高三英语二轮复习 第二篇 分类写作7 投诉信课件.ppt

分类写作 七 投诉信 informsb 通知某人order订货regretful遗憾的work运转 运行takethetemperature测量温度interrupt干扰 打扰makeacomplaint投诉 抱怨anelectricfan电扇assistant助手 营业员 必备词语 inarudemanner粗鲁地 态度恶劣地areasonableexplanation合理的解释woolensweater羊毛衣makesbannoyed让某人烦恼servicenumber服务电话examine检查expectanearlyreply期待尽快回复promptattention即时的关注 必备词语 1 Themainproblemsareasfollows 主要的问题如下 2 Therefore Irequirethatyousendmeanewone 因此 我要求你发一个新的给我 3 Ihatetosaythatthereissomethingwrongwithmymobilephone 我很遗憾地说 我的手机有些问题 4 Takingintoaccountallthreefactorsabove Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible 考虑到以上的三个因素 我要求公司要为我尽快换一个新的 好句朗诵 5 Butweareregretfultofindthatitcannotworknormally 但是 我们很遗憾地发现它不能正常地工作 6 Yourpromptattentionandearlyreplywillbeappreciated 感谢您即时的关注和及早的回复 7 IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint 很抱歉打扰您 但是我必须投诉 8 Iamwaitingforareasonableexplanationandexpectinganearlyreply 我在等待一个合理的解释 并期待及早回复 9 Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible 您能否尽快换一个新的给我或者给我退款 好句朗诵 1 IreceivedsopoorservicethatIfeltIshouldbringittoyourattention 1 so改为such 2 IthinkitmusthavesomequalityproblemsandIreallyannoyedaboutit 2 really前面加am 单句改错 每句只有一个错误 3 ItmakesmesounsatisfiedthatIwanttochangeitandhavemymoneyback 3 and改为or 4 OnTuesday February18 IwenttoyourstorelookforaT shirt 4 look前面加to 5 Ibelievethatyouwillconsiderthismatterseriousandmakeanefforttopreventtherecurrenceofthiskind 5 serious改为seriously 单句改错 每句只有一个错误 6 Franklyspeaking Iamnotpreparetotoleratethissituationanymore 6 prepare改为prepared 7 Iamregretfultoinformyouthattheheatingsystemintheroomstoppedworkingafewdayago 7 day改为days 8 IfeelsorrytotroubleyoubutIhavetomakeancomplaint 8 an改为a 单句改错 每句只有一个错误 9 Thereasonformydissatisfactioniswhatit snotthedouble roomIordered 9 what改为that 10 Underthiscircumstance Ifinditdifficulttobestayinyourhotelanymore 10 删掉be 单句改错 每句只有一个错误 2008湖北卷改编 投诉手机质量问题 假设你是李华 你购买了一部某外国公司生产的手机 因有质量问题 要求该公司更换 请根据下列要点 用英文写一封电子邮件 要点 1 问题 手机不响铃 不能发短信 该产品已售完 无法更换 型号新 无配件 无法维修 2 要求 公司应尽快予以更换 参考词汇 配件sparepart 真题满分佳作赏析 满分佳作 一 DearSir IamwritingtoyouforthemobilephoneofDephone S250Iboughton20thApr 2008atTeleMallinWuhan P R China Icontactedthesaleswomanbuttheproblemofmymobilephonecouldnotbeeffectivelysolved Themainproblemsareasfollows First themobilephonedoesnotringandmessagescannotbesentout Second allthemobilephonesofthesamemodelweresoldout soitisimpossibleformetoexchangeanewone Third sincethephoneisanewmodel therearenosparepartsavailable andtherefore itcannotbefixedatthelocalstore Amobilephoneisaveryimportanttoolinmydailylife Therefore Irequirethatyousendmeanewoneofthesamemodelwithinamonth Thankyouforyourconsideration Sincerelyyours LiHua 满分赏析 主题句运用准确 注意follows不要漏掉s 用到since引导的原因状语从句和and并列句后的therefore表示结果的连词 available一词运用高级 用到require后接虚拟语气的宾语从句 从句动词用原形或者shoulddo 语气强烈 满分佳作 二 DearSir IamwritingtoyouforthemobilephoneofDephone S250Iboughton20thApr 2008atTeleMallinWuhan P R China Ihatetosaythatthereissomethingwrongwithmymobilephone First thephonebelldoesn tringatall What sworse itcan tbeusedtosendshortmessagestoothers Besides becausetheproductherehasbeensoldout thesalesmancan tchangeitforme Later Iwenttohaveitrepaired However Iwastoldthatthemodelcannotberepairedduetoalackofspartparts Takingintoaccountallthreefactorsabove Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible Thankyouforyourconsideration Sincerelyyours LiHua 满分赏析 用Ihatetosaythat 表达了作者也不想产品有问题而投诉 容易引起收信人的同感 用被动语态 与整段信的主语一致 在此没有必要强调谁告知我 或者双方都清楚是维修店的员工 无需说出动作的施动者 用被动语态恰当 Takingintoaccountallthreefactorsabove 考虑到上述三个因素 用作总结段 运用恰当 request后接了虚拟语气的宾语从句 作文翻译尊敬的布朗先生 我很高兴地告诉您 我们上周日订购的冰箱在9月21日收到了 但是我们很遗憾地发现这台冰箱无法正常运行 使用这台冰箱几天之后 我们发现在里面的食物很快变质了 当我们测量里面的温度时 困惑地发现温度在17 明显超出了0 9 的标准温度范围 不用说 这个问题已经影响了我们的正常生活 您能尽快派人过来维修一下吗 请即刻关注并尽快回复 不胜感激 您忠实的顾客李华 模仿翻译 模仿翻译 DearMr Brown IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21 Butweareregretfultofindthatitcannotworknormally Afterusingthefridgeforafewdays wefoundthatthefoodkeptinitgotbadquickly Whenwetookthetemperatureinit wewereconfusedtofinditwasabout17 obviouslybeyondthestandardtemperaturebetween0 and9 Needlesstosay thisproblemhasinterruptedournormallife Couldyoupleasesendamantorepairitinashorttime Yourpromptattentionandearlyreplywillbeappreciated Yoursfaithfully LiHua 模拟真题1 投诉服务态度 假如你是李华 昨天在商场购买了一台电风扇 回家后发现它不能运转 你回到店里与营业员交涉时该营业员对你的态度恶劣 对你提出的问题不予受理 请你为此向经理写一封投诉信 DearMananger Sincerelyyours LiHua 全真考场 模拟真题 投诉服务态度 DearMananger IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint YesterdayIboughtanelectricfaninyourshop butwhenIgothomeandturnediton itdidn twork SoItookitbackandtalkedtotheassistantabouttheproblem Tomysurprise insteadofhelpingmesolvetheproblem theman inarudemanner refusedtoexamineit Generally yourshopiswell knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop Iwasreallyupsettofindthatsuchathingshouldhaveoccurredinyourshop Iamwaitingforareasonableexplanationandexpectinganearlyreply Sincerelyyours LiHua 模拟真题2 投诉衣服质量 假设你是李华 在一家网店购买了一件羊毛衫 昨天收到后发现羊毛衫后背有个洞 你给卖家打了几次服务电话 对方电话却一直占线 请你给卖家MissMacleod写一封投诉信 1 要求对方换一件新的羊毛衫或退款 2 询问对方如何返还已经收到的羊毛衫 3 期待对方尽快回复 DearMissMacleod Yoursfaithfully LiHua 模拟真题 投诉衣服质量 DearMissMacleod I mpleasedtotellyouthatthewoolensweaterIboughtfromyourstorethroughtheInternetarrivedontimeyesterday Butwhencheckingit Ifoundanobviousholeontheback Iwonderwhyyoudidn tnoticeitwhenyoudeliveredthesweatertome Ihavedialedyourservicenumberafewtimes onlytoberepeatedlytoldthatitwasbusy Thisproblemreallymakesmeannoyed Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible Bytheway howshallIsendthissweaterbacktoyou Iamlookingforwardtoyourearlyreply Yoursfaithfully LiHua ThankYou