fine.,B: Please enjoy your stay.,17,B: Good evening, Ms. Welcome t,Guest: Hello, Id like to check in please.,Hotel staff: Certainly. Can I have the name please?,Guest: Mr Harold Smith. Harold Smith,。,Hotel staff: Ok, Are you checking out tomorrow?,Guest: Yes, I am. Thats right.,Hotel staff: Will you need a wake up call, sir?,Guest: Yes please. At 6.30am.,Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.,Guest: Thank you.,练习二,18,Guest: Hello, Id like to chec,What name is the reservation under, please?,Could Ihave your passport and credit card, please?,Do you have a reservation,？,Sorry to keep you waiting, sir.,Ill check if there is a room available.,Itll take one minute,sir.,Would you like a single room or a double room ?,You can also get a safe deposit box at our front desk, sir.,You rang for a laundry service?,You are welcome. I hope you have a pleasant stay.,19,What name is the reservation u,Would you please fill out this regisration card ?,This way, please.,After you, sir.,Staff,员工,Stuff,材料，衣物,20,Would you please fill out this,Regisration card,登记卡,Put away,放置，,wardrobe w:drub ,衣柜,In-room safe,室内保险箱,Safe deposite box,保险箱,Valet service,送洗服务,Wash and press,洗熨,Stain,污点，瑕疵,Guarantee,担保，保证,Limosine,n.,豪华轿车；大型豪华轿车,21,Regisration card 登记卡21,class is over.,Thank you !,22,class is over.Thank you !22,2024/8/28,23,2023/9/423,