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Operating PoliciesSubject:Attending to Victim of a Tragedy (Death)Department: SecuritySection: 20StandardNotify the Hotels General Manager, Manager, Security Manager and the Authorities immediately.Draw the minimum of attention to the incident. If the incident has occurred in a public area, the area should be screened off until the arrival of the authorities, and onlookers moved on. At no time should any staff make statements to the press.Procedures1. Assistant Manager to ensure relevant personnel, and authorities notified.2. Assistant Manager to ensure minimum attention is drawn to the incident.3. If a death occurs in a public area, the area to be screened off and onlookers moved on. No one is to touch or move the body unless directed by the authorities4. Authorities will take over and with the Security staff handle the incident.5. Next of kin are to be advised pending the instruction of the General Manager / Manager.6. Assistant Manager to be prepared to assist immediate family / friends, if guest is accompanied, in a private area.7. An incident report to be completed by Security.8. Assistant Manager to log all information in the Assistant Managers log book.Date: 30.11.1998Supersedes issue of:15.03.1994Issued by: Billy FongApproved by: Mr Philippe CarettiPage: 1/3Operating PoliciesSubject:Attending to Victim of a Tragedy (Death)Department: SecuritySection: 20Aim1. To provide a guideline to Security on how to handle a DEAD BODY found situation.I. Inform the Security shift I/C, Manager, Assistant Manager, Security Manager to proceed to scene immediately.II. Assign a security officer to cordon off the area, only authorised staff at scene. Any onlookers to be moved on, politely but firmly.III. Assign a security officer to the scene together with oxygen kits / mobile first aid box.IV. Security Manager will inform the General Manager / Manager and advise location of the incident if this has not already been done.V. Security Manager to double check that the Operator has called Police and Ambulance services, further to the initial instructions of the Assistant Manager.VI. The Concierge staff will guide the Police and Ambulance to park at the Loading Bay area.VII. The Security Officer will programme the service lift #SS3 on standby position at L4 / L6 for Police and Ambulance personnel to use.VIII. No staff may remove any items or the body from the scene.IX. Security Shift I/C to set up an incident control point nearby the scene, i.e. in a vacant guest room.X. Once the police arrive, a hand over of the incident to the authorities must occur.XI. All staff are required to leave the scene, except the those designated by the authorities. One Security Officer is to remain to stop the press / reporters, and is to be accompanied by the Communications Manager.XII. All staff to be briefed, NOT to release any information to the press or any other colleagues.XIII. Communications Department will inform / prepare the press release in conjunction with General Manager / Manager.Date: 30.11.1998Supersedes issue of:15.03.1994Issued by: Billy FongApproved by: Mr Philippe CarettiPage: 2/3Operating PoliciesSubject:Attending to Victim of a Tragedy (Death)Department: SecuritySection: 20Aim (contd)2. To provide a guideline to ensure Security Officers handle the incident properly.I. Inside Hotel Premisesa) Inform Shift I/C, Manager, Assistant Manager, Security Manager and advise location.b) Check any injuries / casualties involved, if any, inform Operator to call ambulance.c) Station one Security Officer to cordon off the scene to avoid the unauthorised person to enter.d) Check guest any lost or damages and injured how incident happened.e) Prohibited any press released.f) Security Manager will inform the General Manager / Manager and Communications Department.g) Do not remove any items and double lock the room by Assistant Manager.h) Report to police for further action.i) Follow up and final review by Security Manager.II. Outside Hotel Premisesa) Inform the Security Shift I/C to meet the guest and assist with statement taking.b) Check any injuries / medical assistance.c) Escort the guest to police station for report.d) Security Manager will follow up with police and make a report of the incident.Date: 30.11.1998Supersedes issue of:15.03.1994Issued by: Billy FongApproved by: Mr Philippe CarettiPage: 3/3
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