资源描述
2002,17 2002:11.a 2.3.4.5.21.a ,.,.,:!3The forgotten supply chain:Service PartsParts&MaterialsEngineersService EventParts&MaterialsEngineersService EventReturnsRepairReturnsRepair a 4The Service Parts Supply Chain“Traditional bases of competitive advantage no longer suffice;the search is on for new opportunities for differentiation”Competitive advantage is sought in parts of the value chain that thus far have been overlooked or under-addressed.After sales is one of those areas:Traditionally too fragmentedPoorly linked with other parts of the organisationReceived little management attentionHowever,by reengineering the service parts supply chain companies can:Create competitive differentiation Improve customer retentionIncrease earnings from after sales supportReduced cost of after sales support a 5Cost advantageValue advantageService logistics as driver of competitive advantageFocus on CustomerValue-AddedFocus on ProcessImprovementCost and ServiceLeaderCommodityFocus on CustomerValue-AddedFocus on ProcessImprovementCost and ServiceLeaderCommodityValue advantageLogistics leverage OpportunitiesTailored service Reliability Responsiveness Consistent customer experienceCost advantageLogistics leverage Opportunities Capacity utilisation Inventory management Schedule integration a 6LabourMaterial&PurchasesOverheadsNetreceivablesInventoryCashCost ofsalesSalesNetoperatingprofitCost ofdebtCost ofequityNet workingcapitalFixedassetsCapitalemployedTrue costof capitalCapitalchargeEconomicvalueadded+x 7&()&()Demand characteristicsPredictableUnpredictableSupplycharacteristics:Service levelagreementLonglead-time:+3 daysShortlead-time:2-4 hours24-48 hrs&()8 :()():()9 :SuppliersELC-RDCProductionStrategic partscentreServiceeventSuppliersELC-RDCProductionStrategic partscentreServiceeventService levelHighservice level:2-4 hrs“Lower”service levelService levelHighservice level:2-4 hrs“Lower”service levelDirect shipmentReplenishmentDirect delivery(24-48 hrs)ReplenishmentDirect delivery(24-48 hrs)ReplenishmentReplenish2-4 hrsReplenishmentReplenish2-4 hrsInventory costs10DocumentCourierParcelCourierSophisticationTime3PL4PLLogisticsServicesGlobalLogisticsSolutionsSupplyChainIntegrator70s 80s 90s 00sDocumentCourierParcelCourierSophisticationTime3PL4PLLogisticsServicesGlobalLogisticsSolutionsSupplyChainIntegrator70s 80s 90s 00s 11&()12Brain ConsultativeServicesCall Centre ManagementConsultancyManage PartnersIT CapabilityCustomer Relationship ManagementSpecial reportingBrain ConsultativeServicesCall Centre ManagementConsultancyManage PartnersIT CapabilityCustomer Relationship ManagementSpecial reportingIntellectual Knowledge&IT CapabilityIntellectual Knowledge&IT CapabilityDHLDHLBuild/Buy the“Brain”&Buy the“Muscle”Build/Buy the“Brain”&Buy the“Muscle”Partner Physical AssetsIn-house Physical AssetsPartner Physical AssetsIn-house Physical AssetsCore Transportation250 kgHeavy WeightsIT SystemsRepairsWarehousingDomesticSameday NFOAirport-AirportDoor-to-AirportDeferred ServicesMuscle Physical ServicesBrain Consultative Services 13Total Quality SystemTotal Quality SystemWarehouseNetwork(ELC/SPC)TransportationServicesLogistics CallCentreState of the artIT systemsSkills/People 14Customers(Field Service Engineers)&sDHL ELC R 15 16 10 330 3&17 18 :19:40 120 20 :-21 Same-daydeliveriesOperatorsEnd-userrequest Repaired itemsRepairCentresPick-Pack&delivery requestLLCsELC/RLC(Consolidated)Deliveries andReturnsDefective itemsOrdertransmissionDHL LCSC(Consolidated)ReplenishmentManufacturingCentresOrderConfirmations 22 n n n n n n n n 23THANK YOUFrits de Vroetfvroetsin-24谢谢 谢谢22.8.12:11:222:112:1122.8.122.8.12:112:112:11:2222.8.122.8.12:11:222022年8月1日星期一2时11分22秒9、静夜四无邻，荒居旧业贫。22.8.122.8.1Monday,August 01,202210、雨中黄叶树，灯下白头人。2:11:222:11:222:118/1/2022 2:11:22 AM11、以我独沈久，愧君相见频。22.8.12:11:222:11Aug-221-Aug-2212、故人江海别，几度隔山川。2:11:222:11:222:11Monday,August 01,202213、乍见翻疑梦，相悲各问年。22.8.122.8.12:11:222:11:22August 1,202214、他乡生白发，旧国见青山。2022年8月1日星期一上午2时11分22秒2:11:2222.8.115、比不了得就不比，得不到的就不要。2022年8月上午2时11分22.8.12:11August 1,202216、行动出成果，工作出财富。2022年8月1日星期一2时11分22秒2:11:221 August 202217、做前，能够环视四周；做时，你只能或者最好沿着以脚为起点的射线向前。上午2时11分22秒上午2时11分2:11:2222.8.19、没有失败，只有暂时停止成功！。22.8.122.8.1Monday,August 01,202210、很多事情努力了未必有结果，但是不努力却什么改变也没有。2:11:222:11:222:118/1/2022 2:11:22 AM11、成功就是日复一日那一点点小小努力的积累。22.8.12:11:222:11Aug-221-Aug-2212、世间成事，不求其绝对圆满，留一份不足，可得无限完美。2:11:222:11:222:11Monday,August 01,202213、不知香积寺，数里入云峰。22.8.122.8.12:11:222:11:22August 1,202214、意志坚强的人能把世界放在手中像泥块一样任意揉捏。2022年8月1日星期一上午2时11分22秒2:11:2222.8.115、楚塞三湘接，荆门九派通。2022年8月上午2时11分22.8.12:11August 1,202216、少年十五二十时，步行夺得胡马骑。2022年8月1日星期一2时11分22秒2:11:221 August 202217、空山新雨后，天气晚来秋。上午2时11分22秒上午2时11分2:11:2222.8.19、杨柳散和风，青山澹吾虑。22.8.122.8.1Monday,August 01,202210、阅读一切好书如同和过去最杰出的人谈话。2:11:222:11:222:118/1/2022 2:11:22 AM11、越是没有本领的就越加自命不凡。22.8.12:11:222:11Aug-221-Aug-2212、越是无能的人，越喜欢挑剔别人的错儿。2:11:222:11:222:11Monday,August 01,202213、知人者智，自知者明。胜人者有力，自胜者强。22.8.122.8.12:11:222:11:22August 1,202214、意志坚强的人能把世界放在手中像泥块一样任意揉捏。2022年8月1日星期一上午2时11分22秒2:11:2222.8.115、最具挑战性的挑战莫过于提升自我。2022年8月上午2时11分22.8.12:11August 1,202216、业余生活要有意义，不要越轨。2022年8月1日星期一2时11分22秒2:11:221 August 202217、一个人即使已登上顶峰，也仍要自强不息。上午2时11分22秒上午2时11分2:11:2222.8.1MOMODA POWERPOINTLorem ipsum dolor sit amet,consectetur adipiscing elit.Fusce id urna blandit,eleifend nulla ac,fringilla purus.Nulla iaculis tempor felis ut cursus.感 谢 您 的 下 载 观 看感 谢 您 的 下 载 观 看专家告诉
展开阅读全文