应用文写作-投诉信.ppt

ComplainLetter Contents Lead in tips 对所遇到的困难 恶劣的服务态度 劣质的产品等提出抗议和改进的建议 要求 内容有理 批评有节 投诉原因 叙事客观准确 简洁 语言要把我把握分寸 不失风度 方案切实可行 期望的解决途径 投诉对象及原因 称谓 证明材料 留下真实材料以便取证 称谓 投诉对象及原因 附带证明材料 表示感谢 期望的解决途径 Summary thecontentofcompainletter 说明投诉对象 阐述投诉的具体原因 表达纠正的希望 Dearsirormadam Iamwritingtocompainabout Itrustyouwilltakecomplaintsseriously and ifitisn tsettledproperly Iwouldaskyoutogivebackmymoney OrIwouldcomplaintotheconcernedauthory yourssincerely xxx Sample1ofcomplainletter Dearsirormadam IamwritingtoinformuthatIfoundthat unsatisfactory Ihopeyouattacchimportancetothis Andhelptosettlethisassoonaspossible Yourssincerely xxx Sample2ofcomplainletter PraticalSentences 1 Iwritetoshowmygreatangeratyour 2 Ianwritingtoprotestagainstyou 3 Iamwritingtocomplainabout 4 Mycomplaintaboutyour isbasedonthefactthat 5 Hopeyouwillimproveyour 6 Ihopeyouwilltakestepstorectifythisstituationsoon 7 Itishightimeyoutooksomemeasuretosolve 8 Isincereyhopesuchthingswillnevertakeplaceagain 9 Youmustrectifythissituation orIwilltakeittothecourt 10 Ifyoucann tgivemeasatisfactorysolution IwillcomplainittotheConsumerAssociation Writing Usingthesentencswe velearnedinthisclass plswriteacomplainletteraboutthepoorbaterryqualityofyourmobilephone