酒店客房部FL新员工培训表(中英文)

客房部楼层、文员新员工培训表 NAME姓名DEPT/SECTION部别POSITION职位ID NO工号COMMENCING DATE入店日期The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容:1Groomingbody language仪容仪表/形体语言28Maintainment procedure报修程序2Hotel knowledge酒店就知应会29Personalized service training个性化服务培训3Room kindsset up standar interduce 客房房型及物品标配介绍30Send newspaper procedure派送报纸程序4Sign inout签到签退31Difficulty emergency handle疑难突发事件处理5Bed making practice铺床练习32Handle DND请勿打扰处理6Cleaning VDVD房打扫33Morning call叫醒服务7Toilet cleaning卫生间打扫34Turn-down service夜床服务8Wipe dusting of VCVC房抹尘35Exception handling其他异常处理9How to fill in job order如何填写工作单36Check uniformmake up如何检查制服及仪容仪表10Operation trolley use工作车使用37How to have a meeting如何开会11Key management客房部钥匙管理38Public area sanitary inspection standard 公共区域卫生检查标准12Control Communication tools通讯工具的控制39Check room state检查房态13How to take telephone如何接听电话40Check room检查房间14Key management住房部钥匙管理41Psychology of hotel trade从事酒店行业的心态15SOP工作程序42Hospitality Way聚丰圆待客之道16Cleaning chemical use清洁药剂使用43Telephone etiquette manners电话礼仪及礼貌用语17Dust collector knowledge 吸尘器知识44Hotel knowledge and telephone number酒店应知应会及电话号码18Public area cleaning in the floor楼层公共区保洁45Job Description/Responsibilities房务中心文员岗位职责19Cleaning else 其他清洁46Store keeper ob Description仓库管理员职责20How to come into room如何进入房间47West soft operation西软操作21Check out查退房48Telephone number connect电话交接本22Open door procedure开门程序48Inter-communication of HK客房部内部沟通23Handle goods of guest leave遗留物品的处理50Service procedure服务程序24Rent goods租借物品51Handle document文档处理25Laundry service洗衣服务52Handle emergency突发事件应变处理26Mini-bar motion迷你吧动作5327Basic service基本对客服务54JOB ORIENTATION 工作描述Tour of department and introduction to supervisors and colleagues参观部门并介绍认识同事Explanation of job its relation to overall operation, stress courtesy and politeness解释如何进行工作, 包括完整的操作程序并强调礼貌在此过程中的重要性Explanation and demonstration of each step letting employee try演示工作步骤后, 让员工自己尝试Check performance检查工作表现Safety rules工作的安全规定Comment评语: _Acknowledgement:I fully understand the above mentioned topics that have been conducted for me.认可承认我接受过上述培训, 并已经完全掌握以上内容._ _Staff Sign Off员工 Immediate Superior直接上司 Div/Dept Head部门总监/经理 Training Manager培训经理