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最新国家开放大学管理英语（2）形成性考核册参考资料管理英语（2）是国家开放大学2017年春季新开的课程之一，对国家开放大学的管理专业学生进行统一考试。该资料对学生完成学习任务起着一定的辅助作用。本文库还有国家开放大学其他课程的参考资料，可以参考。作业1一、交际用语 （共计 10 分，每小题 2 分）1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。1. - I was worried about my math, but Mr. White gave me an A.- .A. Thats an easy course. B. Congratulations!C. Mr. White is very good.2. - Hi, Helen, Ill have an interview tomorrow. Im afraid I cant make it. - .A. Sure, you can. Take it easy.B. Im sorry to hear that.C. Thats all right.3. 一 Should I leave earlier tomorrow morning? - .A. Yes, its better to leave earlier to avoid the morning traffic.B. Yes, you will.C. No, you wont.4. 一 How do you think of the theme of our event?- .A. Its pretty good.B. I feel so sorry about that.C. Id like to have some tea.5.- .一 It will be held on the 3rd floor of Shakiraton Hotel.A. When will you give a speech?B. Does your speech still go on?C. What is the address of your speech?二、词汇与结构（ 共计 30 分，每小题 2 分）6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。6. He was alwaysin sharing his enormous knowledge.A. generousB. generation C. generate7. His action is alwayswith his words.A. constantB. continuousC. consistent8. - Can you go skating with us this afternoon?一 Sorry， I cant. Itake care of my little sister at home.A. couldB. mayC. have to9. - Whose textbook is this?- ItJohns. It has his name on it.A. cant beB. must beC. might be10. Im writing toa position as a computer engineer in your company.A. thank forB. wait forC. apply for11. You can try these methods to keep your interview anxietycontrol.A. underB. onC. with12.a company really wants is a candidatehas the right skills.A. What .thatB. That.whatC. That.that13. These tips may help you avoidbad employees for your company.A. to hireB. hiringC. hire14. Write the telephone number downyou forget.A. on caseB. in caseC. under case15. Does his absenceto your work?A. make a difference B. take all the creditC. bring about16. American young people would ratheradvice from strangers.A. getB. gettingC. got17. you prepare cross training plans, you need to consider both the company benefits and the employee benefits.A. AlthoughB. Even ifC. As18. The success of our event isto the sponsor.A. relatedB. based C. intended19. Your long-term success in event planning will be based the experience you had.A. toB. onC. of20. the feedback is very helpful for planning future meetings and events.A. GetB. Getting C. To get三、阅读理解（共 40 分，每小题 4 分）21-25 题：阅读下列短文，从 A,B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。Passage 1PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents.Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what shell do or say when she meets them.Mark has a degree similar to Elaines, and has just been hired by Gooseneck. On his first day, he learns that his job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when hes on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.Which situation would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work youre going to do?21. What are PPHC and Gooseneck?A. They are two companies that do similar business.B. They are two organizations that do different community work.C. They are two organizations that do similar community work.22. Which degree does Elaine have?A. Psychology degree.B. Physiology degree.C. Sociology degree.23. Which of the following statements is true according to the passage?A. Elaine has done this type of community work so her organization doesnt provide staff training.B. Mark has a clear idea of his job after the training.C. Mark knows his training comes to an end.24. How is Mark trained to be prepared for his work?A. Mark spends two days on family visits with experienced staff members and discuss with them.B. Mark role-plays some situations with other staff members and gets some direct instruction from them.C. Both A and B.25. What is the main idea of the passage?A. The importance of training.B. Different training ways.C. Elaines and Marks work experience.26-30 题：请根据短文内窑判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在题前括号内。Passage 2Hiring the right employee is a challenging process for a company. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale. A good hire, however, pays you back in employee productivity, successful employment relationship, and business culture enhancement. Here are certain rules that you can use to select the right employee.Design an effective advertisement. A clearly targeted ad. attracts qualified candidates and discourages others. You can make your ad. More effective with a precise and specific job description.Ask the right job interview questions. The purpose of the interview is to find out if the candidate is a strong fit to your business. By using a sequence of particularly designed questions, you are able to get a true picture of your potential employee.Check backgrounds and references. Background checking helps you reduce risks and improve the overall quality of hire. You need to verify that all the presented credentials, skills, and experience are actually possessed by your candidate.( F ) 26. Hiring the wrong employee is expensive, costly to a company, and time consuming.( F ) 27. A company has to spend a lot of money hiring a right employee.( F ) 28. An advertisement with a clear target will make all candidates lose courage.( T ) 29. Well designed interview questions can help you know more about the candidates.( T ) 30. Work experience is one of the primary things for an employer to verify in background checking.四、翻译（ 共计 20 分，每小题 4 分）31-35 题：选择正确的译文，并将答案序号骂在题前括号内。31. A true friend is someone who reaches for your hand and touches your heart.A. 一个真实的朋友就是能伸出他的手触碰你心灵的人。 B. 一个真实的朋友就是能伸出他的手理解你心灵的人。 C. 真正的朋友是一个可以援手帮助并感动你心扉的人。32. The old saying “practice makes perfect” applies to interviewing too.A. 古话“曲不离口”也适用于招聘。B. 古话“熟能生巧”对面试准备也是适用的。C. 在申请面试资格时我们常常用到古话“熟能生巧”。33. We cant possibly get the work done by October.A. 十月份前我们不可能做完这项工作。B. 十月份前我们不可能做这项工作。C. 十月份后我们不可能做完这项工作。34. They have disagreement on the plan of celebrating the founding of the community.A. 他们对公司的成立资金都有不同意见。B. 他们对庆祝公司成立的方案有异议。C. 他们为了庆祝公司成立的方案而争吵。35. This involves identifying the high-level reasoning behind your intentions for the event.A. 这也包含了此次活动的主要目 的和意义。B. 这些都是用来识别此次活动与其他不同活动的主要区别。C. 这就包括了弄明白你举办此次活动目的背后的高层次的推理。作业2一、交际用语 ( 共计 10 分，每小题 2 分）1-5题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。1. - Would you mind filling the questionnaire for me? - .A. No problem. Just give me your questionnaire.B. Sorry I cant go there.C. I really appreciate that.2. - Can you stay here longer?- but I have to be back tomorrow.A. Id love to,B. No, thank you,C. Im afraid not,3. - Why do you look unhappy. Whats the matter? - .A. Im satisfied with the good performance of the radio Ive just bought.B. Im glad to have bought this radio at such a price.C. Im rather disappointed with the poor quality of the radio Ive just bought.4. - Good morning, Sunshine Community Center ! May I help you? - .A. Id like to book one air ticket.B. Im glad to introduce myself to you.C. I need a plumber to repair the water pipe in my kitchen.5. 一 Hello, is that service center? The elevator of our apartment doesnt work. - .A. Oh, I dont know whats wrong with it.B. Sorry，I11 have it checked out at once.C. OK, I see. 二、词汇与结构（ 共计 30 分，每小题 2 分）6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。6. You need tothose questionnaire papers for your company.A. hand outB. hand inC. hand on7. Questionnaires are not suitablesome people.A. inB. for C. with8. Where are you used tovegetables?A. buyB. boughtC. buying9. Customersrefuse to filling the questionnaire are not permitted to buy the product .A. what B. which C. Who10. The musiclike the singing of a bird.A. hears B. listens C. sounds11. I like cooking for my friends infree time.A. meB. myC. mine12. Youd better have your hairbefore going to your friends wedding.A. cutting B. cut C. to cut13. Her article isin her class.A. better B. wellC. the best14. We feelwith the inconvenience the service center brought us.A. disappointedB. worriedC. surprised15. Our workers have been checking the heating system since you called us. Iyou it will perform well soon.A. argueB. affectC. assure16. I dont know . I just arrived here two minutes ago.A. whats going onB. how is going onC. who is going on17. Theysince last night. They are about to finish the work.A. are cleaning the systemB. have been cleaning the systemC. had cleaned the system18. Im confident in these as long as wethe needs of the community residents and improve our service quality.A. keep an eye onB. keep an eye atC. keep eyes on19. We have toour annual work report to the manager next week.A. hand inB. hand outC. hands up20. the fog, we should have reached the annual meeting site on time.A. Because ofB. In spite ofC. But for三、阅读理解（共 40 分，每小题 4 分）21-25 题：阅读下列短文，从 A、B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。Passage 1Questionnaires can be a simple way to get to know your audiences opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.Keep Your Questionnaire Simple and Visually AttractiveKeep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read.Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.White space: Ensure that there is space between questions and sections and dont make margins too small.Keep Questions Brief and Easy to UnderstandBe brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants wont find it difficult to fill in the questionnaire.Make Sure Questions Are In the Right OrderYou should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.Use Open-Ended Questions ProperlyOpen-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.In a word, taking the time to develop a well-designed and participant “friendly questionnaire will give you useful data that can help you make the right decisions.21. The questionnaire contains following elements except ？A. testB. paragraphC. address22. In order to keep your questionnaire visually attractive, you should .A. choose different font styles in a questionnaireB. write long paragraphs instead of short onesC. leave enough space between questions and sections23. You should start your questionnaire with questions and then move to ones.A. general, specificB. specific, generalC. short, long24. What could be the best title for this passage?A. Designing an Effective Questionnaire.B. Questionnaire is the best way to collect data from many people.C. Questionnaire benefits our life.25. Which of the following statements is NOT true?A. Questionnaire design skills can be learned in a short time.B. Open-ended questions cannot provide more detailed inform better not use too many open-ended questions in one questionnaire.C. Its worth taking the time to develop a well-designed and participant-friendly questionnaire.26-30 题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F,并将答案写在题前括号内。Passage 2An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the companys business scope, recent situation and future development. The main parts of an annual report usually include chairmans letter, operation analysis and financial statements.Chairmans LetterUsually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.Operation AnalysisThe operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.Financial StatementsThe financial statements are very important for an annual report. People can know the companys performance in the past from the statements. It usually three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.( T ) 26. An annual report of a company provides some information about its business performance for certain people.( F ) 27. People can know everything of the company from the annual report.( T ) 28. An annual report usually includes chairmans letter, financial statements and operation analysis.( F ) 29. A chairmans letter should include the strategic direction moving forward.( T ) 30. This passage is mainly about the main parts of an annual report.四、翻译（ 共计 20 分，每小题 4 分）31-35 题：选择正确的译文，并将答案序号写在题前括号内。31. A new food market will be built in our community next month.A. 下个月我们社区就已经建了一个新的食物市场。B. 我们社区正在建一个新的菜市场。C. 下个月我们社区将新建一个菜市场。32. On the last day of the old year, there is a family dinner.A. 在老年人生命中的最后一段日子里，通常有一顿家庭餐。B. 在即将过去的一年中的最后一天，会有一次家庭聚餐。C. 在过去的日子里，经常有家庭聚餐。33. You will do everything within your power to try and resolve the situation.A. 你会在权利范围内尽一切努力解决问题。 B. 你会在意志范围内尽一切努力解决问题。 C. 你会在力量范围内尽一切努力解决问题。34. To communicate precisely what you want to say, you have to frequently need to define key words.A. 要简明扼要地表达本意，就必须不断定义关键词。B. 只要定义频繁出现的关键词就能准确传达本意。 C. 要准确表达你的本意，就必须不断定义关键词。35. I think what should be done is to create more job opportunities for students.A. 我认为我们更需要为学生们创造更多的工作机会。B. 我认为我们将来要给学生们更多机会。C. 我认为我们已经给了学生们更多的工作机会。作业3一、交际用语 （ 共计 10 分，每小题 2 分）1-5 题：选择正确的语句完成下列对话，并将答案序号写在题前括号内。1. - Im terribly sorry that Ive spilled some coffee on the table. - .A. I dont care.B. It doesnt matter.C. Dont be sorry2. - What starting salary do you expect? - .A. Id like to start on Monday next week.B. I expect to get a salary increase.C. Id like to start at 5,000 a month.3. - Any suggestions for the project? - .A. I need your advice on it.B. I advise you to put more hands in this project.C. Thanks for your suggestions.4. - Our company is doing a customer service questionnaire. May I take you a moment? - .A. It doesnt matterB. By all means.C. I have no idea.5. - I am sorry. Now what were we talking about? - .A. Never mind.B. I dont remember, either.C. You were saying that you used to be a teacher.二、词汇与结构（ 共计 30 分，每小题 2 分）6-20 题：阅读下面的句子，从 A,B、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在题前括号内。6. One day, our dreams willreality.A. turn outB. turn intoC. turn away7. He says what he thinks and does what he wants to do， other peoples feelings.A. according toB. regardless of C. because of8. We should take the degreeaccount when we recruit a new secretary.A. withB. intoC. of9. The candidate should dress in a manner that is appropriate to the positionhe is applying.A. for whichB. whichC. that10. Participants havethe Productivity Analysis Worksheet. A. completingB. been completedC. completed11. How many players does a baseball team ?A. consist ofB. be responsible forC. set out12. This involvesthe high-level reasoning behind your intentions for the event.A. identifyB. identifiedC. identifying13. We should keep in mind the feedback is very helpful for planning future meetings and events.A. what B. that C. when14. The investor should be aware of the limitations of the financial statement analysis the annual report.A. based onB. basing onC. base on15. Under no circumstanceto tell lies to the public.A. the companies are allowedB. are the companies allowedC. the companies will allow16. The more information you can get， in your field.A. the more competitive will you beB. you will be the more competitiveC. the more competitive you will be17. Wei t very much that youve come to give us a timely ride. Otherwise we would miss the train.A. appreciate B. expect C. promise18. I would rather two weeks earlier.A. you should come here B. you came here C. you had come here19. face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.A. Compared to B. Comparing C. Compare20. Our company willthe customerssuggestions.A. respond B. responding to C. respond to三、阅读理解（共 40 分，每小题 4 分）21-25 题：阅读下列短文，从 A,B、C 三个选项中选出一个正确答案，并将答案序号写在题前括号内。Passage 1Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself
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