管理英语3单元自测7答案.doc

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题目: How is everything going? _, weve been quite busy this month and theres been quite a lot of progress since the last inspection.答案:As you can see题目: Id like to take a look first at those structural support beams that were going to be put in place on the second floor._, heres your jacket and helmet, and youd better put on these boots as well its our site policy.答案:Certainly题目:_ about it now?Every time a customer has complained weve followed our store policy and offered them an exchange or a full refund.答案:Whats being done题目:I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.Right, of course._ _答案:Ill get on it right away.题目:Whats the latest situation with all these customer complaints weve been receiving?_ _the quality of the material has not always been up to standard.答案:Im afraid题目:A Chinese company is going to _ over the well-known Japanese company TOSHIBA Corporation.答案:take题目:Apple almost lost its dominance in thesmartphone market _ it became clear that it was difficult to make a call using the much expected iPhone 4.答案:when题目:Im going to have a _ with Mark about this issue tomorrow.答案:word题目:Lets go _ the reports on the latest work.答案:over题目:Not only _ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.答案:were题目:Our new school building is _ construction.答案:under题目:Proper controls that should _ developed as part of routine safety procedures were not in place.答案:have been题目:The products of this company are always _ to standard, they have very strict quality control process.答案:up题目:Then the situation _ worse by human error because of the lack of proper training.答案:was made题目:Unluckily, some Quality Management System failures _ headlines.答案:do make二、翻译子问题 1:C; 子问题 2:A; 子问题 3:B; 子问题 4:C; 子问题 5:B二、听力理解 点击听对话录音,根据对话内容判断正误(每题10分)。TASK4_TEST.MP3子问题 1:F; 子问题 2:F; 子问题 3:T; 子问题 4:T; 子问题 5:T二、听力理解 听对话录音,根据对话内容,找出“COLUMN A”中的各方是如何应对产品质量问题的(每题10分)。TASK3_TEST.MP3子问题 1:Making complaints to the store; 子问题 2:Offering customers an exchange or a full refund; 子问题 3:Talking to the supplier; 子问题 4:Trying to understand and solve the problem; 子问题 5:Reporting the quality problem to the manager二、听力理解 听对话录音,根据对话内容完成下方题目(每题10分)。TASK3_TEST.MP3。子问题 1:B; 子问题 2:A; 子问题 3:B; 子问题 4:C; 子问题 5:C二、完型填空(每空10分)。操作提示:通过题目中的下拉选项框选择恰当的词语补全填空。子问题 1:comprehensive; 子问题 2:through; 子问题 3:or; 子问题 4:including; 子问题 5:from二、阅读理解 阅读下面的文章,根据文章内容判断文章后的句子是正确(T)还是错误(F)。子问题 1:T; 子问题 2:F; 子问题 3:T; 子问题 4:F; 子问题 5:T二、阅读理解 阅读下面的文章,根据文章内容选择题目答案。(每题10分)子问题 1:C; 子问题 2:C; 子问题 3:A; 子问题 4:C; 子问题 5:B
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