酒店Robbery

Operating PoliciesSubject:Robbery / Theft / Burglary ProceduresDepartment: SecuritySection: 21StandardTo re-assure the guest and obtain full details of the incident to ensure prompt follow up by Hotel Security (internal) or police (external). To assist the guest as is appropriate i.e. cancelling of credit cards etc.Procedure1. Assistant Manager is to involve Security in the event of any theft / robbery, be it internal or external.2. For all incidents, a complete incident report will be completed by the Security Department, after the incident has been investigated. Security will be responsible for co-ordinating any investigation.3. Assistant Manager is to liaise with the guest to ensure assistance is provided as necessary, i.e. cancelling credit cards, arrange a Security Officer to accompany the guests to Police Station etc.4. At all times the Assistant Manager / Security Officer is to show empathy to the client.5. If the incident occurs internally, Hotel staff are NOT to admit any Hotel liability without prior approval of General Manager / Manager or Area Controller - HK.6. All information to be logged in the Assistant Manager and Security log book.Date: 30.11.1998Supersedes issue of:15.03.1994Issued by: Billy FongApproved by: Mr Philippe CarettiPage: 1/1