Netflix文化自由和责任中英文双语对照版教育课件

NetflixNetflix文化自由和责文化自由和责任中英文双语对照版任中英文双语对照版PPTPPT讲座讲座Netflix文化自由和责任中英文双语对照版PPT讲座12WeSeekExcellence我们寻求卓越Ourculturefocusesonhelpingusachieveexcellence我们的文化聚焦于帮助自己达成卓越2WeSeekExcellence我们寻求卓越Our23SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）3SevenAspectsofourCulture34Manycompanieshavenicesoundingvaluestatementsdisplayedinthelobby,suchas:众多公司在大堂展示动听的价值观，诸如：Integrity正直Communication沟通Respect尊重Excellence卓越4Manycompanieshavenicesoun45Enron,whoseleaderswenttojail,andwhichwentbankruptfromfraud,hadthesevaluesdisplayedintheirlobby:安然公司，高层入狱，公司因欺诈而破产，在它的大堂里展示着这些企业价值观：Integrity正直Communication沟通Respect尊重Excellence卓越(Thesevalueswerenot,however,whatwasreallyvaluedatEnron这些字眼显然并非是安然公司真正的价值观)5Enron,whoseleaderswentto56Theactualcompanyvalues,asopposedtothenice-soundingvalues,areshownbywhogetsrewarded,promoted,orletgo公司真正的价值观和动听的价值观完全相反，是具体通过哪些人被奖励、被提升和被解雇来体现。6Theactualcompanyvalues,a67Actualcompanyvaluesarethebehaviorsandskillsthatarevaluedinfellowemployees真正的价值观是被员工所重视的行为和技能。7Actualcompanyvaluesarethe78AtNetflix,weparticularlyvaluethefollowingninebehaviorsandskillsinourcolleagues在Netflix，我们特别珍视以下9项同事们拥有的行为和技能meaningwehireandpromotepeoplewhodemonstratethesenine也意味着我们雇佣和升迁能够体现这9项特质的员工8AtNetflix,weparticularly89Youmakewisedecisions(people,technical,business,andcreative)despiteambiguity你在对人，对技术、对商务和对创新上能够做出明智的决定，摒弃模棱两可Youidentifyrootcauses,andgetbeyondtreatingsymptoms你明辨事物根由，不为表象所惑Youthinkstrategically,andcanarticulatewhatyouare,andarenot,tryingtodo你能战略性思考，有自知之明，并努力做到Yousmartlyseparatewhatmustbedonewellnow,andwhatcanbeimprovedlater你能很聪明地分清楚哪些事现在必须完成，哪些事可以稍后跟进Judgment判断力9Youmakewisedecisions(peop910Communication沟通力Youlistenwell,insteadofreactingfast,soyoucanbetterunderstand你善于聆听，而非快速反驳。如此你能够更好地理解Youareconciseandarticulateinspeechandwriting你在说和写的时候简洁清晰Youtreatpeoplewithrespectindependentoftheirstatusordisagreementwithyou你待人接物心存敬意，不在意对方的身份，也不在意对方持有异议Youmaintaincalmpoiseinstressfulsituations在重压之下，你也能镇定自若10CommunicationYoulistenwell1011Impact影响力Youaccomplishamazingamountsofimportantwork你能完成众多重要工作Youdemonstrateconsistentlystrongperformancesocolleaguescanrelyuponyou你的同事能仰仗你持续输出的强大工作能力Youfocusongreatresultsratherthanonprocess你注重结果而非过程Youexhibitbias-to-action,andavoidanalysis-paralysis你偏好先发制人而非谋定后动11ImpactYouaccomplishamazing1112Curiosity好奇心Youlearnrapidlyandeagerly快速学习且渴望学习Youseektounderstandourstrategy,market,customers,andsuppliers努力理解公司的战略、市场、用户和供应商Youarebroadlyknowledgeableaboutbusiness,technologyandentertainment拥有对商业、技术和娱乐的广泛认知Youcontributeeffectivelyoutsideofyourspecialty在你专长之外也能有效提供贡献12CuriosityYoulearnrapidlya1213Innovation创新Youre-conceptualizeissuestodiscoverpracticalsolutionstohardproblems你能重构概念以找出难题的特别解决之道Youchallengeprevailingassumptionswhenwarranted,andsuggestbetterapproaches你能挑战成见，给出更好的方法Youcreatenewideasthatproveuseful你能想出的新点子且被证实有效Youkeepusnimblebyminimizingcomplexityandfindingtimetosimplify你能通过降低复杂度，找到简化时间的方法以保持公司的敏捷13InnovationYoure-conceptuali1314Courage勇气Yousaywhatyouthinkevenifitiscontroversial你想说什么就说什么，哪怕有所争议Youmaketoughdecisionswithoutagonizing你能毫无痛苦地作出艰难决定Youtakesmartrisks你能明智地冒险Youquestionactionsinconsistentwithourvalues你能质疑和我们价值观不一的行为14CourageYousaywhatyouthin1415Passion热情Youinspireotherswithyourthirstforexcellence以你对卓越的渴望激励他人YoucareintenselyaboutNetflixssuccess你对公司的成功深系于心Youcelebratewins你热爱胜利Youaretenacious你坚忍不拔15PassionYouinspireotherswi1516Honesty诚实Youareknownforcandoranddirectness众人认为你坦白直率Youarenon-politicalwhenyoudisagreewithothers你不同意他人意见时并非出于公司政治的考量Youonlysaythingsaboutfellowemployeesyouwillsaytotheirface你不背后议论他人Youarequicktoadmitmistakes你能很快承认错误16HonestyYouareknownforcan1617Selflessness无私YouseekwhatisbestforNetflix,ratherthanbestforyourselforyourgroup你寻求的是什么对Netflix最好，而不是什么对你自己和你的小团队最好Youareego-lesswhensearchingforthebestideas当大家一起找寻最佳方案时，你没有那么多自我要维护Youmaketimetohelpcolleagues你愿意花时间帮助同事Youshareinformationopenlyandproactively你能主动开放地分享资讯17SelflessnessYouseekwhatis1718SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）18SevenAspectsofourCulture1819ImagineifeverypersonatNetflixissomeoneyourespectandlearnfrom设想一下，如果公司里的任何一个员工，你都发自内心地尊重，而且能够从他们身上学到东西19ImagineifeverypersonatN1920GreatWorkplaceisStunningColleagues最好的工作环境是拥有一群超级棒的同事Greatworkplaceisnotespresso,lushbenefits,sushilunches,grandparties,orniceoffices最好的工作环境不在于上等咖啡、丰厚福利、日本料理、盛大派对和漂亮办公室Wedosomeofthesethings,butonlyiftheyareefficientatattractingandretainingstunningcolleagues我们也会做上述的事情，但那只是因为这样才能吸引和留住那些超级棒的同事。20GreatWorkplaceisStunning2021Likeeverycompany,wetrytohirewell和许多公司一样，我们努力将招聘做好21Likeeverycompany,wetry2122Unlikemanycompanies,wepractice:和许多公司不一样，我们实行：adequateperformancegetsagenerousseverancepackage仅仅做到称职的员工，也要拿钱走人22Unlikemanycompanies,wep2223Wereateam,notafamily我们是个团队，不是个家庭Werelikeaprosportsteam,notakidsrecreationalteam我们就像个专业运动队，而不是小孩子过家家Netflixleadershire,developandcutsmartly,sowehavestarsineveryposition因为Netflix的领导能够明智地聘用、培养和裁员，所以我们在每个岗位上都是明星员工23Wereateam,notafamily我2324TheKeeperTestManagersUse:管理者的员工去留测试：Whichofmypeople,iftheytoldmetheywereleaving,forasimilarjobatapeercompany,wouldIfighthardtokeepatNetflix?我手下的员工里，如果有人要辞职去同业公司做类似工作，有哪些人是我会拼命挽留的？24TheKeeperTestManagersUse2425Theotherpeopleshouldgetagenerousseverancenow,sowecanopenaslottotrytofindastarforthatrole如果不是，那么这样的员工我们只能让他们拿钱走人，这样我们才能空出位子，为团队找到明星员工。TheKeeperTestManagersUse:管理者的员工去留测试：Whichofmypeople,iftheytoldmetheywereleaving,forasimilarjobatapeercompany,wouldIfighthardtokeepatNetflix?我手下的员工里，如果有人要辞职去同业公司做类似工作，有哪些人是我会拼命挽留的？25Theotherpeopleshouldget2526HonestyAlways永远保持诚实Asaleader,nooneinyourgroupshouldbemateriallysurprisedofyourviews作为领导者，你团队中的任何一名成员都不应该对你的评估感到特别惊奇26HonestyAlways永远保持诚实Asale2627Candorisnotjustaleadersresponsibility,andyoushouldperiodicallyaskyourmanager:“IfItoldyouIwereleaving,howhardwouldyouworktochangemymind?”坦诚不单是领导者的责任，作为员工，你也应该定期地询问你领导：如果我告诉你我要辞职，那你会多大程度上努力挽留我？HonestyAlways永远保持诚实27Candorisnotjustaleader2728AllofUsareResponsibleforEnsuringWeLiveourValues我们所有人都有责任确保价值观的延续“Youquestionactionsinconsistentwithourvalues”ispartoftheCouragevalue质疑和我们价值观不一致的行为”是勇气那一章的一部分。Akintothehonorcodepledge:“Iwillnotlie,norcheat,norsteal,nortoleratethosewhodo”和我们的荣誉准则一致：“我不撒谎，不欺诈，不偷窃，也绝不容忍这么做的人。28AllofUsareResponsible2829ProSportsTeamMetaphorisGood,butImperfect专业运动队的比喻很好，但有瑕疵。Athleticteamshaveafixednumberofpositions,soteammembersarealwayscompetingwitheachotherforoneofthepreciousslots运动队有固定的位置数量，所以成员们会为了宝贵的位置而相互竞争。29ProSportsTeamMetaphoris2930CorporateTeam合作团队Themoretalentwehave,themorewecanaccomplish,soourpeopleassisteachotherallthetime我们的团队能力越大，我们所取得的成就也就越大，所以我们的人始终彼此帮助。Internal“cutthroat”or“sinkorswim”behaviorisrareandnottolerated内部人员之间的倾轧行为非常少见，而且不被容忍。30CorporateTeam合作团队Themore3031WeHelpEachOtherToBeGreat我们彼此帮助，共同成就。31WeHelpEachOtherToBeGr3132IsntLoyaltyGood?忠诚有益？WhataboutHardWorkers?如何对待勤奋员工？WhataboutBrilliantJerks?如何对待不羁天才？32IsntLoyaltyGood?忠诚有益？3233LoyaltyisGood忠诚有益Loyaltyisgoodasastabilizer忠诚就像稳定器一样有益。Peoplewhohavebeenstarsforus,andhitabadpatch,getaneartermpassbecausewethinktheyarelikelytobecomestarsforusagain那些想成为明星员工的人表现低迷，会得到原谅，因为我们认为他们很有可能会再次成为我们的明星员工。Wewantthesame:ifNetflixhitsatemporarybadpatch,wewantpeopletostickwithus我们也想得到同样的回馈：如果Netflix遭遇短期低迷，我们希望员工会和我们紧密团结在一起。Butunlimitedloyaltytoashrinkingfirm,ortoanineffectiveemployee,isnotwhatweareabout但是，对于一个走下坡路的公司，或者对一个无效率的员工，无限度的忠诚并非我们所希望的。33LoyaltyisGood忠诚有益Loyalty3334HardWorkNotRelevant勤奋工作-并非切题Wedontmeasurepeoplebyhowmanyhourstheyworkorhowmuchtheyareintheoffice我们不会用花了多少小时工作，或者有多少人呆在办公室里作为衡量员工和团队的标准。Wedocareaboutaccomplishinggreatwork我们只在意是否完成了伟大的工作成就。SustainedB-levelperformance,despite“Aforeffort”,generatesagenerousseverancepackage,withrespect持续做出B级的工作输出，不想着做到A级的效能，只能请他拿钱走人，客客气气的。SustainedA-levelperformance,despiteminimaleffort,isrewardedwithmoreresponsibilityandgreatpay保持A级的工作输出，追求最大效用，将会被委以重任，酬以重金。34HardWorkNotRelevant勤奋工3435BrilliantJerks不羁天才Somecompaniestoleratethem有些公司容忍他们。Forus,costtoeffectiveteamworkistoohigh对于我们而言，这种人会使得保持团队效率的代价太大。Diversestylesarefineaslongaspersonembodiesthe9values保持多样性的风格很好，但这个人得体现出前述9种价值观。35BrilliantJerks不羁天才Somecom3536Whyarewesoinsistentonhighperformance?为什么我们对高效能如此坚持？Inproceduralwork,thebestare2x对于程序型的工作，顶级员工的输出量是一般员工的2倍。betterthantheaverage.Increative/inventivework,thebestare10 xbetterthantheaverage,对于创新型/创意型的工作，顶级员工的输出量是一般员工的10倍！sohugepremiumoncreatingeffectiveteamsofthebest以顶级员工组成的高效团队就有那么大提升！36Whyarewesoinsistenton3637Whyarewesoinsistentonhighperformance?为什么我们对高效能如此坚持？GreatWorkplaceisStunningColleagues最好的工作环境是拥有一群超级棒的同事。37Whyarewesoinsistenton3738OurHighPerformanceCultureNotRightforEveryone我们的高效能文化并非对所有人都合适。Manypeopleloveourculture,andstayalongtime许多人喜欢我们的企业文化，并且呆了很长时间Theythriveonexcellenceandcandorandchange他们因为公司的卓越、坦率和变化而成长。Theywouldbedisappointedifgivenaseverancepackage,butlotsofmutualwarmthandrespect他们会因为被辞退而感觉到失望，但是带走彼此之间的热情和尊重。38OurHighPerformanceCulture3839OurHighPerformanceCultureNotRightforEveryone我们的高效能文化并非对所有人都合适。Somepeople,however,valuejobsecurityandstabilityoverperformance,anddontlikeourculture部分人看重工作的安稳甚于高效输出，而且并不喜欢我们的企业文化。TheyfeelfearfulatNetflix他们在Netflix会心怀忧惧。Theyaresometimesbitterifletgo,andfeelthatwearepoliticalplacetowork如果让他们走人，有时他们会感到苦涩，觉得我们在搞办公室政治。39OurHighPerformanceCulture3940OurHighPerformanceCultureNotRightforEveryone我们的高效能文化并非对所有人都合适。Weregettingbetteratattractingonlytheformer,andhelpingthelatterrealizewearenotrightforthem在吸引前一类人这方面，我们正在越做越好。同时，我们帮助后者认识到这里并不适合他们。40OurHighPerformanceCulture4041SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）41SevenAspectsofourCulture4142TheRareResponsiblePersonSelfmotivating（自励）Selfaware（自知）Selfdisciplined（自律）Selfimproving（自我提升）Actslikealeader（如同领导者一般行事）Doesntwaittobetoldwhattodo（不会等着被叫去做事）Picksupthetrashlyingonthefloor（主动捡起地上的垃圾）42TheRareResponsiblePersonS4243ResponsiblePeopleThriveonFreedom,andareWorthyofFreedom有责任感的人因为自由而成长，也配得上这份自由。43ResponsiblePeopleThriveo4344Ourmodelistoincreaseemployeefreedomaswegrow,ratherthanlimitit,公司成长的同时增进员工的自由，而非限制；tocontinuetoattractandnourishinnovativepeople,sowehavebetterchanceofsustainedsuccess持续吸引和培育有创新精神的员工，使得公司更有可能维继成功。44Ourmodelistoincreaseem4445MostCompaniesCurtailFreedomastheygetBigger大多数公司伴随成长而来的是缩减员工自由Bigger企业越来越大EmployeeFreedom职业自由度越来越低45MostCompaniesCurtailFre4546WhyDoMostCompaniesCurtailFreedomandBecomeBureaucraticastheyGrow?为什么大多数公司成长伴随着员工自由的缩减和公司的日益官僚化？46WhyDoMostCompaniesCurta4647DesireforBiggerPositiveImpactCreatesGrowth对于做大的渴望压缩了创造的增长Growth47DesireforBiggerPositiveI4748GrowthIncreasesComplexity成长增加了公司的复杂度Complexity48GrowthIncreasesComplexity4849GrowthAlsoOftenShrinksTalentDensity成长经常稀释了人才密度%HighPerformanceEmployeesComplexity49GrowthAlsoOftenShrinksTa4950ChaosEmerges（混乱出现）%HighPerformanceEmployees（高效能职员百分比）Chaosanderrorsspikeherebusinesshasbecometoocomplextoruninformallywiththistalentlevel（混乱和错误钉牢这里，在这个人才水平上，业务已经变得太过复杂而不可能以非范式的形态运行。）Complexity（复杂度）50ChaosEmerges（混乱出现）%HighPe5051ProcessEmergestoStoptheChaos流程开始出现以停止混乱Procedures（流程）Noonelovesprocess,butfeelsgoodcomparedtothepainofchaos没有人喜欢流程，但是和混乱带来的痛苦相比，前者让人感觉好一点。“Timetogrowup”becomestheprofessionalmanagementsmantra“成长的时候到了”已经成为职业经理人的密咒。51ProcessEmergestoStopthe5152Process-focusDrivesMoreTalentOut强调流程作业驱离更多人才%HighPerformanceEmployees高绩效职业人员百分比降低52Process-focusDrivesMoreTa5253ProcessBringsSeductivelyStrongNear-TermOutcome流程作业引出强有力的短期行为结果Ahighly-successfulprocess-drivencompany一个高度成功的流程驱动型公司Withleadingshareinitsmarket在所处的市场上占据领先份额Minimalthinkingrequired对思考的需求最少Fewmistakesmadeveryefficient很少犯错-听起来不错Fewcuriousinnovator-mavericksremain很少有好奇的创新者-难有突破Veryoptimizedprocessesforitsexistingmarket对既存市场拥有高度优化的流程Efficiencyhastrumpedflexibility效率战胜了灵活性53ProcessBringsSeductivelyS5354ThentheMarketShifts接着市场变了Marketshiftsduetonewtechnologyorcompetitorsorbusinessmodels由于新技术或者新对手或者新商业模式的出现，市场变了。Companyisunabletoadaptquickly前述公司不能快速适应becausetheemployeesareextremelygoodatfollowingtheexistingprocesses,andprocessadherenceisthevaluesystem因为员工们已经极端适应既有的流程作业，对流程的依靠是系统价值的核心。Companygenerallygrindspainfullyintoirrelevance这样的公司将会痛苦地被碾成昨日黄花。54ThentheMarketShifts接着市场5455SeemsLikeThreeBadOptions貌似更糟的第三种选择1.Staycreativebystayingsmall,butthereforehavelessimpact通过保持公司小型化而保存创新能力，但是因此失去市场影响力。2.Avoidrulesasyougrow,andsufferchaos成长的同时不设立规则，然后为混乱所苦。3.Useprocessasyougrowtodriveefficientexecutionofcurrentmodel,butcripplecreativity,flexibility,andabilitytothrivewhenyourmarketeventuallychanges当公司成长时，使用流程驱动现有模式的有效执行。当市场最终改变时，只能用跛脚的创新能力、灵活性和业务能力实现成长。55SeemsLikeThreeBadOptions5556AFourthOption第4种选择AvoidChaosasyougrowwithEverMoreHighPerformancePeoplenotwithRules通过和更多高效能员工共同成长，而非制定规则以避免混乱Thenyoucancontinuetomostlyruninformallywithself-discipline,andavoidchaos于是你可以最大程度上凭借自律而使得灵活运作的业务得以进行，同时避免混乱Theruninformallypartiswhatenablesandattractscreativity灵活运作的那一部分能够激发和吸引创造力56AFourthOption第4种选择AvoidC5657TheKey:IncreaseTalentDensityfasterthanComplexityGrows关键点：以超过复杂度提升的速度提升人才密度%HighPerformanceEmployees高绩效人才的密度BusinessComplexity商业复杂度57TheKey:IncreaseTalentDe5758IncreaseTalentDensity提升人才密度Topofmarketcompensation支付市场最高薪酬Attracthigh-valuepeoplethroughfreedomtomakebigimpact用自由吸引高价值人才产生巨大影响Bedemandingabouthighperformanceculture强化高效能的企业文化%HighPerformanceEmployees58IncreaseTalentDensity提升人才5859MinimizeComplexityGrowth将复杂度增长降至最小BusinessComplexity商业复杂度Fewbigproductsvsmanysmallones用少数大产品取代数量众多的小产品Eliminatedistractingcomplexity(barnacles)消除让人分散精力的复杂度（藤壶）Bewaryofefficiencyoptimizationsthatincreasecomplexityandrigidity警惕效率优化所带来的复杂度和僵化度增长Note:sometimeslong-termsimplicityisachievedonlythroughburstsofcomplexitytoreworkcurrentsystems注：有时长期简单化只有通过现有系统爆发式的复杂性再造才能完成。59MinimizeComplexityGrowth将5960WiththeRightPeople,和对的人一起工作，InsteadofaCultureofProcessAdherence,而非流程控制他们，WehaveaCultureofCreativityandSelf-Discipline,FreedomandResponsibility我们因而建立起富于创新精神和自律精神，自由和负责的企业文化60WiththeRightPeople,和对的人6061IsFreedomAbsolute?自由是绝对需要的吗？Areallrules&processesbad?是否所有的规则和流程都不好？61IsFreedomAbsolute?自由是绝对需要6162Freedomisnotabsolute自由不是绝对的Like“freespeech”therearesomelimitedexceptionsto“freedomatwork”正如“言论自由”一样，“工作中的自由”也有几项有限的例外62Freedomisnotabsolute自由不是6263TwoTypesofNecessaryRules两类必要的规则1.Preventirrevocabledisaster为了阻止不可挽回灾难Financialsproducedarewrong财务程序错误Hackersstealourcustomerscreditcardinfo黑客窃取了我们顾客的信用卡号2.Moral,ethical,legalissues为了避免道德、伦理和法律问题Dishonesty,harassmentareintolerable不诚实，性骚扰都是不能容忍的63TwoTypesofNecessaryRules6364Mostly,though,RapidRecoveryistheRightModel（大多数情况下，快速修正都是正确的模式）Justfixproblemsquickly尽快修复问题Highperformersmakeveryfewerrors高效能员工很少犯错Wereinacreative-inventivemarket,notasafety-criticalmarketlikemedicineornuclearpower我们处在一个创新的市场，而不是一个类似医药或者核能这样以安全性为第一的市场Youmayhaveheardpreventingerrorischeaperthanfixingit你也许听说过预防错误比修复代价更低Yes,inmanufacturingormedicine,but是的，在制造业或者制药业的确如此，但Notsoincreativeenvironments在创新型行业里并非如此。64Mostly,though,RapidRecove6465“Good”versus“Bad”Process好流程VS.坏流程“Good”processhelpstalentedpeoplegetmoredone好流程帮助人才搞定更多事情Lettingothersknowwhenyouareupdatingcode当你在升级代码时让其他人知道Spendwithinbudgeteachquartersodonthavetocoordinateeveryspendingdecisionacrossdepartments在每个季度都按照预算花钱，这样就不用频繁通过部门会议调整每一笔支出Regularlyscheduledstrategyandcontextmeetings定期制定战略和搞清会议背景65“Good”versus“Bad”Process6566“Good”versus“Bad”Process好流程VS.坏流程“Bad”processtriestopreventrecoverablemistakes坏流程试图阻止可以恢复的错误Getpre-approvalsfor$5kspending得到预先批准的5000美金支出额度3peopletosignoffonbanneradcreative要3个人签字才能终止的横幅广告创意Permissionneededtohangaposteronawall在墙上贴个海报需要的许可Multi-levelapprovalprocessforprojects项目所需的多层级许可流程Get10peopletointervieweachcandidate找10个人去面试每一个应聘者66“Good”versus“Bad”Process6667RuleCreep规则潜行“Bad”processestendtocreepin坏流程倾向于潜入Preventingerrorsjustsoundssogood能够预防错误只是听起来不错Wetrytogetridofruleswhenwecan,toreinforcethepoint我们尽可能去除繁文缛节，以强化工作重点。67RuleCreep规则潜行“Bad”process6768Example:NetflixVacationPolicyandTracking案例：Netflix休假规定和考勤管理Until2004wehadthestandardmodelofNdaysperyear截至2004年，我们有一个每年N天假期的标准休假模式68Example:NetflixVacationPo6869Meanwhile与此同时Wereallworkingonlinesomenightsandweekends,respondingtoemailsatoddhours,spendingsomeafternoonsonpersonaltime,andtakinggoodvacations一些晚上和周末，我们都在工作，在非上班的时间回邮件，在私人时间的下午工作，然后休假69Meanwhile与此同时Wereallwor6970Anemployeepointedout一个员工指出Wedonttrackhoursworkedperdayorperweek,sowhyarewetrackingdaysofvacationperyear?我们并不追踪每天或者每周的工作时间，为什么我们要追踪每年休假了几天呢？70Anemployeepointedout一个员7071Werealized我们意识到了Weshouldfocusonwhatpeoplegetdone,notonhowmanydaysworked我们应该关注人们做了什么，而不是做了多少天。Justaswedonthavean9am-5pmworkdaypolicy,wedontneedavacationpolicy既然我们没有朝九晚五的工作时间规定，我们也就不需要假期规定。71Werealized我们意识到了Weshould7172NetflixVacationPolicyandTrackingNetflix休假规定和考勤管理是：“thereisnopolicyortracking”“没有休假制度的规定”72NetflixVacationPolicyand7273ThereisalsonoclothingpolicyatNetflix,butnoonecomestoworknaked在Netflix我们也没有着装规定，但也没有人光着身子来上班。Lesson:youdontneedpoliciesforeverything教训：你不需要为每样事情都制定规则NetflixVacationPolicyandTrackingNetflix休假规定和考勤管理是：“thereisnopolicyortracking”“没有休假制度的规定”73NetflixVacationPolicyand7374NoVacationPolicyDoesntMeanNoVacation没有休假规定不等于没有假期Netflixleaderssetgoodexamplesbytakingbigvacationsandcomingbackinspiredtofindbigideas通过讨论休假，Netfilx的领导层设立了很好的榜样，然后回来激发出大的创想74NoVacationPolicyDoesntM7475AnotherExampleofFreedomandResponsibility自由与责任的其他一些例子75AnotherExampleofFreedoma7576Mostcompanieshavecomplexpoliciesaroundwhatyoucanexpense,howyoutravel,whatgiftsyoucanaccept,etc.围绕员工如何花销，如何出差，可以接受何种馈赠等等，大多数公司都会制定复杂的政策。Plustheyhavewholedepartmentstoverifycompliancewiththesepolicies再加上一整个部门来核实员工是否遵循了这些政策。76Mostcompanieshavecomplex7677NetflixPoliciesforExpensing,Entertainment,Gifts&Travel:Netflix公司关于花销、娱乐、馈赠和出差的政策是：“ActinNetflixsBestInterest”最合乎公司利益(5wordslong)（一共7个字）77NetflixPoliciesforExpens7778“ActinNetflixsBestInterest”GenerallyMeans（“最合乎公司利益”一般指）1.Expenseonlywhatyouwouldotherwisenotspend,andisworthwhileforwork（花你应该花的钱，否则就别花，而且这钱应该是为了工作。）2.Travelasyouwouldifitwereyourownmoney（出差时就像是在花你自己的钱。）3.Disclosenon-trivialvendorgifts（披露重要供应商提供的礼物。)4.TakefromNetflixonlywhenitisinefficienttonottake,andinconsequential(只当不拿会降低效率和不合逻辑的时候，才从公司拿东西。)-“taking”means,forexample,printingpersonaldocumentsatworkormakingpersonalcallsonworkphone:inconsequentialandinefficienttoavoid(“拿”的意思，举例说：用公司的设备打印私人的文件，或者用工作座机打私人电话。)78“ActinNetflixsBestInter7879FreedomandResponsibility自由与责任Manypeoplesayonecantdoitatscale许多人说一家公司不能等比提升这两点Butsincegoingpublicin2002,whichistraditionallytheendoffreedom,wevesubstantiallyincreasedtalentdensityandemployeefreedom从2002年我们上市以来，按照传统上市意味着自由的终结，但我们同时充分地提升了人才密度和员工自由。79FreedomandResponsibility自7980SummaryofFreedom&Responsibility:自由与责任小结AsWeGrow,MinimizeRules我们成长的同时，把制度降至最少。InhibitChaoswithEverMoreHighPerformancePeople雇用更多高绩效人才来抑制混乱的产生。FlexibilityisMoreImportantthanEfficiencyintheLongTerm长期来看，灵活性远比效率重要80SummaryofFreedom&Respons8081SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）81SevenAspectsofourCulture8182Ifyouwanttobuildaship,dontdrumupthepeopletogatherwood,dividethework,andgiveorders.Instead,teachthemtoyearnforthevastandendlesssea.“如果你想造一艘船，先不要雇人去收集木头，也不要给他们分配任何任务，而是去激发他们对浩瀚汪洋的渴望。”-AntoineDeSaint-Exupery,AuthorofTheLittlePrince小王子作者82Ifyouwanttobuildaship8283Thebestmanagersfigureouthowtogetgreatoutcomesbysettingtheappropriatecontext,ratherthanbytryingtocontroltheirpeople最佳的管理通过设定合适的情景而非试图控制员工以达到最大成果。83Thebestmanagersfigureout8384Context,notControl情境管理而非掌控管理Context(embrace)情境管理（要坚持）Strategy(战略)Metrics(度量体系)Assumptions(假定)Objectives(目标)Clearly-definedroles(明确界定的规则)Knowledgeofthestakes(关于风险的知识)Transparencyarounddecision-making(决策所需的透明信息)Providetheinsightandunderstandingtoenablesounddecisions(提供洞察力和理解力去促成合理的决定。)84Context,notControl情境管理而非掌8485Context,notControl情境管理而非掌控管理Control(avoid)控制（要避免）Top-downdecision-making(自上而下的决策过程)Managementapproval(管理许可)Committees(委员会)Planningandprocessvaluedmorethanresults(计划和流程的价值高于结果)Providetheinsightandunderstand