国际商务礼仪Unit-4-Meeting-and-Greeting-Etiquette课件

国际商务礼仪Unit4MeetingandGreetingEtiquette国际商务礼仪Unit4MeetingandGreetFocalPointsvTherulesforbusinessgreetingandintroductionvHowtogreetinbusinesssettingsvHowtomakebusinessintroductionprofessionalFocalPointsTherulesforbusiGreetingisanactofcommunicationinwhichhumanbeingsintentionallymaketheirpresenceknowntoeachother,toshowattentionto,andtosuggestatypeofrelationshiporsocialstatusbetweenindividualsorgroupsofpeoplecomingincontactwitheachother.Greetingscanbeexpressedbothaudiblyandphysically,andofteninvolveacombinationofthetwo.Greetingsareoften,butnotalways,usedjustpriortoaconversation.Lead-invGreeting WhatisGreeting?GreetingisanactvMeeting and Greeting Etiquette Itreferstothenonverbalandverbalbehaviorshelptodefineyoursocialskillsbyusingeffectivehandshakes,goodeyecontact,andmakingtheproperintroductionstoshowproperetiquettewhenyouaremeetingpeopleinbusinesssettings.Lead-inMeetingandGreetingEtiquette Contents:vBusinessGreetingandIntroductionvBusinessGreetingvTheArtofBusinessIntroductionLead-inContents:Lead-invBusiness Greeting BusinessGreetingandIntroductionvAbusinessgreetingisyourfirstopportunitytomakeapositiveimpressiononbusinesscontacts.vAneffectivebusinessgreetingisonewaytodisplayyourpoise,graceandprofessionalism.BusinessGreetingBusinessGre BusinessGreetingandIntroduction Business IntroductionTypesofintroduction:lSelf-introductionlIntroductiontootherslGroupintroductionOrdersofintroduction:lIntroducetheoneinlowerstatustohighstatus；lIntroducetheyouthtotheold；lIntroducemaletofemale；lIntroducethehosttoguests；lIntroduceunmarriedtomarriedlIntroducethelateonetotheearlyarrivaloneBusinessGreetingandIntrodu BusinessGreeting Greeting StandardlChosetheconcretecontentcarefully.lCareabouttheprecedenceordercarefully.lWhentwosidesmeet,theonewhoisinlowerstatusshouldgreettothehigherstatus.ifyoualsoneedtogreetalotofpeople,youshouldgreetfromtherespectoneortheonewhoisnearyou，anditwillfollowbytheline.Whenothersgreettoyoufirst,youshouldresponseatonce.lCaretheattitude.Youmustgreetotherswithpassion.Therearethreepointsasfollow:（1）smile（2）generosity（3）clearvoice BusinessGreetingGreetingSt BusinessGreeting Different means of GreetingHandshakingEmbracing Bowing Kissing BusinessGreeting TheArtofBusinessIntroductionProper introductions help to establish rapport when meeting people.lDontturnyourbacksoneitherside,andyoushouldsimileandhaveaveryformalmanner;lLanguageshouldbeclarity,anditcanmakeothersknowtheinformationclearly;lTakecareofthetitle,suchasmanagers;lTheintroducedoneshouldstandup;Afterintroduction,thetwosidescanshakehandsandexchangecards;lAfterintroduction,theintroducershouldguidethetwosides.TheArtofBusinessIntroduct TheArtofBusinessIntroductionWhen you are making the introduction.Lookfirstatthepersontowhomyouaremakingtheintroduction,thenturntotheotherpersonasyoucompletetheintroduction.SpeakclearlyStateyourintroductionscourteously.Introducepeoplebynamesandtitlestheyprefer.Whenyousharelastname,introduceyourspouseandoffspringtoadultsbyfirstnamesonlyIntroduceotherfamilymembersbytheirfullnamesunlesstheyrequestotherwise.Dontrepeatnamesunnecessarily.Whenintroducingsomeonetoagroup,namethegroupmembersfirst.StartsomeconversationTheArtofBusinessIntroduct TheArtofBusinessIntroductionWhen you are being introducedListencarefully,beattentiveandfocusonnames.Respondgraciously.Usethenamesbywhichpeopleareintroduced.Correctanymistakeassoonasgraciouslyaspossible.Listenforconversationalcues.Waituntilallintroductionsarecompletebeforeconversing.TheArtofBusinessIntroduct TheArtofBusinessIntroductionExamples:“Mr.Cogwell,Iwantmydaughter,Cynthia,tomeetyou.Cynthia,thisisMr.Cogwell,thepresidentofthiscompany.”(YoungtoOld)“Jane,IdliketointroduceHarryNewman,mynephew.Harry,thisisDr.JaneArrowsmith,headofourhospital.”(JuniortoSenior)TheArtofBusinessIntroductExercises.Role-play activityl Divide the class into groups;l Greet and introduce each member of the group to one another.Exercises.Role-playactivityExercises1.II.Decide the following cases are 2.True or false,and state your reasons.1.Your boss,Ms.Alpha,enters the room when youre meeting with an important client，Mr.Beta.You stand up and say“Ms.Alpha,Id like you to meet Mr.Beta,our client from San Diego.”2.In a business greeting,if someone forgets to introduce you,it is appropriate to move on with the conversation without saying anything.ExercisesII.DecidethefollowExercises1.III.Whatwillyousaytointroducethefollowingpeopletoknoweachother?Pleasewritedowntheexactexpressionsandsentencesyouwillusetointroducethem,makingitlikeintherealsituation.CynthiaGreen,yourassistant;GeorgeCogwell,presidentofthecompanyyouarevisiting.BrownSmith,apeerfromCanada;LiJiang,yournewsalesassistant.HarryNewman,yourcousin;JaneArrowsmith,headofyourdepartment.ExercisesIII.Whatwillyousa