希尔顿酒店迎接五星评定组到酒店视察的安排

1 Run down of 5 Star inspection visit 五星评定视察安排 September 25 26 2010 2010 年 9 月 25 26 日 Updated on September 24 at 19 00 更新于 9 月 24 日 Saturday September 25 2010 2010 年 9 月 25 日星期六 Time 时间 Action 负责人 Remarks 备注 Coaster is leaving to Holiday Inn 考斯特出发到景园假日 14 00 Tony Ivan Ivan check cars Ivan 检查车辆 Sightseeing with Committee 陪同星评委员游览 Ensure VIP amenities are set up in the room 确保各个 VIP 客房备品配备到位 16 00 Petr Guests arriving at the hotel 星评委员抵达酒店 Welcome 欢迎 Mr Yan Stefan Petr John Ivan Anthony Simon Present flowers in the lobby 在大堂献花 In room check in 入住客房 708 Ms WANG Pei Rong 王培荣 女士 750 Mr GONG Wen Bo 巩文波 先生 702 Ms MA Shang Ying 马尚英 女士 740 Mr TIAN Yan Ying 田延营 先生 712 Ms WANG Shu Juan 王淑娟 女士 715 Mr YANG Yuan Chun 杨元春 先生 711 Mr LI Ke Yun 李克云 先生 17 15 30 17 20 35 PC in room 客房内准备电脑 PC in room 客房内准备电脑 Committee will refresh in their room 星评委员在客房内休息 Meeting Room has to be set up 准备好会议室 Water Tea Fruits Cookies Folder etc 水 茶 水果 曲奇饼 文件夹 等等 17 30 Shengwen All 4D and HOD to be in Meeting Room 1 所有总监和部门经理到达会议厅 1 17 30 Mr Yan Stefan Petr John Tony Anthony Ivan Shengwen Maggie Charles Dick Henry Vic Monica Meeting 会议 2 Committee will proceed to Meeting Room 1 on L2 星评委员到达 2 楼会议厅 1 Short welcome speech 致欢迎辞 Presentation 演示介绍 Discussion 讨论 17 50 18 00 Stefan Tony VIP 1 in CNR to be ready for Dinner 中餐厅 VIP 1 准备好晚宴 18 00 Shengwen Charles Dinner 晚宴 Committee will proceed to CNR 星评委员达到中餐厅 Dinner will start 晚宴开始 Dinner will finish at approx 晚宴大约结束 Formal Dinner Show time 正式晚宴 发挥最佳水平 18 30 18 45 20 00 30 Stefan Petr Tony Mr Yan HOD stand by 部门经理 待命 Turndown Service 夜床服务 Refresh room 整理房间 Replace amenities water 更换备品和水 Place chocolate 摆放巧克力 Gift to be placed in the room 在客房内摆放礼品 18 00 Henry Shengwen Charles Mr Yan After Dinner committee will start with the site inspection 晚宴后星评委员开始视察 20 00 Mr Yan Stefan Tony Monica Banqueting 宴会设施 Meeting room 2 3 会议厅 2 3 VIP waiting area VIP 贵宾休息厅 Board room 会议室 Ballroom south to north 宴会厅由南厅到北厅 BQT store room 宴会厅仓库 BQT kitchen 宴会厨房 Michael Shengwen Charles Ensure floor is dry 确保地面干燥 Room Site inspection 客房检查 L8 P Suite 812 808 8 楼 总统套房 812 808 L7 EF lounge 7 楼 行政酒廊 L6 618 628 6 楼 618 628 L3 347 3 楼 347 Petr Henry Ivan 3 Lobby Bar Lounge 大堂吧 酒廊 Bar and lounge 吧和酒廊 21 00 Shengwen Linda Ensure Lobby is busy invite guests 确保酒廊生意繁忙 邀请客人 Teahouse tea break 茶室 茶歇 Tea Water 茶 水 21 00 Front of Hotel 酒店前方 Hotel entrance 酒店入口 Car park 停车区域 CCTV 中控室 Ivan Ivan Vic Could be on Sunday 有可能在周日进行 Optional 可选项 Front Office 前厅部 Concierge 礼宾部 Luggage Room 行李房 Reception 前台接待 Kiosk 精品店 Business Center 商务中心 Ivan John Ivan John Ivan Ivan Could be on Sunday 有可能在周日进行 Health Club 健身中心 Hair Salon Massage Room 美容美发厅 按摩室 Gym Chess Room Billiard Table Tennis Squash 健身房 棋牌室 桌球室 兵乓球室 壁球室 Swimming pool 游泳池 Spa 水会 Petr Frank Mr Yan Spa Mgr Be ready with foot massage 准备足疗 Escort guest back to rooms 引领星评委员回客房 2 3 team members 2 3 名员工 22 30 Ivan Sunday September 26 2010 2010 年 9 月 26 日星期日 Time 时间 Action 负责人 Remarks 备注 Wake up call 叫醒电话服务 7 30 Ivan To be confirmed tomorrow evening 明晚确认 Breakfast 早餐 Reserve table for 8 pax in non smoking area 在无烟区预定 8 人座位 7 30 Shengwen Linda 4 Introduce Buffet 介绍 Buffet 早餐 Breadbasket and Fruits placed on the table 在餐桌摆放面包篮及水果 Assist guest as much as possible 尽可能地协助客人 Serve food as much as possible 尽可能地帮客人拿取食品 EF Lounge Breakfast standby 行政酒廊早餐准备待命 Ivan Guest Room 客房 Refresh clean room 整理 清洁客房 Replace amenities water etc 更换备品 水等等 8 30 Henry Shengwen Charles After Breakfast committee will continue with the site inspection 早餐后星评员继续视察酒店 20 30 Mr Yan Stefan Tony Monica River Side Caf 西餐厅 Kitchen 厨房 Charles Kevin Ensure floor is dry 确保地面干燥 Hanjiang Korean Restaurant 韩餐厅 Restaurant 餐厅 Kitchen 厨房 Shengwen Tom Charles Ensure door is closed 确保门关好 Banqueting 宴会设施 Ballroom south to north 宴会厅由南厅到北厅 BQT store room 宴会厅仓库 BQT kitchen 宴会厨房 Michael Shengwen Charles Optional 可选项 Ensure floor is dry 确保地面干燥 Harbor Seafood 中餐厅 Private Dining Room 包房 A la carte room 点菜区 Main dining hall 用餐大厅 Kitchen 厨房 Maggie Shengwen Maggie Shengwen Maggie Shengwen Charles Tony Ensure floor is dry 确保地面干燥 Going from Harbor Seafood lobby via Staircase B to B1 back of house 由中餐厅大堂经由楼梯间 B 到达负一层酒店后台区域 B1 Team member facilities 负一层 员工设施 Locker rooms female and male 更衣室 女更衣室和男更衣室 Training room 培训教室 Anthony Anthony Ensure door is closed 5 Relax room 员工活动室 Cafeteria 员工餐厅 Cafeteria Kitchen 员工餐厨房 Smoking Room 吸烟室 Anthony Anthony Ryan Anthony Ryan Anthony 确保门关好 Keep door closed 保持门关闭 Careline 关爱热线 Ivan Going from CARELINE to Emergency Staircase C to go to Golf Driving Range 由关爱热线经由楼梯间 C 到达高尔夫练习场 Tea Break in Golf Driving Range 高尔夫练习场茶歇 3 kind of fresh juices 3 种鲜榨果汁 Water 水 Fresh fruits 新鲜水果 Cold towels 冷毛巾 Golf Bag with Golf Clubs 高尔夫包及高尔夫球杆 9 00 Charles Shengwen Golf Petr pls follow up Tennis Court 网球场 Optional 可选项 Going from Golf Driving Range to Hotel Lobby 由高尔夫练习场到达酒店大堂 9 30 EF Meeting Room 行政酒廊会议室 Set up for 6 pax 准备 6 人座位 Water pad and pencil 水 笔记本和铅笔 Service 服务 Meeting will start approx 会议大约开始 Meeting will end approx 会议大约结束 9 45 10 45 Be quite in the Pantry 备餐间保持安静 Feedback Meeting 信息反馈会议 Committee will proceed to Meeting Room 1 on L2 星评委员进入 2 楼会议厅 1 Committee will provide feedback 星评委员提供反馈意见 Meeting will end at approx 会议大约结束 10 50 11 00 12 00 Mr Yan Stefan Tony Petr Ivan Maggie Monica Committee will proceed to Harbor Seafood 星评委员达到中餐厅 12 00 Lunch VIP 2 VIP 2 午宴 Set up for 16 pax 准备 16 人座位 Local traditional cuisine Mr Yan Stefan HOD stand by 部门经理 待命 6 地方特色菜肴 Semiformal lunch with gambei 半正式午宴并祝酒 Ivan Petr Departure 离店 1 car to airport 1 辆车去往机场 1 car to 一辆车去往 All HOD to be in the lobby to bid farewell 所有部门经理在大堂送别 15 00 Butler Service available for the entire stay IVAN 全程提供管家服务 Ivan Photographer available during the entire event Maggie 全程摄影 Maggie