高三写作专练-投诉信.ppt

高三写作专题 Aletterofcomplaint Aletterofgratitude apology ALetterofComplaint 内容投诉信通常包括 说明投诉的原因并表示遗憾 实事求是地阐述问题发生的经过 切忌夸大其词 指出问题引起的后果 提出批评及处理意见 或敦促对方采取措施 或提出所希望的赔偿以及补救方式 语气投诉信时语气要冷静 郑重 克制 不必过于礼貌 但也要就事论事 不能进行人身攻击 同时 在描述问题时尽量采用被动句式 使描述更加客观合理 策略投诉信的写作策略Writingprocedure 说明投诉问题一 描述具体情况一 期待解决方案complainv complaintn Practice TopicSentenceTranslation 1 我写信是要投诉你们餐厅服务差 Iamwritingtocomplainaboutthepoorserviceinyourrestaurant 2 我写信是要投诉你们公司产品质量差 并要求你们尽快解决问题 Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible 3 我写信是告诉你们我不满意在你网站上购买的鞋子 IamwritingtoinformyouthatIamnotsatisfiedwiththeshoesboughtonyourwebsite Practice PassageCompletion 请根据括号给出的中文提示填空 DearSir Madam IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage andI mwritingtoexpressmyunhappinesswithyourprogram ItookpartintheprograminordertoimprovemyEnglishbut 1 使我失望的是 thereweretoomanystudentsinaclass inwhichcasestudentswerenotabletopractisealot Moreover 2 课程内容简单 话题不够新颖 sothatstudents interestinEnglishcouldnotbearoused 3 更为糟糕的是 nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant whichwas30minutesaway Itwasoncesaidinyouradthat 4 学生可以参加丰富的社会实践活动 butbadmintonwastheonlyactivityorganized YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease 5 请在此处合理地提出你的赔偿要求 orIshallbeforcedtotakethematterfurther Yours LiHua tomydisappointment Worsestill thecoursewassimpleandthetopicswerenotfreshenough studentscouldbeprovidedwithmanychancestoenjoysocialpractice givehalfofmymoneyback ASample 产品投诉 Theearphonesarecomfortablebutitisapitythatthewireisalittletooshort ItworkedwelluntillastweekwhentheLCDjustrefusedtodisplayanythingfromtimetotimeandIfailedtosetthecolorsanymore ItusedsomuchenergythatIhadtoconstantlychangebatteriesandcouldnotplaymusicdownloadedfromtheInternetrecently Inaddition yourshopassistantwasveryrudewhenIaskedtoexchangeforanotheronetwodaysago Iwouldlikeyourcompanytoexchangetheproductandmakeanapologytome 投诉信开头 结尾常用句式和套话 1 投诉信开头常用句式和套话 Iamwritingtocomplain makeacomplaintabout that Iamwritingtoexpressmydissatisfaction disappointmentabout Iammostreluctanttocomplain Ifeelbadtotroubleyou butIamafraidIhavetomakeacomplaintabout Iwishtodrawyourattentiontotheproblem fault thatIbought 2 投诉信结尾常用句式和套话 Itrustyouwilltakemycomplainsseriouslyand Iunderstandyouwillgiveimmediateattentiontothismatter Iwouldliketohavethismattersettledbytheendof Franklyspeaking Iamnotpreparedtoputupwiththesituationanymore Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution Iwillreservemyrighttotakelegalaction Iwouldappreciateit begratefulifyoucould ALetterofComplaintUsefulexpressions I mwritingtoexpressmydissatisfactionwith Iamwritingtocomplainabout Foronething Foranother Therefore Iwishtoexchangeitforanother orIdeclarearefund UnlessIreceiveapositivereplywithinthenextthreeweeks Iintendtotakefurtheraction IhavebeenincontactwithmylawyerinordertoaskforadviceandhehasrecommendedtakinglegalactionifIdon tgetfullsatisfaction Ihopeyoucanlookintothismatterandgivemeareplysoon Iamlookingforwardtoapromptreplyfromyou Iunderstandyouwillgiveimmediateattentiontothismatter Iwouldliketohavethismattersettledbytheendof Iwillgreatlyappreciateitifyoucansettlethematterassoonaspossible 模版参考 投诉信 Dear Iam 自我介绍 IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout Thereasonformydissatisfactionis 总体介绍 Inthefirstplace 抱怨的第一个方面 Inaddition 抱怨的第二个方面 Underthesecircumstances Ifindit 感觉 to 抱怨的方面给你带来的后果 Iappreciateitverymuchifyoucould 提出建议和请求 preferably 进一步的要求 andIwouldliketohavethismattersettledby 设定解决事情最后期限 ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply 基础写作 投诉信 假定你是李华 你新买的某外国品牌iPhone5s出了故障 现在你写信到其公司反映问题 写作内容 1 购买日期 上个月2 故障 一周前屏幕 screen 坏了 看不见显示内容3 已跟当地销售商家投诉 但其不能解决4 要求 更换一台新的 如不行则要求退货 拿回货款 1 购买日期 上个月IboughtaniPhone5sfromyourcompanylastmonth 2 故障 一周前屏幕 screen 坏了 看不见显示内容Aweekagosomethingwentwrongwiththescreen onwhichnothingcanbedisplayed 3 已跟当地销售商家投诉 但其不能解决I vecomplainedtothelocalsalesagencyaboutthecase buttheycan tsolveit 4 要求 更换一台新的 如不行则要求退货 拿回货款Irequestthatyou should change exchangeitforanewone orgivemymoneyback IboughtaniPhone5sfromyourcompanylastmonth Aweekagosomethingwentwrongwiththescreen onwhichnothingcanbedisplayed I vecomplainedtothelocalsalesagencyaboutthecase buttheycan tsolveit Irequestthatyouchangeitforanewone orgivemymoneyback Itreallybroughtmepleasureatthebeginning IboughtaniPhone5sfromyourcompanylastmonth Itreallybroughtmepleasureatthebeginning ButunfortunatelyAweekagosomethingwentwrongwiththescreen onwhichnothingcanbedisplayed I vecomplainedtothelocalsalesagencyaboutthecase buttheycan tsolveit ThereforeIstronglyrequestthatyouchangeitforanewone orgivememymoneyback Lastmonth IboughtaniPhone5sfromyourcompany Itreallybroughtmepleasureatthebeginning Lastmonth IboughtaniPhone5sfromyourcompany Itreallybroughtmepleasureatthebeginning ButunfortunatelyAweekagosomethingwentwrongwiththescreen onwhichnothingcanbedisplayed I vecomplainedtothelocalsalesagencyaboutthecase buttheycan tsolveit ThereforeIstronglyrequestthatyouchangeitforanewone orgivememymoneyback DearSirorMadam Thanksforyourattention I mwritingtocomplainaboutyourproduct Iamlookingforwardtoyourreply LiHua AnUpgradedVersion DearSirorMadam Thanksforyourattention I mwritingtocomplainaboutyourproduct Lastmonth Ipurchasedaniphone5sproducedbyyourcompany whichactuallybroughtmesomeenjoyment ButUnfortunately lastweeksomethingwentwrongwiththescreen onwhichIcan tseeanythingatallnow Worsestill forthesakeoftheproblem ImadeatriptotheshopwhereIboughtit onlytocomebackdisappointed Consequently Ihavenochoicetomakebutwritetoyouforassistance It smyhopethatyouwouldchangeitforabrand newoneorrefundmethepurchasemoney Iamlookingforwardtoyourearlyreply LiHua Errorsinyourcomposition BasicWriting Errorsinyourcomposition Basicwriting 1 Thanksyouforyourattention Thankyouforyourattention Thanksforyourattention 2 Itsscreenbrokedownaweekbefore Itsscreenbrokedownaweekago 3 Ihavecomplaintaboutthistothelocalstore Ihavecomplainedaboutthistothelocalstore 4 Ihavedeliveredmycomplaintothelocalsaler Ihavedeliveredmycomplainttothelocalseller 5 Idemandtochangethebrokeniphoneintoanewone Idemandyouchangethebrokeniphoneforanewone 投诉信 iphone5APossibleVersion DearSirorMadam Thanksforyourattention I mwritingtocomplainaboutyourproduct Lastmonth Iboughtaniphone5thatyourcompanymadeanditbroughtmesomepleasure Butlastweek IfoundsomethingwrongwiththescreenandIcan tseeanythingonit Ihavecomplainedaboutthistotheshopwhichsoldmethisiphone5 buttheycouldn tdoanythingaboutit IhadnochoiceandIamaskingyouforhelp Ihopeyoucangetmeanewoneorreturnmymoneytome Iamlookingforwardtoyourearlyreply LiHua 投诉信 iphone5AUpgradedVersion DearSirorMadam Thanksforyourattention I mwritingtocomplainaboutyourproduct Lastmonth Ipurchasedaniphone5producedbyyourcompany whichactuallybroughtmesomeenjoyment Unfortunately lastweek somethingwrongwiththescreen onwhichIcan tseeanythingatallnow Worsestill forthesakeoftheproblem ImadeatriptotheshopwhereIboughtit onlytocomebackdisappointed Consequently Ihavenochoicetomakebutwritetoyourcompanyforassistance It smyhopethatyouwouldexchangeforabrand newoneorrefundmethepurchasemoney Iamlookingforwardtoyourearlyreply LiHua 巩固练习1 投诉信 网上购物 假设你叫李华 最近在某英文购物网站上购买了一双鞋子 但出现了一些问题 写作内容 请给网站写一封投诉信 包括以下内容 1 写信的目的 2 投诉内容 要求 重新邮寄或退款 询问 若寄回 谁承担寄费 写作要求 只能使用5个句子表达全部内容 信的开头和结尾已给出 不计入句子总数 DearSir Thankyouforyourconsideration Yourssincerely LiHua 例题导写 1 划分信息 统筹全文 可把五句话信息划分如下 1 写信目的 2 申购情况 3 实际情况 4 要求 5 询问 2 突破难点 正确翻译 请翻译 1 在你的网站上 2 投诉 3 从 购买 4 一双九码的鞋子 5 寄回 6 为 付款 7 邮费8 给某人退款 某人获得退款9 申购情况和实际情况的对比 我订购的是 但我收到的是 1 onyourwebsite2 complainabout 3 purchase buysth from 4 apairofsize nineshoes apairofshoesofsizenine5 send post back6 payfor 7 postage8 givesb arefund getone srefund9 WhatIorderedwas butIreceived Onepossibleversion Dearsir I mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite WhatIorderedwasapairofblacksize nineshoesbutIreceivedapairofwhite size 8 5shoesinstead Worsestill therewasaten daydelayindeliveringmyshoes whichshouldhavebeenreceivedonApril10 Fortheabovereasons Idemandeitheranewpairofblacksize nineshoesbepostedtomeimmediatelyorIbegivenafullrefund Also ifIsendbackthewrongshoes willyourcompanypayforthepostage Thankyouforyourconsideration 巩固练习2 投诉信 旅行团 你参加了某旅行社组织安排的云南六天游 以下是旅行社广告宣传与你参团后实际情况的对比 写作内容 请给旅行社写一封投诉信 内容包括 1 写信的目的 2 行程安排 酒店住宿旅游广告宣传与实际情况的对比 3 要求退回30 团费 否则将采取进一步行动 参考范文 DearSir I mwritingtocomplainaboutthesix daytriptoYunnanorganizedbyyourtravelagency Asitwaspromisedinyouradvertisement wewouldvisittenfamoushistoricalattractionsofthelocalplace However weonlyvisitedeightplacesofinterest tiredoftheboringjourneyaswell Besides itwasclaimedthatwewouldenjoythestayinafive starhotelwhichwaswellfurnished buttoourdisappointment wewerearrangedtostayinapoorlyequippedhotelwithnohotwatersupply Pleasegive30 ofmymoneyback orIshallbeforcedtotakefurtheractionifIdon tgetfullsatisfaction