电大管理英语2期末试题.doc

管理英语2期末试题一交际用语1.Im terribly sorry that Ive spilled some coffee on the table._It doesnt matter_.2.Hi,Helen, Ill have an interview tomorrow.Im afraid I cant make it. Sure, you can. Take it easy. 3.Hows your mother doing? _She is very well_. 4. I was worried about my math, but Mr. Whitegave me an A._Congratulations!_5. Your plan is perfect and I believe that it will be a great success ._Thank youvery much_6. How soon will you finish our annual report ? It will take at least two weeks.7. Would you like to go to the concert with us? _I wish I could_, but Ive promised to help Jim with his Chinese. Thank you all the same.8. How do you think of the theme of our event? _Its pretty good._9. Hello, is that service center? The elevator of our apartment doesnt work. Sorry, Ill have it checked out at once. 10. Any suggestions for the project? I advise you to put more hands in this project. .11. Our company is doing a customer service questionnaire .May I take you a moment? By all means.12. Can you stay here longer? Id love to, but I have to be back tomorrow.13. Should I leave earlier tomorrow morning? Yes, its better to leave earlier to avoid the morning traffic. 14. I am sorry. Now what were we talking about? You were saying that you used to be a teacher. 15. _ What books would you recommend? _It might be a good idea to read some simplified books first.16. Would you mind answering some questions about your annual report? No, as long as it doesnt take long17. What do you think of your mothers advice?It doesnt fit us, actually18. Good morning, Sunshine Community Center! May I help you?I need a plumber to repair the water pipe in my kitchen19. What starting salary do you expect?Id like to start at ￥5000 a month.20. Would you mind filling the questionnaire for me?No problem. Just give me your questionnaire.21 What is the address of your speech? It will be held on the 3rd floor of Shakiraton Hotel. 22. Do you mind if I record your lecture? Not at all. Go ahead. 23. Tell me a little bit about yourself, please. .-My name is Helen, and I was born in 1980. My major was electrical engineering.24.Why do you look unhappy. Whats the matter?Im rather disappointed with the poor quality of the radio Ive just bought.25.Lets make plan first for our events, shall we? OK, lets do it. 二、词汇与结构The more information you can get, the more competitive you will be in your field.At the end of the day, you want all attendees _leaving_ your event to remember this key message that youve spent a long time reinforcing.Lets _start_ our plan.Under no circumstance _are the companies allowed_ to tell lies to the public. 5. People _could_ find useful information from the annual report6. American young people would rather _get_ advice from strangers.（7. Customers _Who_ refuse to filling the questionnaire are not permitted to buy the product.8.The new year is just _around the corner_.9. Whose textbook is this? It _must be_Johns. It has his name on it. 10. Are you familiar _with_the saying, “its not what you know, but who you know”? In event planning, networking is key!11. Her article is _the best_ in her class12. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.13. How many players does a baseball team ？ consist of14. The candidate should dress in a manner that is appropriate to the position _for which_ he is applying.15. If I _ you, I _ more attention to the independent auditors report and financial statements in the annual report. 答案 were; would pay16. Hiring the right employee _ you _ a thousand times over in high employee morale. paysback17. His action is always _ with his words. consistent18. Write the telephone number down you forget. in case 19. They have learned about _hundreds of English words _ in recent years. 20. I like cooking for my friends in my free time. 21. When stating problems, we can make a comparison with those from last year. 22. Your long-term success in event planning will be based onthe experience you had.23. He was always _ in sharing his enormous knowledge. generous24. Getting the feedback is very helpful for planning future meetings and events.25. You can try these methods to keep your interview anxiety _under _ control.26. The success of our event is_ to the sponsor. related27. We should keep in mind the feedback is very helpful for planning future meetings and events. that28. The Jiahe Community Service Center is about to provide _ service for residents.29. You must submit _ the annual certification of employment online within 15 days.30. Questionnaires are not suitable_some people. for31.Im writing to _ a position as a computer engineer in your company. 正确答案是：apply for32.Youd better have your hair _ before going to your friends wedding. 正确答案是：cut33.Im confident in these as long as we _ the needs of the community residents and improve our service quality. 正确答案是：keep an eye on34._ you prepare cross training plans, you need to consider both the company benefits and the employee benefits. 正确答案是：As35.When reading the annual report, we should look out _ the areas where the company did not comply with the regulations. 正确答案是：for36.The quality of questionnaire will_how much information we know from our customers.正确答案是：affect37.The music like the singing of a bird. 正确答案是：sounds38.Our company will _the customers suggestions.正确答案是：respond to39.They since last night. They are about to finish the work. 正确答案是：have been cleaning the system40.One day, our dreams will _ reality. 正确答案是：turn into41.He says what he thinks and does what he wants to do, _ other peoples feelings. 正确答案是：regardless of42.We feel disappointedwith the inconvenience the service center brought us. 43.I didnt do _ last week.正确答案是：anything44.I dont know whats going on .I just arrived here two minutes ago. 45.Does his absence to your work? 正确答案是：make a difference46.The enemy has strengthened their _ position.正确答案是：defensive47.These tips may help you avoid _hiring bad employees for your company.48.We are under _ pressure _ to finish the task within such limited time. 49.Our workers have been checking the heating system since you called us. I assure you it will perform well soon. 50.We should take the degree _into _ account when we recruit a new secretary. 51.You need to _hand out _those questionnaire papers for your company.52._ What_ a company really wants is a candidate _that _has the right skills.53.The heating system of our apartment broke down so I made a _ call to the community service center.正确答案是：complaint54.Where are you used to_ vegetables? 正确答案是：buying55.I would rather _ two weeks earlier.正确答案是：you had come here56.This involves_ the high-level reasoning behind your intentions for the event. 正确答案是：identifying57.We it very much that youve come to give us a timely ride. Otherwise we would miss the train.（考点：appreciate）正确答案是：appreciate58. Can you go skating with us this afternoon? Sorry, I cant. I _have to _ take care of my little sister at home. 59.Participants have _completed _the Productivity Analysis Worksheet.60._But for the fog, we should have reached the annual meeting site on time. 61._ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.正确答案是：Compared to62.He keeps on his focus on money.正确答案是：making63.We think that Smith should be told about hisphysical condition as soon as possible. 64.Look! _. 正确答案是：Here comes the bus65.According to theirfeedback sheets, the participants are all satisfied with the training.66.I have coffee breakfast time.正确答案是：at67.He is _ this company. 正确答案是：in charge of68.They have disagreement _on _the plan of celebrating the founding of the community69.Id like to_ that the staff member who served me didnt really seem to know what he was doing.正确答案是：point out70.More than 30 people _ the position. 正确答案是：applied for71.Hiring a good employ may cost much money and time, _, it can win much more for the company in future.正确答案是：however72.The investor should be aware of the limitations of the financial statement analysis _ the annual report.正确答案是：based on73. Did the medicine make you feel better? No. The more medicine I take , the worse I feel. 74.We have to _ hand in _ our annual work report to the manager next week.75.They promised the car for us. 正确答案是：to repaired三、阅读理解1.阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee.Design an effective advertisement. A clearly targeted ad attracts qualified candidates and discourages others. You can make your ad more effective with a precise and specific job description.Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee.Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented, credentials, skills, and experience are actually possessed by your candidate.1. Hiring the wrong employee is expensive, costly to a company, and time consuming.T 2. A company has to spend a lot of money hiring a right employee. F3. An advertisement with a clear target will make all candidates lose courage.F4. Well designed interview questions can help you know more about the candidates. T5. Work experience is one of the primary things for an employer to verify in background checking. T2.阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Successful and memorable events dont just happen. Organizing and holding an event takes planning. Whether its an anniversary, a sporting event or a retirement party, and no matter how much time you have, your events success is in the details.There are some suggestions for you to hold a successful event.Decide upon your target audience.The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc.Make a list of details.When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you dont overlook things.Have a clear purpose.When you plan an event, you should clearly define.its purpose, because the following decision should support it.Do not clash.Check the calendar.Dont clash with holidays or popular vacation times.Know your limitations.You should be aware of your weakness such as budget or time. If you decide to hold an event in a weeks time, plan for a more familiar affair. If its a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work.1.Which of the following statement is NOT true according to the passage? C. Know the limitation means you should know the audiences limitation.2.Which is not the factor of holding a successful event?C.A invitation3. According to the passage, what is the key factor to make your event successful? B.Details.4. What is the best title for this passage? C. How to plan successful events.5. What is the purpose of making list of details? A. Make sure not overlook things3. 阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the companys business scope, recent situation and future development. The main parts of an annual report usually include chairmans letter, financial statements and operation analysis. Chairmans LetterUsually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company. Operation AnalysisThe operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues. Financial StatementsThe financial statements are very important for an annual report. People can know the companys performance in the past from the statements. It usually consists of the following three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.1. An annual report of a company provides some information about its business performance for certain people. T2. People can know everything of the company from the annual report. F3. An annual report usually includes chairmans letter, financial statements and operation analysis.T 4. A chairmans letter should include the strategic direction moving forward. T5. This passage is mainly about the main parts of an annual report.T4. 阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.1. At whom do angry customers tend to aim their dissatisfaction and complaints? A. staff members2. When a customer shouts rudely at you, you should C. keep calm and listen carefully to the customer3. The underlined sentence “Use your ears more than your mouth” means B. You should listen more than you speak.4. When dealing with an angry customer, which is NOT the right attitude? C. Be amused.5. Which of the following statements is true according to the passage? C. You should relax yourself and try to understand the angry customers.阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how youre treated.3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.You may deliver the best service in the world. But if it is not what people want, youre wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.1. Hotel customers and hotel staff think the same about breakfast.F2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. T3. Its not necessary to know about the customers needs and preferences. F4. Questionnaires are useful in getting feedback from customers. T5. Front-line staff have nothing to do with improving customer service. F阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Questionnaires can be a simple way to get to know your audiences opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.Keep your questionnaire simple and visually attractiveKeep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read.Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.White space: Ensure that there is space between questions and sections and dont make margins too small.Keep questions brief and easy to understandBe brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants wont find it difficult to fill in the questionnaire.Make sure questions are in the right orderYou should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general