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Always be nice to people on the way up,because youll meet the same people on the way down.Wilson Mizner(1876-1933),American playwright and entrepreneurOVERVIEWVocabulary-Describing peopleListening-A difficult colleagueLanguage focus 1-Past simple:negatives and questionsReading-Stella McCartneyLanguage focus 2-Question formsSkills-Negotiating:dealingCase study-A people problem1.I like to work a)alone b)in a team c)with a partner2.For appointments I like to be a)early b)on time c)five minutes late 3.I prefer to work a)at home b)in an office c)outside4.I like to travel a)to new place b)to place I know well c)only when I need to5.In meetings I prefer a)not to speak much b)to speak a lot c)to be the chairperson What sort of person are you?For each question choose one answer.AStarting up6.I work beat a)in the morning b)in the afternoon c)in the evening/at night7.I think a lot about a)the future b)the past c)the present8.I like my friends or colleagues to be a)intelligent b)good-looking c)funny Complete your answers with a partner.Then find people with the same answers with you.BStarting upDescribingPeopleDescribingPeopleambitiouscreativehard-workingmotivatinghelpfulpunctualrelaxedsociablepracticalreliablecalmefficientenergeticenthusiasticfunnyintelligentpopularfriendlyrudeVocabulary-Describing peopleMatch the statements 1 to 10 to the ajectives a)to j)They 1.like to spend time with other people2.want to reach the top in their career3.have a lot of new ideas4.do what they promise to do5.are usually calm 6.Spend a lot of time doing a good job7.like to be on time 8.encourage other people to work well9.are good at making things work10.like to do things for other people a)ambitiousb)creativec)hard-workingd)motivatinge)helpfulf)punctualg)relaxedh)sociablei)practicalj)reliableAUse adjectives from Exercise A to complete this Human Resources report.MARIA KARLSSONMarie is good in a team,and she gets on well with her colleagues.She is extremely _.She is never late for meetings-she is always _ .She is very _,she is always meets deadlines.She is in the office at 8:00 a.m.every day and often stays late-she is very _.She is also a very _ person with a lot of ideas for the future of the company.sociablepunctualreliablehard-workingcreativeVocabulary BLook again at the adjectives in Exercise A.which types of colleague do you like to work with?Discuss your answers with a partner.I like to work with ambitious people.They give me energy.Vocabulary file page 148Vocabulary file page 148Vocabulary C1.Joe was too ambitious.2.He didnt often say“Thank you”to his employees.3.He didnt stay at Margetis Bank for five years.4.He left because international companies had many problems.Listening-A difficult colleagueCostas Costas SirisSiris is a Director of is a Director of MargetisMargetis Bank.He is talking about one of the Bank.He is talking about one of the banks previous office managers.Listen to the first part of the conversation.banks previous office managers.Listen to the first part of the conversation.Decide whether these statements are true or false.Decide whether these statements are true or false.falsetrue truefalseAListen to the second part of the conversation and complete these notes.1._ _ there anything good about Joe?2.He didnt often _ promises,but when he _ to do something,he did it.3.He _ a bad manager,but he _ a bad person.listening BmakepromisedwaswasntwasLanguage focus 1-Past simple:negatives and questionsFor negatives and question in the past simple.We use the auxiliary did(didnt)and the infinitive form of the verb.You didnt like your colleague.Did he leave the company?Why did he leave the company?Note the form with the verb to be?Was he a good colleague?No,he wasnt.Page 126Put the words in the right order to make sentences from the conversation on page 63.Negatives1.Many/like/didnt/didnt/the Office Manager/employees.Many employees didnt like the Office Manager.2.didnt/staff/motivate/He/his.He didnt motivate his staff.3.solve/how/to/know/problems/didnt/He.He didnt know how to solve problems.4.He/a/wasnt/person/bad.He wasnt a bad person.Question 5.What kind/with/did/him/have/of problems/employees/?What kind of problems did employees have with him?6.Margetis Bank/he/how long/at/was/?How long was he at Margetis Bank?7.he/did/Why/leave/?Why did he leave?8.Joe/Was/good/there/about/anything/?Was there anything good about Joe?ALanguage focus 1Correct one mistake in each line of this line message.2.didnt 3.phone4.didntCLanguage focus 11.send Maris,Im sorry.Im having a bad day.I didnt the report out,and I check the figures.I didnt get to the bank on time,and I didnt the suppliers.I tried to call you this morning,but you answer.I think I need to go home.sentwasntphonednotRead the extract.Then write questions with each of the following words.Why How long What When WhereMonica grew up in France.She studied Italian at university in Paris.Then she worked in Italy for four years from 1999 until 2003.she left Italy because she wanted to study English.She went to London in 2003.Where did Monica grow up?Work in pairs.Ask your partner questions about their past studies and/or jobs.Language focus 1DEWhat did she study?How long did she work in Italy?Why did she leave Italy?When did she go to London?Mercedes Erra By Andrew HillMercedes Erra is a great businesswoman,and 2004 was a great year for her.First,she became a Chevalier de la Legion dhonneur for her contribution to the French economy,and also because she improved the role of women in French society.Then a few months later,the Financial Times ranked her one of Europes top 25 women in business.She was born in Spain and went to France at the age of six.She was educated at the Sorbonne and became Managing Director of Saatchi&Saatchi France in 1990.Reading-Mercedes Erra Before you read the article,discuss these questions.A1.What famous businesswomen do you know?2.What qualities do you need to be a successful business executive?As you read the article,make quick notes to complete Mercedes Erras profile.BKnown for her platinum-blonde hair and great energy,she is one of the most remarkable and respected executives in France.In 1994,she co-founded Euro RSCG,one of the main advertising agencies in France.She is also President of RSCG France.Many people like her energetic approach.David Jones,Global Chief Executive of RSCG Worldwide,describes her as“an amazing woman;the person in the media I admire most”.Erra has four children and often appears in the French media.She believes men and women need to have the same rights and opportunities.She says that women need to be more confident,to believe more in themselves.In 2002,she was elected president of the French Advertising Agencies Association,the first woman to hold the post.Her agency,the fifth-largest in the world,created campaigns for global brands including Volvo,Louis Vuitton,Danone,Pfizer,Orange and Disney.From the Financial TimesFINANCIAL TIMESworld business newspaper.Reading-Mercedes Erra 1.Mercedes became a Chevalier de la Legion dhonneur only because of her role in the French economy.2.She became president of the French Advertising Agencies Association before the Financial Times ranked her one of Europes top 25 women in business.3.Mercedes founded Euro RSCG alone over ten years ago.4.David Jones is not the CEO of RSCG France.5.Only three agencies in the world are bigger than RSCG France.Read the article carefully.Are these statements true or false?false true falsefalsetrueCreadingMatch the verbs and nouns to make word partnerships.Check your answers in the article.Verbs 1.open2.do3.found4.have got5.spendNouns a)timeb)researchc)a jobd)a company e)a shopWork in pairs.Imagine you are going to interview Mercedes Erra.Write three questions that you would like to ask her.References:1.Do you find it easy to balance home&work life?2.How did you start your career with advertising?3.Have you encountered any opposition from(male)colleagues?DEreadingLanguage focus 2-Question formsWe form questions which can be answered with yes or no in two ways.With be or a modal verbBe/modal verbsubjectHe is ambitious.Is He Ambitious?She can see us now.Can sheSee us now?With all other verbForm of do SubjectStella loves the area.DoesStella love the areaWe begin other types of questions with a question word such as why,where,when or how.Question wordForm of do subjectShe works hard.whyDoes sheWork hard?Page 1241.He like efficient people.Does he like efficient people?2.He caught the plane.Did he catch the plane?3.She can meet Simon on Wednesday.Can she meet Simon on Wednesday?4.She was at the meeting.Was she at the meeting?5.They went to the conference.Did they go to the conference?6.You met the deadline.Did you meet the deadline?Make yes/no questions from these statements.ALanguage focus 2Make questions from these statements.Use question words from the box.The answer to each question is underlined.1.I bought five.2.They go there twice a week.3.I live in New York.4.Shewants the report tomorrow.How many did you buy?How often do they go there?Where do you live?When does she want the report?B5.We work with Susan?6.They came because they wanted to see me.7.He is always late because he lives a long way away.8.I interviewed Pierre.Who do you work with?Why did they come?Why is he always late?Who did you interview?Language focus 2Last week Amina went on a training course.Complete the questions on a questionnaire about the course.BUSINESS TRAINING SOLUTIONS COURSE EVALUATION1.choose this training course?a)location b)price c)reputationWhy did youCLanguage focus 22.get to the course?a)by train b)by car c)by bus4.like the main presentation?a)Yes,very much b)Yes,it was OK.c)No 3.start your journey?4.a)in London b)outside London c)outside the UK Where did youHow did you Did you5.feel about the course?6.a)very satisfied b)satisfied c)not satisfiedHow did you 6.the tutors helpful?a)Yes,very helpful b)Yes,quite helpful c)No,not helpfulWere 7.Which part find the most useful?a)presentation skills b)meeting skills c)negotiation skills Did you8.receive the pre-course information?9.a)more than 3 weeks before the course10.b)23 weeks before the course11.c)less than 2 weeks before the courseWhen did youDListen and tick Aminas answers.Language focus 2Skills-Negotiating:dealing with problems Sophie Bond is a warehouse manager.She is talking to Jacques Martin,a director of the company.Listen and answer the questions.1.What time do Sophies staff leave work?7 or 8 oclock.2.What does Sophie suggest?Hire some part-time staff.3.When will Jacques get back to Sophie?By the end of the week.AFree Powerpoint TemplatesNegotiating Dealing with problemsIf people negotiate(with each other),they talk in order to reach an agreement which is to their mutual advantage(good for them both).customer-supplier negotiationswage negotiationstrade negotiationsNegotiations also take place to settle disputes(decide arguments)contract disputeslabour disputesSophie Bond is a warehouse manager.She is talking to Jacques Martin,a director of the company.What time do Sophies staff leave work?What does Sophie suggest?When will Jacques get back to Sophie?Listen again and complete the extracts below.cantthat tooeasy can oneInitial bargaining positionGive reasons if you have to say noInitial bargaining positionFallback positionMutual advantageListen again and complete the extracts below.I understand what youre saying,Sophie,but its just not possible.We _ fire any more staff at the moment.I cant accept that.I told you months ago that my staff work _ hard.I dont know.Its not _ to get the right kind of staff.I _ train them.Even _ part-time worker would make life easier.JacquesSophieJacquesSophieWork in pairs.Role play this situation.Student A is a sales representative for a computer company.You ask the sales manager for a new company car:turn to page 141.Student B is the sales manager:turn to page 146.I understand you want a different car.Thats right.Last yearSales managerSales representativeSkills BcanttooeasycanoneCUseful langage EMPLOYEEDescribing the problemTheres too muchThere isnt enoughEmphasising the problemIts really important We need to Making suggestionsWhy dont you?We could MANAGERRespondingIm sorry but I understand butExplaining the reasonsThe problem is The reason is RespondingOk,Ill think about it.All right.Ill get back to you.Skills Case study-Apeople problemBackgroundBuffet Inc.,a US food company,opened a restaurant chain in Germany last year.Sam Benetti is the head of the Stuttgart office,and Lincoln Davis is its business manager.The problemLincoln is ambitious and hard-working,and he speaks four languages.But he is not get on with Sam or the office staff in Stuttgart.lincoln often wants the staff to stop their to help him.He entertains customers a lot and spends too much money.Lincoln seldom attends meetings.He says,I was with a customer.Case study-Apeople problemLincoln is unhappy and is thinking of leaving the company.Last week,he had a meeting with Sam.After the meeting,he wrote an e-mail to Sam.As I said in our meeting,iwork long hours every day anf mostweekends.Our customers say l do a excellent job,but you and the staff are not helpful.Yesterday morning,for example,I was late.But the night before,I work until 2 in the morning.You criticised me in front of the office staff.I need more help to do my job.Work in pairs.You are directors from head office,visiting Stuttgart.Director A:turn to page 136.Director B:turn to page 140Read your role cards and discuss the problem.Agree on ine of the following solutions.lTry to get Sam and Lincoln to work together successfully.lMove Sam and Lincoln to another part of the company.lAsk Lincoln to leave the company.Task WritingYou are a director of Buffet Inc.write a memo to the head of Human Resources about the results of your meeting.Writing file page 133Case study Memo Buffet Inc.Following a meeting on we decided Personality funny looks relaxed calm helpful reliable efficient intelligent rude Looks(blue,brown,green,black)eyes good-looking (black,blonde,brown,grey)hair Whats he like?Hes ambitious and hard working.whats does he look like?Hes tall and hes got black hair.shes a team player.She works well with her colleagues.Vocabulary-Describing peoplePast simple:negative statementsWe use did not/didnt+infinitive without to to make negative statements about the past.Form+-I went by train.She saw you.They had a very good time.I didnt go by train.She didnt see you.They didnt have a very good time.Past simple:questionsWe make questions about the past with did/didnt+subject+infinitive without to.Did you check the figures?Did they have a good time?Didnt Paul tell you?Question forms1.Questions with to be 2.To make questions with the verb to be we put the subject after the verb.3.Was he at the meeting?4.Were there any messages for me?5.Were they pleased?2.Questions with a modal verb To make questions with a modal verb we put the subject after the verb Can I see you now?Would you like a coffee?3.Questions words:what,where,when,and how We put question words at the beginning of the sentence before a form of do.question word form of dosubjectI prepared some invoices.What didyoudo yesterdayShe went to Beijing.Where didshego?He learnt about it on Friday.When didhelearn about it?She needs a holiday.Why doessheneed a holiday?She gets on very well with her colleagues.Howdoessheget on with her colleagues?It cost a lot of money.Hoe muchdid itcost?I see my suppliers once a month.How much doyousee your suppliers?Be careful not to use two past forms in the same sentence.Where did you stay?(NOT*Where did you stayed?)Be careful with the word order.(NOT*Where did stay you?)Question formsTo:Carlos Divietro Vice President,HRFrom:Francesca Stein Mandger HRDate:July 15 th 200-Subject:OvertimeFollowing a meeting yesterday afternoon with the workers Council we have come to an agreement about employee overtime.1.Employees can work a maximum of 30 hours overtime per month.2.Employees can work a maximum of 10 hoursper day.3.Employees can chooose to be paid for overtime or to be given holiday.f s f s MEMOMemos are only used inside the company.The style is formal.The headings should look like this.Memo should be short.Points should be in a logical order and are usually numbered.You can finish with your intials(like here)or your signature
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