酒店MASTER29前台

前厅部制度与程序FINANCE POLICY & PROCEDURES制度POLICYManual Posting编号REF. NO.执行职位POSITION RESPONSIBLEFront Office Agency涉及部门DEPT.CONCERNEDFront Desk Personnel Finance Dept. 目的OBJECTIVE:The purpose of this policy is to centralize the posting to Front Desk unless in off-line situation, to secure the payment being collected and avoid 执行程序PROCEDURES:1. Expenses incurred at various outlets are normally post into the guests room account through the interface automatically with the check being forward to Front Desk as the billing correspondence on a regularly basis. While manual posting is required in some instance, such as outlet POS machine is down, or some receive center without POS machine requesting for posting, like transportation charge.2. Upon receiving the check from the outlet cashier or personnel requesting for manual posting, the F/O Agency will acknowledge receipt by signing the outlet cashiers logbook and time stamped all checks.3. The F/O Agency must ensure that the checks are posted to the correct guest account by:a) Verifying the guests name on the check with the one in the computer system.b) If the name of the guest on check is not legible, the F/O Agency should verify the signature with the one on the registration card.4. In the process of posting, the F/O Agency must enter the correct departmental code, which distinguishes the checks from various outlets or charges from other departments or other Front Office transactions, settlement codes.5. After posting the checks should be stamped “POSTED” to ensure that it will not be posted again.6. The checks or charged vouchers are then filled in appropriate rack.政策制定人PREPARED BY审批人APPROVED BY执行日期EFFECTIVE375