酒店常用词汇.doc

服务台常用词汇management 经营、管理market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房per thousand 千分之spare (形)多余的postpone (动)延期cancel (动)取消trxdyellers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房per cent 百分之reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店服务常用英语口语1. Good morning/evening. Reservation. May I help you?早上好/晚上好，这里是.酒店客房预订部，请问需要什么帮忙吗？2. What can I do for you?我能为您帮什么忙吗？3. Hold on line, please. Could you please hold on?请稍等（电话中） 请稍等，好吗？4. Could you wait a minute, please?请稍等，好吗？5. Are you with a company?您是公司预订吗？6. May I know you departure date?请问您的离店日期是哪天？7. How long will you stay with us?请问您住几天？8. How many people are there in your party?您们一共几个人？9. That will be four nights.四个晚上。10. May I know the arrival date, please?请问哪天入住？11. Is it just for tonight?请问只住今天一晚吗？12. When do you check in?请问您什么时候入住？13. Would you like a single room or a double room?请问你想订单人间还是双人间？14. What kind of room would you like/prefer?请问您喜欢什么样的房间？15. Would you please tell me your full name, please?请问您的全名是？16. And your address, please?请问您的地址？17. May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是？May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？18. We have a single available for those dates.我们还有一些单人间可以接受预订在那个时间段。19. Its all right for the next week.下个星期没有问题。20. We do have a vacancy for those dates.那段时间我们可以接受预订21. Yes, you can have a room on Saturday.是的，星期六您可以订到房间。22. Im afraid we wont be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。23. Im sorry, but were fully booked for single rooms. Would you like to have a double one?很抱歉我们的单人间已经订满了，给您订双人间怎么样？24. Im sorry, but the hotel is full on that date.很抱歉，那天我们酒店的客房已经住满了。25. Im sorry, we dont have any room available for that week.很抱歉，我们那周的预订已经全满了。酒店英语口语中常见词汇有:replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线send a telegram(cable) 发电报long distance 长途电话elephone directory 电话簿call somebody up 打电话给某人cant hear somebody 听不见cant get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局The connection is bad. 听不清express telegram 加快电报special dispatch 专电registered fee 挂号邮资酒店工作实用英语句子介绍一、1) Good morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？2)What kind of room would you like to reserve?您想订哪种类型的房间? 3)A single room or a double room? 要单人间还是双人房间？4) For which dates do you want to book the rooms? 您想订哪几天的房间呢？5) What time will you be arriving? 您将在何时到达？6) May I know your name? 您能告诉我您的名字吗？7)How long will you be staying? 您将要住多久？8)Id like to confirm your reservation. 我要确认一下您的预订。9) Ill check the room availability. 我查查客房预订情况。10) You should pay a deposit of US$1000 beforehand. 您应预期付1000美元的定金。11)There is a 10 per cent discount. 10%的折扣。12)What kind of room would you be prefer? 您要什么样的房间？13) Have you got a booking? 您预订了吗？14)A single room or a double room? 要单人间还是双人房间？15) Well extend your reservation for you. 我们将会按您的要求作相应的更改。16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！ 17) Please dont leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step! 请走好！ 19) We wish you a pleasant journey. 祝您旅途愉快！ 20) Have a nice trip!一路平安！ 21) All the best!万事如意。 22) Take care!多保重！ 23) Good luck!祝您好运！ 24) Thank you (very much) 谢谢您（非常感谢）。 25) Thanks a lot.多谢。 26) Thank you for coming. 谢谢您的光临。 27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。 28) Im very grateful to you. 非常感谢您。 29) Its very kind of you. 谢谢，您真客气。 30) You are (most) welcome. 不用谢，不用客气。 31) Not at all.不用谢。 32) Dont mention it.不用谢。 33) My pleasure.(or with pleasure) 很高兴能为您服务。 34) Glad to be of service. 很高兴为您服务。 35) At your service.乐意为您效劳。 36) Im sorry.很抱歉。 37) Excuse me.对不起。 38) Im terribly sorry. Its my fault. 非常抱歉，那是我的过错。 39) Im awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 对不起，让您久等了。 41) Sorry to interrupt you. 对不起，打扰了。 42) Thats all right.这没什么。 43) It doesnt matter.没关系。 44) Never mind.不要紧，没关系。 45) Lets forget it.算了吧！ 46) What can I do for you? 我能为您干点什么？ 47) Can I help you? 48) 我能为您干点什么？ 49) Is there anything I can do for you? 有什么能为您效劳的吗？ 50) Just a moment, please. 请稍等一下。 51) Dont worry about it别担心。 52) I beg your pardon?(or Pardon?) 对不起，请再说一遍好吗？ 53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。 54) Who is speaking, please? 请问您是谁？（电话用语） 55) Ill switch you to Room 1120. 我马上给您接301房间。 56) What number are you calling? 请问对方什么电话号码。 57) Who would you like to talk to? 请问受话人姓名？ 58) Could you hold the line, please? 请（拿着话筒）稍等一会好吗？ 59) Here are come letters for you. 这是您的信。 60) What a shame!多可惜！ 61) Im sorry to hear that! 听到这事我很难过。 62) We are all sorry to hear of your illness.听说您病了都很担心。 63) There ,there, Now try not to get too upset about it. 好啦，不要为这事太烦恼了。 64) I wish you good health.祝您健康。 65) Let me wish you every success. 祝您一切顺利！ 66) Happy New Year!新年快乐！ 67) Merry Christmas!圣诞节快乐！ 68) Happy birthday to you! 祝您生日快乐！ 69) Congratulations!祝贺您！（恭喜） 70) My hearty congratulations! 衷心祝贺您！ 71) As you wish(or like) 随您的便。 72) Certainly.当然可以。 73) Of course.当然可以。 74) Go ahead and do what you like. 干吧，你喜欢干什么就干什么。 75) Im sorry, thats not allowed. 对不起，这是不允许的。 76) No, Im afraid not.不，恐怕不行。 77) Out of the question, Im afraid. 恐怕不可能。 78) Walk straight ahead.一直往前走。 79) Turn left(right).往左（右）转。 80) Go upstairs(downstairs). 上（下）楼。 81) Take the lift to the third floor. 乘电梯到三楼。 82) The lifts are in the lobby near the main entrance. 电梯间在大厅靠大门外。 83) The bellman will show you the way to the banquet hall. 大堂服务员将领您去宴会厅。 84) There is a washroom at the end of the corridor.洗手间在走廊尽头。 85) The post and cable service is opposite the bar. 邮电所在酒吧对面。 86) The bank is next to the shop. 银行在小卖部隔壁。 87) You can get your money changed at the cashiers desk. 你可以收银外兑换钱。 88) How much would you like to change?你要兑换多少呢？ 89) The rates of exchange are on the board there. 兑换率写在那这的黑板上。 90) There are some local products on sale here.这里出售一些地方产品。 91) Its sold by weight(yard, meter) 这个按重量（码，米）计价出售。 92) Sorry, its sold out. 对不起，卖完了。 93) How do you like this? 您看这个怎么样？ 94) What about that one? 你看那个好吗？ 95) Here is your change. 这是找您的钱。 96) Here is your receipt. 这是你的收据。 97) Air mail or ordinary mail? 是航空信还是平信？ 98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。 99) The travel agency in the hotel takes all kinds of booking. 饭店的旅行社代办各种预订票。 100) Please dont smoke here. 请不要在这里抽烟。酒店常用英语500句Part one : general expressions1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）2) How do you do? (- how do you do ?)您好！3) Hello (or hi )!您好！4) How is everything (with you )?（您的）一切都好吗？5) How are you getting on ( or along ) these days ?这几天过得怎么样？6) How are you ? (- Fine ,thank you .and you? )您的身体好吗？7) Glad (nice ) to see you .见到您很高兴。8) Welcome to our hotel.欢迎到我们的酒店来！9) Its nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。10) Good bye.(or bye-bye)再见！11) Good night.晚安（晚间告别用）12) Have a good rest.祝您休息好！13) See you later (tomorrow).以后（明天）见！14) Hope to see you again soon.希望不久再见到您！15) Have a good time.祝您过得愉快！16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17) Please dont leave anything behind.请不要遗忘你的东西。18) Mind (or watch) your step!请走好！19) We wish you a pleasant journey.祝您旅途愉快！20) Have a nice trip!一路平安！21) All the best!万事如意。22) Take care!多保重！23) Good luck!祝您好运！24) Thank you (very much)谢谢您（非常感谢）。25) Thanks a lot.多谢。26) Thank you for coming.谢谢您的光临。27) Thank you for staying in our hotel.感谢您在我们饭店下榻。28) Im very grateful to you.非常感谢您。29) Its very kind of you.谢谢，您真客气。30) You are (most) welcome.不用谢，不用客气。31) Not at all.不用谢。32) Dont mention it.不用谢。33) My pleasure.(or with pleasure)很高兴能为您服务。34) Glad to be of service.很高兴为您服务。35) At your service.乐意为您效劳。36) Im sorry.很抱歉。37) Excuse me.对不起。38) Im terribly sorry. Its my fault.非常抱歉，那是我的过错。39) Im awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。40) Sorry to have kept you waiting.对不起，让您久等了。41) Sorry to interrupt you.对不起，打扰了。42) Thats all right.这没什么。43) It doesnt matter.没关系。44) Never mind.不要紧，没关系。45) Lets forget it.算了吧！46) What can I do for you?我能为您干点什么？47) Can I help you?48) 我能为您干点什么？49) Is there anything I can do for you?有什么能为您效劳的吗？50) Just a moment, please.请稍等一下。51) Dont worry about it别担心。52) I beg your pardon?(or Pardon?)对不起，请再说一遍好吗？53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。54) Who is speaking, please?请问您是谁？（电话用语）55) Ill switch you to Room 1120.我马上给您接301房间。56) What number are you calling?请问对方什么电话号码。57) Who would you like to talk to?请问受话人姓名？58) Could you hold the line, please?请（拿着话筒）稍等一会好吗？59) Here are come letters for you.这是您的信。60) What a shame!多可惜！61) Im sorry to hear that!听到这事我很难过。62) We are all sorry to hear of your illness.听说您病了都很担心。63) There ,there, Now try not to get too upset about it.好啦，不要为这事太烦恼了。64) I wish you good health.祝您健康。65) Let me wish you every success.祝您一切顺利！66) Happy New Year!新年快乐！67) Merry Christmas!圣诞节快乐！68) Happy birthday to you!祝您生日快乐！69) Congratulations!祝贺您！（恭喜）70) My hearty congratulations!衷心祝贺您！71) As you wish(or like)随您的便。72) Certainly.当然可以。73) Of course.当然可以。74) Go ahead and do what you like.干吧，你喜欢干什么就干什么。75) Im sorry, thats not allowed.对不起，这是不允许的。76) No, Im afraid not.不，恐怕不行。77) Out of the question, Im afraid.恐怕不可能。78) Walk straight ahead.一直往前走。79) Turn left(right).往左（右）转。80) Go upstairs(downstairs).上（下）楼。81) Take the lift to the third floor.乘电梯到三楼。82) The lifts are in the lobby near the main entrance.电梯间在大厅靠大门外。83) The bellman will show you the way to the banquet hall.大堂服务员将领您去宴会厅。84) There is a washroom at the end of the corridor.洗手间在走廊尽头。85) The post and cable service is opposite the bar.邮电所在酒吧对面。86) The bank is next to the shop.银行在小卖部隔壁。87) You can get your money changed at the cashiers desk.你可以收银外兑换钱。88) How much would you like to change?你要兑换多少呢？89) The rates of exchange are on the board there.兑换率写在那这的黑板上。90) There are some local products on sale here.这里出售一些地方产品。91) Its sold by weight(yard, meter)这个按重量（码，米）计价出售。92) Sorry, its sold out.对不起，卖完了。93) How do you like this?您看这个怎么样？94) What about that one?你看那个好吗？95) Here is your change.这是找您的钱。96) Here is your receipt.这是你的收据。97) Air mail or ordinary mail?是航空信还是平信？98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。99) The travel agency in the hotel takes all kinds of booking.饭店的旅行社代办各种预订票。100) Please dont smoke here.请不要在这里抽烟。Part two: reception &housekeeping service第二部分：总台及客房服务。101) What kind of room would you like (or prefer)?您希望要什么样的房间？102) Do you want a single room or a double room?你想要单人房还是双人房？103) Would you like a room with bath or shower?您想要浴缸的还是淋浴的房间？104) How long do you plan to stay here?你打算住多久？105) For how many nights你要住几个晚上？106) How many people are there in your party?你们一起有几个人？107) I can book you a single room with shower for the 26th.我可以为您在26日订一个带淋浴的单人间。108) What time will you be arriving?您将何时到达？109) Unfortunately, we are fully booked for the 21st遗憾的是21日的客房全部订满。110) We wont be able to guarantee you a room for May 6th .我们不能保证5月6日给您一个房间。111) For a single room the price would be 35 dollars单人房的价格是35美元。112) There is a small charge of 25 cents a day extra.每天要收25美分附加费。113) Theres a reduction for children.儿童可以减价。114) Could you fill in this form, please?请填写这份表格。115) Could you sign your name,please?请签上您的姓名。116) Give me your passport,please,We need it for registration.请把护照给我，我们登记时需要。117) Have you got any identification?你有身份证吗？118) May I see your passport,please?请把护照给我。119) Would you please complete this registration form?请您填写这张登记表好吗？120) Whats your occupation,please?请问您的职业？121) Whats your nationality, please?请问您的国籍？122) Whats your address in your native country,please?请问您在本国的住址？123) Your room number is 246 on the second floor.服务台常用词汇management 经营、管理market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房per thousand 千分之spare (形)多余的postpone (动)延期cancel (动)取消travellers cheque旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房per cent 百分之reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话cant put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。The line is busy(engaged) 占线。send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人cant hear somebody 听不见cant get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局The connection is bad. 听不清。express telegram 加快电报special despatch 专电registered fee 挂号邮资postcard 明信片客房设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关venetian blind百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting_room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器