资源描述
Answering a general-question call,2.2 Indirect answers,Contents,What do you say when answering a general-question call?,确认无故障存在,自报家门,听取客户的需要,尝试简单讲解,建议参考用户手册,建议查阅在线常见问题列表,Receiving the needs 听取客户的需要,have no idea,to access the Internet,install on ,have no clue at all,office software,a copy of,Analyzing the questions 分析问题,Do you have any problem with ?,there is nothing wrong.,network adapter,or something,Referring to a User Manual 建议查询用户手册,read our User Manuals,network operations,the fundamentals,detailed explanations,I would advise you to do,There are in ,Referring to an online FAQ 建议查询在线常见问题列表,FAQs,Frequently Asked Questions,The whole process,visit,log on to your email account,www dot generalcomputers dot com,Try installing the software,尝试在电脑上安装办公系统软件 Try installing the Office system on your computer,CD,CD-ROM,setup program,software,Insert into ,Run ,Install on,本节专业词汇,access the Internet 访问网络 turn on the computer 打开电脑 move the cursor 移动光标 office software 办公软件 network adapter 网卡 power button 电源开关 电源按钮 mouse 鼠标 network operations 网络操作 User Manuals 用户手册 FAQ 常见问题 log on 登录 dot 点 CD 光盘 CD-ROM 光驱 setup program 安装程序,Referring to an online FAQ 建议查询在线常见问题列表,A: Adobe systems.Can I help you? B：I have no idea how to access the Internet. A：Do you have any problem with the network adapter? B: No, there is nothing wrong A：Please visit www.Adobe ,log on to your email account. A: Please read our FAQs on the website。 A：It has enough picture to explain the whole process.,Referring to a User Manual 建议查询用户手册,A: Adobe systems Technical Support department. What can I do for you? B: I want to install a set of office software on the computer. B:I have on clue at all what should I do. A: I would advise you to read our User Manuals if you want to know the fundamentals of network operations .,installing the software 尝试在电脑上安装办公系统软件,Try installing the Office system on your computer Insert CD into CD-ROM,run the setup program,install software on your computer.,Oral practice,Hello, MySQL Network. May I help you? As a technical support of MySQL, I would recommend you to contact the technical support of PHP. Or, you can find some tutorials or FAQ on the web. Anytime. Have a nice day.,Dictation A,General Computers Customer Service laptop computer operating system get help local support center That sounds nice this great advice Anytime,Check the answer,Dictation B,Can I help you? have some problems Do you mean that access I got it contact tutorials guides,Check the answer,Summary,THE END,策 划： 张宏岩 张 翼 制作人员： 大连东软信息学院英语系 ： 张 翼 杨 毅 李国际 李 黎 杨晓轩 孙建军 审 校：王慧玉,
展开阅读全文